Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9084 Views
  • 1 replies
  • 9 likes
  • Security
  • 9084 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482496 Views
  • 979 replies
  • 111 likes
  • Account
  • 482496 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211002 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211002 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121002 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121002 Views
  • 72 replies
  • 12 likes

Superuser Contribution Não encontro um e-mail na visão geral da minha conta

Me cadastrei usando Facebook e gostaria de fazer login com e-mail e senha, mas não consigo seguir o passo a passo pois não encontro um e-mail na visão geral da minha conta como orientado

  • Visitor
  • Me cadastrei usando Facebook e gostaria de fazer login com e-mail e senha, mas não consigo seguir o passo a passo pois não encontro um e-mail na visão geral da minha conta como orientado
  • Elena
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't listen to podcast or see the Canvas

Plan Premium For Student Country Venezuela Device Xiaomi Mi A3 and PC Operating System Android 12 and Windows 11 My Question or Issue Basically what the title says. I can't find or list to any podcast on Spotify or even see any Canvas (video on a son...

  • Newbie
  •   Plan   Premium For Student    Country   Venezuela    Device   Xiaomi Mi A3 and PC   Operating System   Android 12 and Windows 11 &n...
  • Elena
  • Moderator
  • 883 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 883 Views
  • 1 replies
  • 1 likes

Superuser Contribution Login problem

Hi, I can't login to Spotify. I'm sure that my pasword was correct but because it's not working, I selected that I forgot my pasword. Unfortunately I don't receive a mail to change my pasword. Tried many times. Can someone help please?

  • Visitor
  • Hi, I can't login to Spotify. I'm sure that my pasword was correct but because it's not working, I selected that I forgot my pasword. Unfortunately I don't receive a mail to change my pasword. Tried ...
  • Elena
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • Login
  • 330 Views
  • 1 replies
  • 0 likes

Re: Payment charged but Spotify is still not premium

Please am a new user I just paid they debited me but am still not on premium

  • Visitor
  • Please am a new user I just paid they debited me but am still not on premium
  • CptTrinity
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

can't change my spotify region, I am in different country

My account region is Greece, but I am in Egypt. Is this due to the fact that the last payment happened in Greece or is it that my facebook is greek?

  • Visitor
  • My account region is Greece, but I am in Egypt. Is this due to the fact that the last payment happened in Greece or is it that my facebook is greek?
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Change country and card.

I have moved to Sweden from Norway and my old card issued from Norway has expired. The payment couldn´t be handled. I got an e-mail saying that I need to update the payment method /card. But I can´t change to a card issued in Sweden while my country ...

  • Visitor
  • I have moved to Sweden from Norway and my old card issued from Norway has expired. The payment couldn´t be handled. I got an e-mail saying that I need to update the payment method /card. But I can´t ...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Can't edit the profile

My Question or Issue Can't edit the profile on the website, "Oops! Something went wrong, please try again." error all the time.

  • Casual Listener
  •   My Question or Issue   Can't edit the profile on the website, "Oops! Something went wrong, please try again." error all the time.
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 2 likes
  • Account
  • 234 Views
  • 1 replies
  • 2 likes

Superuser Contribution COBRO DOBLE

Hola buenos días!!Estoy detectando un cobro doble de este mes de OCTUBRE 2023 en mi tarjeta de débito!!El cobro siempre se realiza de manera automática, yo no realice ningún movimiento diferente en los métodos de pago...Espero se de la solución perti...

  • Visitor
  • Hola buenos días!! Estoy detectando un cobro doble de este mes de OCTUBRE 2023 en mi tarjeta de débito!! El cobro siempre se realiza de manera automática, yo no realice ningún movimiento diferente ...
  • OscarDC
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Same address but different network?

PlanPremiumCountryUK My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a member of my family plan without it being flagged as potentially a differ...

  • Regular
  •   Plan Premium Country UK   My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a...
  • Maxim
  • Spotify Star
  • 360 Views
  • 5 replies
  • 0 likes
  • Account
  • 360 Views
  • 5 replies
  • 0 likes

Free spotify ad running with my account and email

I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I shut down the ad.

  • Visitor
  • I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I sh...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Apparently I have a free account but I am paying £10.99 monthly. Why?

When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.

  • Visitor
  • When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.
  • Zach-chan
  • Regular
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution how the streams count for a song in different languages?

I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC?Will the streams of both versions (English and Spanish) be merged together?cuz as far as i know the same song in d...

  • Newbie
  •   I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC? Will the streams of both versions (English and Spanis...
  • iamred
  • Newbie
  • 1498 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1498 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login via Google or reset password with my e-mail

PlanFreeCountryUkraineDevice(PC, laptop)Operating System(Windows 10) My Question or IssueSince around ~15th of September I cannot login, reset or login via my google account. Reset mail with link doesn't just go through. I've tried at least a dozen o...

  • Casual Listener
  • Plan Free Country Ukraine Device (PC, laptop) Operating System (Windows 10)   My Question or Issue Since around ~15th of September I cannot login, reset or login via my google account....
  • Lyubka
  • Moderator
  • 939 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 939 Views
  • 6 replies
  • 1 likes

Login

I’m trying to login to an account that says its doesn’t exist but yet i try to change my new account to that same email and it says it already exists. What do I do?PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating ...

  • Visitor
  • I’m trying to login to an account that says its doesn’t exist but yet i try to change my new account to that same email and it says it already exists. What do I do? Plan Premium Country   D...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Login
  • 220 Views
  • 1 replies
  • 0 likes

Cant get any profile details to appear when selecting "View Profile" ?

after opening the Spotify app and clicking "Home", and then clicking on the "Settings" logo at top, and finally clicking on "View Profile".......nothing appears , even after several minutes of search? Have confirmed account name/user as and PW as D...

  • Visitor
  • after opening the Spotify app and clicking "Home", and then clicking on the "Settings" logo at top, and finally clicking on "View Profile".......nothing appears , even after several minutes of search...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I use Family Plan with friends?

PlanPretend do be FamilyCountryPortugal My Question or IssueI wanna use premium family plan, but they don't live in the same house as me, how can I do that? we wanna share the same account for 6 guys. Is it possible?

  • Casual Listener
  •   Plan Pretend do be Family Country Portugal   My Question or Issue I wanna use premium family plan, but they don't live in the same house as me, how can I do that? we wanna share th...
  • Maxim
  • Spotify Star
  • 44372 Views
  • 11 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 44372 Views
  • 11 replies
  • 0 likes

Superuser Contribution Recomendación de musica

Es molesto que reproduzcan canciones en tus listas cuando en teoría tengo la función desactivado. Es molesto estar escuchando la música de mi biblioteca y que aparezcan canciones que yo no seleccione . Además de cambiarte el modo aleatorio cuando se ...

  • Visitor
  • Es molesto que reproduzcan canciones en tus listas cuando en teoría tengo la función desactivado. Es molesto estar escuchando la música de mi biblioteca y que aparezcan canciones que yo no seleccione...
  • OscarDC
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Link artist profiles

I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these profiles?

  • Newbie
  • I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these pro...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Other
  • 177 Views
  • 1 replies
  • 0 likes