Vodafone Red customer, I got a new phone and all my playlists are wiped

[peteloughlin]

Hi, I got a new phone today as I was due an upgrade and I automatically have spotify premium with Vodafone Red (my mobile phone network) for the last two years i've gathered playlists of music and today when I logged onto spotify on my new phone I realised that there was no trace of any of my playlists and it's saying i'm not on spotify premium. How do I fix this problem? 

[KatesHere]

Hey there @peteloughlin, welcome to the community!

Don't worry! It sounds like you may not be connected to the right account, sometimes a duplicate is created by mistake.

To make sure you're logging in the correct account, try the following:

1. Check your subscription page. Your status should be Premium.
2. If you're on Premium, try signing out and back into the app.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Hope this was helpful!

K