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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9950 Views
  • 3 replies
  • 9 likes
  • Security
  • 9950 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 496475 Views
  • 982 replies
  • 112 likes
  • Account
  • 496475 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214104 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214104 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122767 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122767 Views
  • 72 replies
  • 12 likes

upgradeing

I am not seeing where I can upgrade to premium on my account can someone tell me?

  • Newbie
  • I am not seeing where I can upgrade to premium on my account can someone tell me?
  • Peter__
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

cant remember user name and password?!

Hi, I cannot use spotify on my mobile from this morning. I cannot remember my log in details, although I know my long number. and the e mail address attached to the account. It's all working fine on the lap top, but not on the mobile. when i ask for ...

  • Casual Listener
  • Hi,  I cannot use spotify on my mobile from this morning.  I cannot remember my log in details, although I know my long number. and the e mail address attached to the account.  It's a...
  • Stupify
  • Community Legend
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Suggested Free Account Enhancement

Hi Marketing/Customer Accounts Team, I have a suggestion for your free subscribers. Why not credit their account with an additional 20 minutes of free music a month when they click on an add? Obviousliy you would need to limit the nubmer of click-thr...

  • Newbie
  • Hi Marketing/Customer Accounts Team,   I have a suggestion for your free subscribers.  Why not credit their account with an additional 20 minutes of free music a month when they click on ...
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! I can't renew my subscription, it tells me I got I don't have any funds etc.

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating you...

  • Casual Listener
  • Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscription...
  • ineedsomehelp
  • Casual Listener
  • 1579 Views
  • 1 replies
  • 0 likes
  • 1579 Views
  • 1 replies
  • 0 likes

I bought Spotify Unlimited, but I'm still getting adverts

I have quit / restarted, logged out and back in, reinstalled / updated. And yet if I go to my account settings it says I'm on Unlimited. I did have a Premium account a couple of months ago. Any ideas? Quite annoying.

  • Newbie
  • I have quit / restarted,  logged out and back in, reinstalled / updated.   And yet if I go to my account settings it says I'm on Unlimited.   I did have a Premium account a couple ...
  • Peter__
  • Community Legend
  • 458 Views
  • 4 replies
  • 1 likes
  • 458 Views
  • 4 replies
  • 1 likes

Spotify Keeps Shutting Down

Problems this morning - Spotify keeps shutting down. First instance was on deleting a recieved track - tried to delete it twice with the delete key - both times Spotify closed and had to sign back in. Second instance was when clicking on a link throu...

  • Newbie
  • Problems this morning - Spotify keeps shutting down.   First instance was on deleting a recieved track - tried to delete it twice with the delete key - both times Spotify closed and had to sig...
  • Peter__
  • Community Legend
  • 2053 Views
  • 1 replies
  • 0 likes
  • 2053 Views
  • 1 replies
  • 0 likes

PREMIUM WILL NOT GO AWAY

Please Help!I signed up for the spotify premium 30 day trial. Two days before, I cancelled my subscription. A few days later (i.e today) it still says im signed up for premium. I wen't online and lo and behold, i was charged for another months subscr...

  • Newbie
  • Please Help! I signed up for the spotify premium 30 day trial. Two days before, I cancelled my subscription. A few days later (i.e today) it still says im signed up for premium. I wen't online and l...
  • Peter__
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Premium account

Hi I am a spotify premium user and have been since November I was using it last night and it was running very slow so I signed out and signed back and all my playlists have been wiped and at the top it says " 48 hours of your trial remain" I have it ...

  • Newbie
  • Hi I am a spotify premium user and have been since November I was using it last night and it was running very slow so I signed out and signed back and all my playlists have been wiped and at the top ...
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Gift Card problem

Now then, I have been given a gift card. I activated it and selected to use it for downloads. I was given this message; Your account has been credited with 15 Spotify Downloads There is a problem, I can't download any music. I've done it in the past ...

  • Newbie
  • Now then,   I have been given a gift card. I activated it and selected to use it for downloads. I was given this message;   Your account has been credited with 15 Spotify Downloads &nb...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Cannot try/buy premium for my French account from abroad

Hi there, I am trying to try/subscribe to premium account from abroad (China and Singapore via VPN) but it keeps telling me that premium account are not available in my country. BUT my profile is set to France as well as my credit card (VISA from Fra...

  • Casual Listener
  • Hi there,   I am trying to try/subscribe to premium account from abroad (China and Singapore via VPN) but it keeps telling me that premium account are not available in my country. BUT my profi...
  • LonGi3
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

expired offline license

Im needing to reset my offline listening privileges as they have expired?

  • Newbie
  • Im needing to reset my offline listening privileges as they have expired?
  • MikeyB
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Help please

I am a premium subscriber and plugged into my Internet for the first time in a while, it downloaded the new version and deleted every single playlist. I had 4 and 1/2 days of music I can't remember it all please help I only log in with spotify not Fa...

  • Casual Listener
  • I am a premium subscriber and plugged into my Internet for the first time in a while, it downloaded the new version and deleted every single playlist. I had 4 and 1/2 days of music I can't remember i...
  • MikeyB
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Free premium trial not working.

I just began the free premium trial. I started it from a computer by signing onto the website. Then I went to my iPhone to start using premium (which I was super excited about) but my iPhone doesn't seem to recognize that I started the premium trial....

  • Casual Listener
  • I just began the free premium trial. I started it from a computer by signing onto the website. Then I went to my iPhone to start using premium (which I was super excited about) but my iPhone doesn't ...
  • MikeyB
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! My subscription to spotify unlimited doesnt' have any effects on my desktop spotif ?

Hello the community,I still can't listen to track not more than 5 times even with my new subscription ...It seems like my subscription is not activated on my account ?any help please ?

  • Casual Listener
  • Hello the community, I still can't listen to track not more than 5 times even with my new subscription ... It seems like my subscription is not activated on my account ? any help please ?
  • crazyhorse
  • Casual Listener
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Spotify trial

Hi I've signed up for the 30 day trial and received a receipt but premium isn't working. Please help.Colin

  • Casual Listener
  • Hi I've signed up for the 30 day trial and received a receipt but premium isn't working. Please help. Colin
  • Peter__
  • Community Legend
  • 227 Views
  • 1 replies
  • 1 likes
  • 227 Views
  • 1 replies
  • 1 likes

Login in problem

Hi, a while ago i changed my spotifuggle password, and now I can't remember it. I tried using the "forgot password" button, but the emailI used for the spotify doesn't seem to excist anymore, so i cant change the password. So now i cant log in AT ALL...

  • Newbie
  • Hi,    a while ago i changed my spotifuggle password, and now I can't remember it. I tried using the "forgot password" button, but the email I used for the spotify doesn't seem to e...
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Spotify Premium has changed itself to Spotify free

I have been using Spotify Premium for a few months. My account has now downgraded itself to Spotify free and I cannot use Spotify on my IPad.My payments are up to date. I have emailed Spotify twice over two weeks via the contact form, but they have n...

  • Casual Listener
  • I have been using Spotify Premium for a few months. My account has now downgraded itself to Spotify free and I cannot use Spotify on my IPad. My payments are up to date. I have emailed Spotify twi...
  • Fountainscot
  • Casual Listener
  • 669 Views
  • 2 replies
  • 0 likes
  • 669 Views
  • 2 replies
  • 0 likes

Deleting facebook, how to create "normal" access?

I´m deleting my facebook, but problem is that when I try deactivating ( tried it before ) my facebook, my spotify goes crazy. Problem seem to be that I need to change my access to spotify from facebook to a normal login, but how do I do that?

  • Newbie
  • I´m deleting my facebook, but problem is that when I try deactivating ( tried it before ) my facebook, my spotify goes crazy. Problem seem to be that I need to change my access to spotify from facebo...
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Facebook Integration After Signup With Spotify Account

As the subject says, I integrated my Spotify account to my Facebook account the other day. But when I visit my friends in Spotify, I see their full name on their profile. Mine still just displays my username.Also, my name never shows up in searches (...

  • Newbie
  • As the subject says, I integrated my Spotify account to my Facebook account the other day.   But when I visit my friends in Spotify, I see their full name on their profile. Mine still just dis...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Subscription

Hi there. I've just subscribed to spotify unlimited for £4.99 per month. I've put in my card details but when I go to play any track I get a pop up saying only premium users can play on demand. What am I paying for?

  • Visitor
  • Hi there. I've just subscribed to spotify unlimited for £4.99 per month. I've put in my card details but when I go to play any track I get a pop up saying only premium users can play on demand. What ...
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes