Wrong Subscription Status

[RobAJ]

I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to 'SPOTIFY SPOTIFY UNLIMI LONDON' going out on 07/05/2013 so I don't see how this can have happened. When I try to use the 'Your receipts' section of the site I just get the message 'This feature is currently unavailable. Please try again later.'.

[Peter__]

Hey! Welcome to the community 🙂 

Are you sure you are logging into the correct account? Its amazingly easy to accidentally have two, one with a spotify username and another one through Facebook. When you log into the client are your playlists still there?

Peter

[Adam · Accepted solution]

Hey there, welcome to Community. I've just taken a look at your account and your subscription is fine. Seems you might be logging into the wrong account though. Make sure it's your Spotify-specific username rather than your full email address that you use to login and you should get access to your Unlimited account.

[RobAJ]

That's fixed it, cheers.