Super-duper Private Messages

[WeavShow]

I posted a question on another section of the Spotify Community forum. I got an email a few minutes later saying I had received a private message. I went to the site and clicked on the Community section, expecting to have an alert or something that would lead me to the message. Nothing. I checked the post itself, thinking maybe it meant a reply instead of private message. Nothing. 

In fact, I can't find any reference to private messages ANYWHERE on the site. Am I being incredibly obtuse? What's going on here? If you know the answer and send it to me in private message, I pre-emptively hate you.

[asl8er]

Same here... Not sure what this is about???

[overfloater]

Ditto. I've spent the last 10 minutes searching around the community pages, my profile page, my settings, even searching the source HTML for any links to the PM feature that might be simply be missing an icon -- but nothing!

I'm not exactly a forum newbie so I would've been somewhat embarrassed to have had to broach the subject. So I'm glad you did it for me.  

Edit:  For reference, there is actually a FAQ page on the PM feature. However, it falls at the first hurdle:

To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

Click the message count or envelope icon to go to your Private Messages Inbox.

If there's an icon, it's absurdly well hidden!

(On that note, since this is a new forum, where should we leave feedback about bugs/suggestions about other forum features? I have a small list...!)

[David · Accepted solution]

Sup.

Here's what I see - The little envlope is the Private Message icon. 

I think PM's are only available for Staff, Moderators and Founders at the moment - I'll need to check on the permissions...

[overfloater]

Hmmm... nope, checked that spot and definitely not seeing anything there!

[Brainfish]

Same here. Got email saying I had a Private Message. No envelope icon anywhere.

[David]

Hmm. I think these might be messages to see that you've reached a new rank in the community. This actually comes from yourself, as an automated thing, so you're not missing much. These messages are probably turned on when they shouldn't be.

Overfloater should be able to see Private Messages, however. Not too sure why not. Let me check up on this.

[Brainfish]

My "rank" is still New Contributor and this post is my 4th post

[TheOpenIntro]

Same with me. Got the email. no private message.

[clemux]

Same here, I can't see any envelope icon.

[Nicthemic]

same here. recieved email about private message, no little envelope anywhere.

[David]

The e-mail you guys have received - Does it state the title of the Private message you received at all?

[Lonoshea]

Hey David,

I can forward you the email I received if that helps..

Ryan

[Nicthemic]

nope. just:

"Hello ,

You have received a private message in the The Spotify Community.

Please click here to access the community. You will need to login before you can read your message."

[overfloater]

Same as Nicthemic just posted. The "click here" link is just to community.spotfy.com, not direct to a PM or inbox. 

[overfloater]

Now fixed -- I'm seeing the inbox icon and have access. Thank you sir!

[David]

Lonoshea - is it the same as what was posted above at all?

overfloater - What automated style PM's did you have waiting for you? Was it "new rank" or "welcome to the community" things?

[jvanderb]

I can confirm that Private Messaging is working for me, however, there seems to be a slight issue.  I got a couple of automated messages at some point informing me that my rank had been upgraded based upon my participation in the forums.  One of them came from myself as you indicated in a prior post here.  One of them came from another user entirely.  Not sure what happened here, but it seems rather odd.

[overfloater]

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@David wrote:

overfloater - What automated style PM's did you have waiting for you? Was it "new rank" or "welcome to the community" things?

---

I had one automated "new rank" (New Member) PM waiting, dated 2 weeks ago when I registered the community account, although that didn't generate an email notification. I also had one "legitimate" PM from Tuesday, which was what prompted the email.

[Liam · Accepted solution]

Hi all. I am a member of another lithium community. There is a PM icon, however it looks as if the community manager for this community has disabled PM's globally - as the PM option in my settings isn't there either.