All playlists are empty and I can't play songs

[Ilovebots]

Plan

Free

Device

Xiaomi Lite 12 

Operating System

Xiaomi HyperOS 

My Question or Issue

I logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this problem is only in the application. There is no such problem on the website. What should I do to fix my account? I have already reinstalled the app.

[noel19]

Country

Albania

Device

s23

Operating System

android 14

My Question or Issue

I have updated spotify to the latest version on 02/15/2025, and after that update I haven't been able to see the contents on my libraries as they all seem to be "empty" displaying the message 'lets start building your playlist'.(on my laptop everything is fine) I've already tried deleting the app updating it to an older version and clear the cache, restart the device, clear the folder on the android folder etc. If anything can be done in regard to the issue I would be very grateful. Thanks in advance to a kind individual who can respond to this have my best wishes on u<3.

[Joan]

Hi there @Ilovebots,

Thanks for reaching out. We'll be happy to help you enjoy your music properly again.

If you've only done a regular reinstall, try performing a full clean reinstall instead, as this is known to resolve a lot more issues. If you're using a VPN on the affected device, disable it as that can cause all kinds of communication issues with the servers, hence why the music wouldn't play.

Hope this helps. 

[11thkarma]

Plan

Free

Country

Saudi arabia 

Ok , so when ever i try to play any song it just says younhave found a premium feature i done know why this happens i cant play any songs and my library is a mess i cant view any song or any thing even if its a random users play list i still cant access it , it just keeps saying premium feature found , I can view my profile change my password and everything but anything that has to do with songs/music just dosent work please help 

[ribezaz]

Hey! Welcome to the Spotify Community!

If your account is not Premium, Spotify may be limiting music playback under certain conditions. On cell phones, for example, free users can only listen in random mode.

Cheers,
ribezaz

[#6]

this problem is for my phone not webplayer.
when i want to play a song it wouldn't be able to play and also all of my playlists are empty what should i do?

[OscarDC]

Hey there, 

Thank you for reaching out to the Community and welcome. 

This type of behavior, when the playlists are empty on the mobile device only, is commonly related to a mismatch between the country registered on your account and the one you're currently located in if you have a free account. So first, we'd recommend updating your country info by following the steps mentioned in this article. 

In case you have a Premium subscription, we'd also recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

Hope this helps. If anything else comes up, the Community will be here for you.