Taken 10 pounds off me but no premium

[user-removed]

My trail ended and on the last day you charged me 10 pounds.

Fair enough.

Except I cancelled my subscription and I've now paid 10 pounds for spotify free?!

This is disgusting, to top it off I have to register in these forums to get any kind of support because you don't have a contact number or email? For a paid service, really? 

Give me my money back or I'm contacting paypal. 

[Liam · Accepted solution]

You will be premium until your next month ends - check on your subscription page (you may need to log out then into the client).

If you want a refund you should be able to contact customer services using the Support Form.

[user-removed]

They've taken my money but I'm now on SPOTIFY FREE. So I paid for one month more but have not got spotify premium, i am on free. I am on free because I cancelled. They still took my money for next month. 

Thank you for the support form link although I don't know how you found it. 

(Edited)

[Liam]

---

@user-removed wrote:

I wish people could read forum posts.

They've taken my money but I'm now on SPOTIFY FREE. So I paid for one month more but have not got spotify premium, i am on free. I am on free because I cancelled. They still took my money for next month. 

Does that make it clear? 

Thank you for the support form link although I don't know how you found it. 

---

The system gives you the amount of time you paid for. However, if you don't receieve a reponse I shall escalate it 🙂

[user-removed]

You still don't even understand my problem so please stop replying, I'll wait for customer service to get back to me. 

Edit: Edited post because you've edited yours. 

[Liam · Accepted solution]

---

@user-removed wrote:

WOW, I didn't appreciate your attitude, one rule for others but not yourself because you're trying to help? Get over yourself. 

You still don't even understand my problem so please stop replying, I'll wait for customer service to get back to me. 

---

I do understand your issue - you cancelled your free trial on the day it expired, you were charged 9.99 and you still have a free account.

Only the customer support team can resolve this, so just hang in there 🙂

[user-removed]

Thank you, I already have a reply.