Strange Activity on Account

[Tonybones153]

Plan

Premium (Family plan)

Country

US

Device

LG K30, PC, Laptop and PS4

Operating System

Windows 10 and Android

My Question or Issue

So I got a problem, I know someone that isn't me is using my account. I also don't know who this person is, which makes this much harder. I changed my password twice and this person continues to use my account. From what I've seen, this person hasn't changed any of my information or altered my playlists. Is there any possible way to get them to get off my account?

[Emilia_8 · Accepted solution]

Hi @Tonybones153, 

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

Then you can go to your account page and click SIGN OUT EVERYWHERE. 

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.

You can find the contact form here. 

I hope it helps!