Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremium familyCountryU.KDeviceiPhone 7 (daughter) samsung s10 (me)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I sent the family link to my daughter,she logged in as me by mistake,now every time I send her the ...
PlanFree/PremiumAustraiia Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have just subscribed from free to Student account. Spotify has not linked existing free account to new account. Do I need to st...
I am trying to reset my offline devices, as several of them no longer exist, but every article leads to a 404 link and I see no options in my settings.
I have put up to 3 requests in to claim my Artist Profile and I have not received any emails after the 3 business day periods. I distributed my song through SoundCloud Next Pro. How can I get access? I have proof of ownership.DistributorSoundCloud Ne...
I am trying to help my daughter log in to her account. I have her password saved but I do not know her username. When I log into spotify to look at my family plan it only shows her first name. Because she is a minor I am not sure what email address, ...
I would like to remove the Hulu add on from my account.
Logged in with Spotify but the podcast isn't there.Tried Reset using both the email and username option. No good.Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZdebbgxAg
There is no option to delete a card on the Payment Details page. I added a new card for payment and want to delete my old card so that it is no longer charged.
Hi there, I'm trying to figure out why my Podcast doesn't appear on my public account. I was hoping that my Public Playlists and Podcasts could appear under a single profile view. I'm assuming you can have your own Podcasts, Playlists, and Music appe...
Hi, So basically I was logged out of Spotify and I don’t know what email I used for this account. The picture shows my account which has premium on it, but since I don’t have access to it i’m going to be charged forever. Please help me how to get to ...
My account is pretty new, but I wanted to link it to stats.fm to track my stats better, but when I downloaded the .zip from the email, I was unable to import it due to the files missing, I would put this issue through to them, but upon inspection of ...
i need to change my usernamei know we only use our email to login but i want to change it
I have a US account. I will be in Thailand until March 13th (less than 2 months). I can't get my Spotify Premium to play on my laptop or phone. I don't want to change my country since I don't live in Thailand.
When I try to change my country, the menu bar is blocked
The country option isn’t available for me, and when I try to add a credit card from my new country (the USA), the system indicates that the card’s region doesn’t match my current location. However, I am now in the United States, and I’ve already chan...
HelloI need to enter a VAT number into my account, I invoice a company. How do I do this please? I didn't see the options anywhere in my profile.Thank you for your reply and have a nice dayMartin
When I lived in the states, we had Premium Family and everything worked fine. After a few months of living in Germany, everything went haywire. The wife and kids got booted. After reestablishing their accounts, they can't join my family plan because ...
My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my password. Now this album is pinned to my home page...
Eu tentei entrar mas não conseguu
This is a new one for me. For years, I have purchased a 12-month gift card from Sam's Club and used it to re-up my Spotify account. Spotify says my next bill will be on 7/8, so that is when my current gift card is exhausted. When I first tried to app...