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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MSH123
  • Visitor
  • 146553 Views
  • 169 replies
  • 12 likes
  • Account
    Free
  • 146553 Views
  • 169 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10313 Views
  • 3 replies
  • 9 likes
  • Security
  • 10313 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 503049 Views
  • 985 replies
  • 112 likes
  • Account
  • 503049 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123903 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123903 Views
  • 74 replies
  • 12 likes

Paid for premium, worked for a day or 2, not anymore

I purchased Premium last week, it worked for a couple of days. Now it doesn't work anymore: the app shows I am on Spotify Free. In my account, I can see the receipt, so the payment went through (and it did work for a couple of days). I have tried log...

  • Newbie
  • I purchased Premium last week, it worked for a couple of days. Now it doesn't work anymore: the app shows I am on Spotify Free.  In my account, I can see the receipt, so the payment went throug...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Help

I can login to my account because one I don't remember my pass word and two I don't have access to the email to reset it.

  • Newbie
  • I can login to my  account because one I don't remember my pass word and two I don't have access to the email to reset it.
  • 114 Views
  • 0 replies
  • 0 likes
  • Account
  • 114 Views
  • 0 replies
  • 0 likes

thanee

thanee

  • Regular
  • thanee
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Subcription

Hi i cancel my spotify premium after the trial, will i able to enjoy the current month till the expiry date or it revert back to free account immediately?

  • Newbie
  • Hi i cancel my spotify premium after the trial, will i able to enjoy the current month till the expiry date or it revert back to free account immediately?
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 120 Views
  • 0 replies
  • 0 likes

Customization of playlists (cover and description box)

My Spotify songs and lists all got deleted....... (even after changing my Facebook password) I am really disappointed that my spotify got hacked (or used by someone else)....I am also really mad that since I connect my Spotify account with my Faceboo...

  • Visitor
  • My Spotify songs and lists all got deleted....... (even after changing my Facebook password)   I am really disappointed that my spotify got hacked (or used by someone else).... I am also real...
  • user-removed
  • Not applicable
  • 352 Views
  • 1 replies
  • 0 likes
  • Mac
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Haven't fully registered as a student still got charged?

I havent provided a SHEERID, I wanted to check out the details of the student premium plan and still got charged 4.99 CAD, I have contacted all supports and have recieved no response. I currently am missing money from my bank account and have no char...

  • Newbie
  • I havent provided a SHEERID, I wanted to check out the details of the student premium plan and still got charged 4.99 CAD, I have contacted all supports and have recieved no response. I currently am ...
  • CryticalAce
  • Rising Star 1
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Hacked please help

Hello, so I had to make another Spotify account to see what's going on with my hacked one. I recieved an email that someone had change my email and I have never changed my email since I've been a premium member. I need help recovering my old account ...

  • Visitor
  • Hello, so I had to make another Spotify account to see what's going on with my hacked one. I recieved an email that someone had change my email and I have never changed my email since I've been a pre...
  • kitwlz
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • Premium
  • 186 Views
  • 2 replies
  • 0 likes

error al dar de alta la cuenta, se cobro pero no se activo

Hice el procedimiento de pago del spotify familiar, me marco error el cargo de tarjeta lo intente dls veces y fallo, minutos despues me llega el correo de mi banco avisando que se ralizo el cargo y no tengo Acceso a la cuenta que contrate sigo con la...

  • Casual Listener
  • Hice el procedimiento de pago del spotify familiar, me marco error el cargo de tarjeta lo intente dls veces y fallo, minutos despues me llega el correo de mi banco avisando que se ralizo el cargo y n...
  • martinsanc1234
  • Newbie
  • 645 Views
  • 9 replies
  • 1 likes
  • Account
    Subscription
  • 645 Views
  • 9 replies
  • 1 likes

Solved!! Account Hacked/Stolen?

Hi, I tried to log in to my account today and all i get is an errormessage about wrong username/password When i try to reset the password using the username I get an error telling me no account is linked to that username, and when i try to use my ema...

  • Casual Listener
  • Hi, I tried to log in to my account today and all i get is an errormessage about wrong username/password   When i try to reset the password using the username I get an error telling me no ac...
  • user-removed
  • Not applicable
  • 830 Views
  • 8 replies
  • 0 likes
  • 830 Views
  • 8 replies
  • 0 likes

Connected my non-facebook account to my facebook, and now my original facebook account won't work

My original spotify account was connected to only my facebook account. then i made another oen using my email, and when i connected that account to my facebook account, the profile that was originally connected to my facebook just disappeared. It's j...

  • Newbie
  • My original spotify account was connected to only my facebook account. then i made another oen using my email, and when i connected that account to my facebook account, the profile that was...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Solved!! cannot access premium account, still being charged

Hello,I am writing this on behalf of my mother, who has a premium Spotify account. She just got a new cell phone, and so she downloaded the app and tried logging in, but realized she forgot entirely which email and password combination she used. When...

  • Newbie
  • Hello, I am writing this on behalf of my mother, who has a premium Spotify account. She just got a new cell phone, and so she downloaded the app and tried logging in, but realized she forgot entirel...
  • Nickolay
  • Composer
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Can't find where the people I follow are

I am using Spotify on my computer and am unable to find where the people I follow are. I want to reach my sister's playlists

  • Newbie
  • I am using Spotify on my computer and am unable to find where the people I follow are. I want to reach my sister's playlists
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Student Discount is not working

Hi I signed up to Spotify paying 11.99 a month but then cancelled my subscription to then sign up as a student dicount. I was approved by the student SHEERID section. When I put in my cc and chose that option an error message comes up with you have a...

  • Newbie
  • Hi I signed up to Spotify paying 11.99 a month but then cancelled my subscription to then sign up as a student dicount. I was approved by the student SHEERID section.  When I put in my cc and ch...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Direct link to Spotify account?

Hi there,I was hoping there would be a way to get a personalised URL to direct friends to so they can view my profile?I was hoping something simple like spotify.com/username would suffice but it won't work when I insert my username there.Is there a l...

  • Casual Listener
  • Hi there, I was hoping there would be a way to get a personalised URL to direct friends to so they can view my profile? I was hoping something simple like spotify.com/username would suffice but it ...
  • lexmarcos
  • Newbie
  • 46099 Views
  • 8 replies
  • 4 likes
  • 46099 Views
  • 8 replies
  • 4 likes

Join a member to a Premium Family Account

Hi, I need you help. I already have a Spotify Premium Family Account with my sister and we want to invite our Mom to the account. So we sent her an invitaton to her Email adress, but even with the mail she received, nothing works. Thanks for your ans...

  • Newbie
  • Hi, I need you help. I already have a Spotify Premium Family Account with my sister and we want to invite our Mom to the account. So we sent her an invitaton to her Email adress, but even with the ma...
  • Nickolay
  • Composer
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

Lost Premium Account

Need help. I just subscribe to premium a few days ago then suddenly I was back to spotify free.

  • Casual Listener
  • Need help. I just subscribe to premium a few days ago then suddenly I was back to spotify free.
  • Nickolay
  • Composer
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Error 404 when logging in through spotify browser on Mac, no facebook involved

Cannot login to my spotify on my mac, which is fully updated, i just get error 404. My account is not linked to facebook and it works fine on my phone.

  • Newbie
  • Cannot login to my spotify on my mac, which is fully updated, i just get error 404. My account is not linked to facebook and it works fine on my phone. 
  • Nickolay
  • Composer
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 1 replies
  • 0 likes

Can't create a new account using old email

I put my account to delete permanently a week ago because it was connected to my facebook (which has been deleted permanently) and I am trying to create a new account using my email address but it continues to say it is still being used. How do I cre...

  • Newbie
  • I put my account to delete permanently a week ago because it was connected to my facebook (which has been deleted permanently) and I am trying to create a new account using my email address but it co...
  • Nickolay
  • Composer
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Can't Gift Spotify Premium

I'm trying to gift a music streaming service to my dad for his birthday, but I keep getting this error message: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment me...

  • Newbie
  • I'm trying to gift a music streaming service to my dad for his birthday, but I keep getting this error message:   Oops, seems your card or payment provider is having a bad day. Don't worry, n...
  • Nickolay
  • Composer
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes