accesspoint:17

[thisisnatalia]

Plan

Free

Country

Greece

Device

Redmi note 11s

Operating System

 Windows 10

My Question or Issue

I had changed the region in my spotify account ,while using VPN, to France and now I cannot change it back. I cannot login to my account in the app because it says error accesspoint:17 or when I login from the web player and go to adress it has only France options whereas  I live in Greece.

[Luan]

Hey, @thisisnatalia 
Welcome to the Spotify Community, and thanks for reaching out to us here!

First, Spotify doesn't recommend using a VPN to change countries because, as you have experienced, it may cause some usage errors.

To be able to help you on this case, I'd like to ask you for more information:

1. Is it happening only on your phone? Have you already tried to access your account on another device?
2. What is the version of the app you're running on your phone?
3. When you tried to change back the country, did you use the same VPN? have you already tried to change it back using another device?

If possible, share with us a screenshot of the error message you're getting, but make sure to not share any sensitive information on it, please.

Keep me posted! I'd love to help! 🙂

Have a great day!