Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9044 Views
  • 1 replies
  • 9 likes
  • Security
  • 9044 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482090 Views
  • 979 replies
  • 111 likes
  • Account
  • 482090 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210914 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210914 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120925 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120925 Views
  • 72 replies
  • 12 likes

Superuser Contribution I cant log in my second spotify duo account

PlanPremium DuoCountryTürkiyeDevice( i Phone 11, Acer swift 3)Operating System(i OS 16, Windows 10)hi , My Friend and I live in same house and My friend is Plan manager, and she logged in both of her phone and laptop, but I cannot open my account on ...

  • Visitor
  • Plan Premium Duo Country Türkiye Device ( i Phone 11, Acer swift 3) Operating System (i OS 16, Windows 10) hi , My Friend and I live in same house and My friend is Plan manager, and...
  • Lyubka
  • Moderator
  • 1797 Views
  • 1 replies
  • 0 likes
  • Account
  • 1797 Views
  • 1 replies
  • 0 likes

How can I switch from one duo premium to another?

I was on a duo plan with my son. I want to switch to a duo plan with my husband. His invitation is not letting me do that.

  • Visitor
  • I was on a duo plan with my son. I want to switch to a duo plan with my husband. His invitation is not letting me do that.
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I don't know my password and my email got deleted.

I'm trying to log into my Spotify account on my Xbox and my email got banned and I don't remember my password and when I press password reset it tells me to use the email I signed up with which I don't have access to.

  • Visitor
  • I'm trying to log into my Spotify account on my Xbox and my email got banned and I don't remember my password and when I press password reset it tells me to use the email I signed up with which I don...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Can no longer stream spotify from pc to ios? "premium required"

For some reason im not able to sync/play music from spotify on pc to mobile, mobile to pc works fine. is says i require "spotify premium" to use ios as well as ios being on a different network supposedly.PlanFree (never used premium)Country Device(Ip...

  • Visitor
  • For some reason im not able to sync/play music from spotify on pc to mobile, mobile to pc works fine. is says i require "spotify premium" to use ios as well as ios being on a different network suppos...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unblocking 😟

I accidentally blocked a friend and I don't know how to see my blocked list on Spotify. any tip will be appreciated

  • Newbie
  • I accidentally blocked a friend and I don't know how to see my blocked list on Spotify.    any tip will be appreciated 
  • OscarDC
  • Moderator
  • 11366 Views
  • 4 replies
  • 2 likes
  • App & Features
    Social & Random
  • 11366 Views
  • 4 replies
  • 2 likes

Superuser Contribution Login problem

PlanPremiumCountry DeviceAny (Windows PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not log in my account anymore all of a sudden. I asked for a new password, but I did not receive a confirmation e-mail. I belie...

  • Newbie
  • Plan Premium Country   Device Any (Windows PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not log in my account anymore all of a su...
  • Alex
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! How do I change my username on here?

I don’t want this name showing on here. I’ve tried changing it but can’t see how. Please advise?

  • Casual Listener
  • I don’t want this name showing on here. I’ve tried changing it but can’t see how. Please advise? 
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Setting a device password

I'm trying to set a device password in Spotify because I use Google to login to Spotify and that's not supported on Tesla's app. Every time I try to set a password, regardless of complexity, I get an error saying that my password could not be set. I'...

  • Casual Listener
  • I'm trying to set a device password in Spotify because I use Google to login to Spotify and that's not supported on Tesla's app. Every time I try to set a password, regardless of complexity, I get an...
  • Jose_M
  • Spotify Star
  • 1052 Views
  • 3 replies
  • 0 likes
  • 1052 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How do i rate a podcast

PlanFreeCountryAustraliaDevicehp computerOperating SystemWindows 10 My Question or Issuehow do i rate a podcast

  • Visitor
  • Plan Free Country Australia Device hp computer Operating System Windows 10   My Question or Issue how do i rate a podcast  
  • fraktalisman
  • Roadie
  • 49934 Views
  • 3 replies
  • 9 likes
  • Subscription
  • 49934 Views
  • 3 replies
  • 9 likes

can't login and have no way to get it back

PlanPremiumCountry DeviceAll devices, including android devices, desktop...Operating SystemAndroid 11, window 10, windows 11 My Question or IssueHi, I have a very old spotify account. I think it's over 10+ years and maybe it's not link to any e-mail ...

