Upgrade problems

[øerkul]

Hi!

Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium. I've made sure my status says 'You have an active Spotify Premium subscription'. I've signed in and out numerous times. I've done a clean reinstallation on both my iPhone and my Pc. No results. Please help.

- øerkul

[Adam · Accepted solution]

Hey there, thanks for posting. We've kickstarted your account which should've done the trick. Try logging out and back in.

[clbroadbridge]

I'm having the same problem, would appreciate any advice!

[jsnopps]

I am having the same problem as well left spotify once will do it again if not fixed soon.

[DamlaDolasik]

Hello , i have upgraded to Spotify Premium today but am still recieving the "Premium is required for on demand mobile streaming" message when trying to access via my iphone. Please help!

[pixelwrangler]

Also having the same problem. Tried logout and reinstall...still seeing ads.

[ALEJANDROER]

Same here, just updated about 10 min and stil see the notification that i have 0 Minutes Left(10 Hours exceeded) 😕

[greatnorthern]

Me too, except I'm on Unlimited.

Edit: Upgraded several hours ago, reinstalled, logged out, then back in, etc. Still getting ads.

[chris_hartwell]

I'm having same problem, just upgraded to premium.. now it is saying you can only listen to playlist offline with premium?? Still getting ads etc.

[TraceyA]

Hi i am also having the same problems, upgraded to premium but programme is still showing Spotify and have adds, please help!! 

Also doesn't seem to be linking with my Facebook properly. 

Thanks!

[Jojjeboj731]

I have the same problem, helt me now!!!!!!!!

[userjenny]

Also having same problem! Please help!!

[GregMac]

Also having the same issue.  Uninstalled and reinstalled on both GS3 and Laptop, still not getting the 30day trail for premium.

[howler54]

Hey!

I just upgraded to Unlimited after my 10 free hours ran out, and I'm having the same problems. I purchased Unlimited and got the receipt, but the program won't update to Unlimited, so I can't listen to any songs 😞

[nancyhallatr]

I'm having the same problem as others. My subscription lapsed for a few days because my bank was sold, I got a new credit card and I forgot to change it for several accounts including Spotify.  I entered the new number today. Now, my account information says that I have a Premium subscription but I'm still getting ads. I've tried rebooting. If I'm still getting ads in an hour, I'm cancelling.

[PineappleTiger]

Brought Unlimited but its still on free. Logged in/out etc. Seems to be a technical problem I guess, hopefully it will be fixed soon...

[lfr91]

I am also having the same problem. I upgraded to a premium account, but I can't use any of the premium features. I have already uninstalled and reinstalled the program, but that did not work. I would appreciate some help.

[egriff80]

I'm having the same issues as everyone else.  Just upgraded to premium, tried a re-install and still not working.  Would appreciate some help.  Thanks!

[RGF31]

I've upgraded to Unlimited, but I'm experiencing the same issue - could this be resolved, please?

[hoytarcher05]

I also have the same problems with my account. Just upgraded to premium and hae logged out and back in and also reinstalled spotify and still nothing.