URGENT HELP NEEDED

[user-removed]

I AM AN AVID USER OF SPOTIFY ... AND AGAIN ..I GET NO RESPONSE TO AN ISSUE THAT IS TO THE POINT THAT I CAN  NOT EVEN DELETE SPOTIFY FROM MY FACEBOOK ACCOUNBT ;...I CAN NO LONGER USE OR LOGIN ON MY PHONE SO I CAN LISTEN WHEN I WORKOUT ... I CAN BARELY USE IT ON MY DESKTOP ..

WILL SOMEONE PLEASE HELP ME 

From: passion4evr@hotmail.com
To: noreply-support@spotify.com
Subject: RE: Spotify Case # 00611495: Other - ref:_00DD0pxIW._500D0Nc4i8:ref
Date: Sat, 30 Mar 2013 09:51:07 -0500

NO ONE HAS GOTTEN BACK TO ME ON THIS ... I AM NOW A PREMIUM USER AGAIN AND NOW IT\

1. WILL NOT ALLOW ME TO DELETE OR MAKE ANY CHANGES TO MY FACEBOOK SPOTITY .. i keep getting that white_listed errorf ..

2. I NOW CAN NOT LOG ON TO MY SPOITY ACCOUNT ON MY PHONE AS IT WILL NOT ALLOW ME TO LOG IN AT ALL 

3. I HAVE SUBMITTED A TICKET FROM THE ERROR TO SPOTIFY

4. I AM A PREMIUM USER AND CAN NOT USE SPOTIFY ON FACEBOOK OR MY DESKTOP OR MY PHONE ...

WILL SOMEONE PLEASE HELP ME RESOLVE THIS ..IT HAS BEEN A WEEK ..

NOW IT IS WORSE THAN EVER .. I HAVE NO VIRUSES .. 

---

From: passion4evr@hotmail.com
To: noreply-support@spotify.com
Subject: RE: Spotify Case # 00611495: Other - ref:_00DD0pxIW._500D0Nc4i8:ref
Date: Thu, 28 Mar 2013 07:27:41 -0500

It has not resolved and i have uninstalled and now i am reinstalling SPOT ..

The app requested an invalid permission: whitelisted_offline_access

THIS IS THE MESSAGE IT GIVES ME ON FACEBOOK ...

IT WILL NOT ALLOW ME TO EVEN DELETE THE APP IN FACEBOOK ..NOR WILL IT ALLOW ME TO MAKE

ANY CHANGES TO PRIVACY ,..THAT MESSAAGE KEEPS POPPING UP 

> Date: Thu, 28 Mar 2013 09:11:21 +0000
> From: noreply-support@spotify.com
> To: passion4evr@hotmail.com
> Subject: Spotify Case # 00611495: Other - ref:_00DD0pxIW._500D0Nc4i8:ref
> 
> Hi there, 
> 
> Thanks for getting in touch.
> 
> Here's what we got from you: 
> Give Spotify feedback about something
> Other
> 
> DEAR SPOTIFY ..
> 
> I DO NOT KNOW HOW TO SAY THIS BUT MY ACCOUNT WILL NOT ALLOW ME TO OPEN A HELP TICKET ..I CAN NO LONGER GET TO HELP AND EVEN THO IT SAYS I AM LOGGED IN IT ..REFLECTS IN THE PRIVACY SETTING THAT IT IS WHITELISTED ETC..
> 
> NOW I CAN NOT CHANGE MY SETTINGS ??? IT WAS NOT LISTED ON THE OPTIONS ABOVE ..
> 
> PLEASE HELP ME ...I CAN NOT LIVE WITHOUT MY SPOTIFY ..BUT I MUST HAVE PRIVACY WHEN I NEED IT .. AGAIN IT WILL NOT ALLOW ME TO CHANGE THE PRIVACY ALSO .. SPOT IS ACTING UP ..
> 
> thank you and sorry .. 
> 
> We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible. To ensure that our reply reaches your inbox, add support@spotify.com to your spam filter's whitelist.
> 
> If you need immediate help, please check out The Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback. 
> 
> You can also check out our Help pages http://www.spotify.com/help/overview/. The FAQs contain solutions to the most common queries and guides on how to use Spotify’s features. 
> 
> For any major service issues we’ll keep you in the loop via our Twitter:
> https://twitter.com/#!/spotifystatus @Spotifystatus 
> 
> Kind regards,
> Spotify Customer Service Team
> 
> Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.
> 
> For your reference this is Case #: 00611495

[Peter__]

Hey! Welcome to the community 🙂 

What error message are you getting when you try to login to your account on your phone? 

The privacy issue error which you are describing has been reported to the Spotify team and is currently being investigated (original topic here)

Peter