  • Visitor
  • Plan Premium Country   Device All devices, including android devices, desktop... Operating System Android 11, window 10, windows 11   My Question or Issue Hi, I have a very old ...
  • itsdanriley
  • Gig Goer
  • 314 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 314 Views
  • 2 replies
  • 0 likes

Solved!! Spotify automatically follows random playlists

Hello everyone! Ive had an issue the past month where Spotify has automatically been following random playlists. I want it to stop because I don't like any of them!Another problem is that when I'm listening to music it stops and starts playing from "...

  • Newbie
  • Hello everyone! Ive had an issue the past month where Spotify has automatically been following random playlists. I want it to stop because I don't like any of them! Another problem is that when I'm ...
  • Michelle23430
  • Newbie
  • 12532 Views
  • 3 replies
  • 1 likes
  • 12532 Views
  • 3 replies
  • 1 likes

Superuser Contribution Android to Apple. Now I can't connect because every known email address seems to be invalid

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently switched from an Android phone to an Apple phone requiring my account to be reset...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recent...
  • MihailY
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts same name issue

FreeFrancePC 8.1 Asus Hi, I'm an artist I created 2 accounts by mistake last year (one listener, one artist) with the same name. I would like to connect to my artist page to edit some info but all I can do is to connect to the listener one. And I wan...

  • Visitor
  • Free France PC 8.1 Asus   Hi,    I'm an artist I created 2 accounts by mistake last year (one listener, one artist) with the same name. I would like to connect to my artist page ...
  • Lyubka
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Walmart+

I am a Walmart+ customer and I saw online that I can get Spotify premium for 6 months for free and have the following code: [Moderator edit] Where do I add this code so I can change my basic plan to premium?

  • Visitor
  • I am a Walmart+ customer and I saw online that I can get Spotify premium for 6 months for free and have the following code: [Moderator edit] Where do I add this code so I can change my basic pla...
  • Lyubka
  • Moderator
  • 1960 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1960 Views
  • 5 replies
  • 0 likes

Superuser Contribution I need to talk to someone about my bill.

I had to cancel my card due to fraud and will not be able to pay you on Wednesday.

  • Visitor
  • I had to cancel my card due to fraud and will not be able to pay you on Wednesday.
  • OscarDC
  • Moderator
  • 559 Views
  • 7 replies
  • 0 likes
  • 559 Views
  • 7 replies
  • 0 likes

Superuser Contribution Re-connect facebook, error occurs

When Spotify didn't show the friend's activity, I tried to dis- and reconnect facebook. Problem: I can't reconnect. Error: "Login ErrorThere is an error in logging you into this application. Please try again later."Solutions I tried:1) Make sure Spot...

  • Casual Listener
  • When Spotify didn't show the friend's activity, I tried to dis- and reconnect facebook. Problem: I can't reconnect. Error: "Login Error There is an error in logging you into this application. Please...
  • itsdanriley
  • Gig Goer
  • 3083 Views
  • 5 replies
  • 1 likes
  • 3083 Views
  • 5 replies
  • 1 likes

Alexa account linking gives error

My Spotify and Alexa accounts were previously linked and working , however, I’d accidentally tapped ‘Forget device’ for the Echo we use as a speaker. At the advice of another forum, I disabled the Spotify skill in Alexa and re-enabled it. However, -a...

  • Casual Listener
  • My Spotify and Alexa accounts were previously linked and working , however, I’d accidentally tapped ‘Forget device’ for the Echo we use as a speaker. At the advice of another forum, I disabled the Sp...
  • proftanda
  • Casual Listener
  • 5157 Views
  • 2 replies
  • 0 likes
  • Account
  • 5157 Views
  • 2 replies
  • 0 likes

Spotify logging me out

PlanPremiumCountry DeviceiPhone 12 pro max Operating SystemiOS 16.1 My Question or IssueEach day I open Spotify I have to sign in again since it keeps logging me out. It has come to the point where it is frustrating to use the app as sometimes the wi...

  • Visitor
  • Plan Premium Country   Device iPhone 12 pro max    Operating System iOS 16.1   My Question or Issue Each day I open Spotify I have to sign in again since it keeps loggin...
  • itsdanriley
  • Gig Goer
  • 4004 Views
  • 1 replies
  • 0 likes
  • Login
  • 4004 Views
  • 1 replies
  • 0 likes