Using a new card for payment

[Jdspeaton]

I have had to switch debit cards because of a breach. Because of this, spotify couldnt take out my payment and canceled my premium. Now that I have my new card, I have tried three times in two days to use this card as payment however I keep getting the same message. A red bar shows up and tells me that I need to put in a valid expiration month. I have tried 08/20, 8/20, 08/2020, and 0820. Nothing works. Anyone have any ideas on how to proceed? I know the card works and has plenty of funds....thanks

[FabianS_Bogota]

Hey @Jdspeaton!

It's not cool that this happens. Make sure your card fulfill the requirements in here. If so, the best thing to do is get in contact with the support team. You can reach them on Twitter or Facebook at @SpotifyCares or via email here.

Let us know how it goes.