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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9296 Views
  • 3 replies
  • 9 likes
  • Security
  • 9296 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484396 Views
  • 979 replies
  • 111 likes
  • Account
  • 484396 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211590 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211590 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121268 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121268 Views
  • 72 replies
  • 12 likes

My log in details log me in as a different user.

Hi,Whenever I try to log in to Spotify on my Android phone with my user name and password it logs me into my daughter's free Spotify account which is linked to her Facebook. I have tried logging out and back in and reinstalling the app but it still r...

  • Newbie
  • Hi, Whenever I try to log in to Spotify on my Android phone with my user name and password it logs me into my daughter's free Spotify account which is linked to her Facebook. I have tried ...
  • Hubo
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Wrong country

Hello,I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now my friend can't activate his code, and now I can't cance...

  • Casual Listener
  • Hello, I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now&nbs...
  • Maxim
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

merge two accounts

I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?

  • Newbie
  • I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?
  • Hubo
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Logging in in different device

I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?

  • Newbie
  • I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?
  • Hubo
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Spotify family pops up with "Cant render"

Hi, i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be displayed." How do i fix this?

  • Newbie
  • Hi,   i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be...
  • Hubo
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Computer and SO's phone are synced for spotify.

When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will change his music? Or if I see he's listening to a song and I...

  • Newbie
  • When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will chan...
  • itu_
  • Community Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
  • 657 Views
  • 1 replies
  • 0 likes

other people on my account

Hi,I'm with spotify for a long time now.Recently I get the feeling that someone else uses my account. Reason: 1. 'recent listened playlist' contains music I never listen to (and never will, not my taste of music ).2. When I listen to Spotify, i often...

  • Casual Listener
  • Hi, I'm with spotify for a long time now. Recently I get the feeling that someone else uses my account.   Reason: 1. 'recent listened playlist' contains music I never listen to (and never ...
  • hhllandman
  • Casual Listener
  • 602 Views
  • 4 replies
  • 1 likes
  • 602 Views
  • 4 replies
  • 1 likes

Family premium

Hi , I am a Dutch woman, living with my family in the same house in berlin. i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of 2 different countries.how can we solve this?i live in Berlin with m...

  • Newbie
  • Hi ,  I am a Dutch woman, living with my family in the same house in berlin.   i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of ...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Payment

Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you

  • Newbie
  • Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

No me acepta el pago

No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir

  • Casual Listener
  • No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir
  • FabianS_Bogota
  • Roadie
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

My song is on a wrong artist page

Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.21.143 Description: I posted a single through Record Union a few days ago and now i saw that it was uploaded but on a artist page with the same name... To reproduce:Step 1Step ...

  • Newbie
  •   Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.21.143   Description: I posted a single through Record Union a few days ago and now i s...
  • jsethl
  • Casual Listener
  • 2694 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2694 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount

Hi! I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do? Thanks in advance,Thomas

  • Casual Listener
  • Hi!   I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do?   Thanks in advance, Thomas 
  • Maxim
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! Account potentially hacked?

Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99 I've changed it back to premium, but i also noticed that there were two other users on the family plan and an invite had been sent to a third. (I have no...

  • Casual Listener
  • Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99   I've changed it back to premium, but i also noticed that there were two other users on the fa...
  • user-removed
  • Not applicable
  • 843 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 843 Views
  • 3 replies
  • 0 likes

CHARGED TWICE!

I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?

  • Newbie
  • I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?
  • Emirso2
  • Regular
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Getting my password

I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email through FaceBook but it still doesnt port over? I am l...

  • Newbie
  • I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email thr...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Charged two different amounts for one month of premium account

Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you.

  • Visitor
  • Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you. 
  • user-removed
  • Not applicable
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Unable to cancel subscription

I want to cancel my subscription, but every time I get an error that something went wrong... I AM NOT GOING TO PAY FOR ANOTHER MONTH Please fix this...

  • Casual Listener
  • I want to cancel my subscription, but every time I get an error that something went wrong...   I AM NOT GOING TO PAY FOR ANOTHER MONTH   Please fix this...
  • HermanHoornaert
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

being overcharged

Hey thereHere's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36-005056963182 got charged 17.99 24/2/17 - Transaction...

  • Regular
  • Hey there Here's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36...
  • nmfc75
  • Regular
  • 224 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 2 replies
  • 0 likes

Exasperatedmum

My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?Any h...

  • Regular
  • My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and pas...
  • Exasperatedmum
  • Regular
  • 226 Views
  • 4 replies
  • 0 likes
  • Account
  • 226 Views
  • 4 replies
  • 0 likes

Company number

Is it possible to change a wrong company number (BTW-nummer) on the online billing?

  • Newbie
  • Is it possible to change a wrong company number (BTW-nummer) on the online billing?
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes