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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • hermionecortez
  • Visitor
  • 153273 Views
  • 173 replies
  • 12 likes
  • Account
    Free
  • 153273 Views
  • 173 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10484 Views
  • 3 replies
  • 9 likes
  • Security
  • 10484 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 504963 Views
  • 985 replies
  • 112 likes
  • Account
  • 504963 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124200 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124200 Views
  • 74 replies
  • 12 likes

Warum kann ich mich in meinen Account nicht einloggen

Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen

  • Visitor
  • Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

downloading songs with a premium duo account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having a lot of trouble finding out how to download songs off my premium duo account. I ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Maxim
  • Spotify Star
  • 1374 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1374 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Make New Account

PlanFreeCountryUSADeviceChromebook and LG My Question or IssueSo I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my account, and confirm the email. Then I try to use my email for a new account a...

  • Visitor
  • Plan Free Country USA Device Chromebook and LG   My Question or Issue So I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my accoun...
  • Yordan
  • Moderator
  • 32510 Views
  • 8 replies
  • 2 likes
  • Account
  • 32510 Views
  • 8 replies
  • 2 likes

Country and payment change

I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered in Germany does not work, despite tips to the contr...

  • Visitor
  • I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered ...
  • Maxim
  • Spotify Star
  • 368 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 368 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Problème paiement

Bonjour,Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ne se passe ! Help me please ! je ne sais plus quoi f...

  • Casual Listener
  • Bonjour, Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ...
  • OscarDC
  • Moderator
  • 3815 Views
  • 9 replies
  • 2 likes
  • Premium
  • 3815 Views
  • 9 replies
  • 2 likes

I'm trying to login into my account but it says that something went wrong

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Free
  • 404 Views
  • 1 replies
  • 0 likes

Solved!! Importing songs from Google Play into Spotify

Dear Spotify Support, I presume that Google Play does not support or provide any tool to export songs + playlists into Spotify. If this was the case, I would like to know which steps I should follow in order to do it manually. Thank you in advanceAsi...

  • Music Fan
  • Dear Spotify Support,   I presume that Google Play does not support or provide any tool to export songs + playlists into Spotify. If this was the case, I would like to know which steps I shoul...
  • Oghenekaro
  • Casual Listener
  • 8962 Views
  • 5 replies
  • 0 likes
  • Account
  • 8962 Views
  • 5 replies
  • 0 likes

Follower count not showing up on my account

PlanPremiumCountry DeviceiPhone 11Operating SystemiOS 16 My Question or Issue A musician I know recently uploaded songs of theirs to Spotify and it's showing that they have 0 followers when I know that they have followers (myself included). Searched ...

  • Casual Listener
  •   Plan Premium Country   Device iPhone 11 Operating System iOS 16   My Question or Issue  A musician I know recently uploaded songs of theirs to Spotify and it's showin...
  • Maxim
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 417 Views
  • 3 replies
  • 0 likes

Solved!! Change primary accout to an old alredy registerd email

Hello!I have creatad an old spotify accout on my main mail that is not used.And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and want to change the email too the old one above, but i cant...

  • Casual Listener
  • Hello! I have creatad an old spotify accout on my main mail that is not used. And i have another accout that i use on another email, but i will lose this email beacuse im changing workplace and...
  • Maxim
  • Spotify Star
  • 376 Views
  • 3 replies
  • 0 likes
  • Account
  • 376 Views
  • 3 replies
  • 0 likes

how to change mobile no. and keep my profile and all playlists... could not find this info, tks !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
  • 475 Views
  • 1 replies
  • 0 likes

Solved!! Spotify asks me to change to Premium, but I want to stay with my free plan.

I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I changed my country to my new country of residence. I t...

  • Casual Listener
  • I'm on the free plan, moved to a different country from where I signed from. I've been using it for 14 days. After that, the service asked me to upgrade to premium, but I didn't do it. Instead, I cha...
  • Maxim
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

Changing country, package automatically downgraded from Duo to Individual?

I moved back from Thailand to France. As I cancelled my credit card, payment got rejected. Therefore as I want to change my credit card, I tried to change country to France. When I do that, the package gets downgraded from Duo to Individual. How can ...

  • Casual Listener
  • I moved back from Thailand to France. As I cancelled my credit card, payment got rejected. Therefore as I want to change my credit card, I tried to change country to France. When I do that, the packa...
  • Maxim
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to login into my account but it says that something went wrong

I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it

  • Visitor
  • I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it
  • Lyubka
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Remove family member from closed account

PlanPremium FamilyCountryAustralia My Question or IssueI recently shut down family account as the manager and join Duo account my wife setup. My brother who was on the family account can't seem to setup his own subscription as he is still connected t...

  • Visitor
  •     Plan Premium Family Country Australia     My Question or Issue I recently shut down family account as the manager and join Duo account my wife setup. My brother who w...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Songs I had in my playlists are now grey out and say "No longer available"!

PlanPremiumCountry Device(iPhone 8 plus and PC)Operating System(iOS 16.6 and Windows 10) My Question or IssueThe last 20 days songs have started being unavailable in my playlists. Initially was one song only and now they increase.They appear as grey ...

screenshot.1239261150.jpeg screenshot.1239261151.jpeg screenshot.1239261152.jpeg
  • Casual Listener
  • Plan Premium Country   Device (iPhone 8 plus and PC) Operating System (iOS 16.6 and Windows 10)   My Question or Issue The last 20 days songs have started being unavailable in my ...
  • Maxim
  • Spotify Star
  • 796 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 796 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Login or Reset Password or Register With my Email Address

I got a new computer and installed Spotify after a long time of not using it on my previous computer... but there's a problem now. I can't log in with any known information... every password I could possibly use is invalid. "The Username or Password ...

  • Casual Listener
  • I got a new computer and installed Spotify after a long time of not using it on my previous computer... but there's a problem now.   I can't log in with any known information... every password...
  • Alex
  • Spotify Legend
  • 4281 Views
  • 8 replies
  • 1 likes
  • Account
    Login
  • 4281 Views
  • 8 replies
  • 1 likes

closing an account, the page has been stuck for a while.

I want to close my account. I had cancelled the premium plan a while ago, but it's prepaid for less than a moth forward. The page is stuck and there are some boxes at the top still loading. How do I delete my account?

  • Visitor
  • I want to close my account. I had cancelled the premium plan a while ago, but it's prepaid for less than a moth forward. The page is stuck and there are some boxes at the top still loading. How do I ...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Changed to Duo Plan due to break-up, Daughter can't log in anymore.

I recently separated from my ex-girlfriend, so I got the duo plan for me and my daughter. My daughter cannot log in now, because it says she can only join a plan every 12 months. Obviously I'm not going to let her stay on the ex's plan, nor is the ex...

  • Casual Listener
  • I recently separated from my ex-girlfriend, so I got the duo plan for me and my daughter. My daughter cannot log in now, because it says she can only join a plan every 12 months. Obviously I'm not go...
  • 8c-s59i86_xoe
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
  • 230 Views
  • 2 replies
  • 0 likes

I've moved to a different country. How do I update my country?

After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in another country. So how can I update my country so that I...

  • Visitor
  • After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in anothe...
  • Maxim
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant share my profile

when i click share profile, it says spotify:user and that’s literally it. like just the text spotify:user

  • Newbie
  • when i click share profile, it says spotify:user and that’s literally it. like just the text spotify:user
  • Dian
  • Spotify Legend
  • 506 Views
  • 3 replies
  • 1 likes
  • 506 Views
  • 3 replies
  • 1 likes