Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8594 Views
  • 1 replies
  • 9 likes
  • Security
  • 8594 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476691 Views
  • 978 replies
  • 111 likes
  • Account
  • 476691 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208331 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208331 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119510 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119510 Views
  • 72 replies
  • 12 likes

unblocked but can't add back or even access profile

Hi,We both unblocked each other (siblings lol) and neither can find the other on spotify. Once I found him through the following list of a friend, I couldn't even right click his profile, while I could do that for other profiles. Is it because the Sp...

  • Casual Listener
  • Hi, We both unblocked each other (siblings lol) and neither can find the other on spotify. Once I found him through the following list of a friend, I couldn't even right click his profile, while I c...
  • cerenbdz
  • Visitor
  • 3549 Views
  • 4 replies
  • 0 likes
  • 3549 Views
  • 4 replies
  • 0 likes

Superuser Contribution I cannot play Jam as it keeps showing "too many people in this device"

I am trying to use jam with my friends but when i try to join it keeps showing pop up "cant join right now, too many people are connected to this device." I have tried to login logout even install and reinstall the app, i clear cache, and no other de...

  • Visitor
  • I am trying to use jam with my friends but when i try to join it keeps showing pop up "cant join right now, too many people are connected to this device." I have tried to login logout even install an...
  • MihailY
  • Moderator
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

My profile wont show when i search it in the search bar

My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working

  • Casual Listener
  • My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Lost Account

I have just lost my spotify account of 2 years. PlanStudent accountCountryGhanaDeviceIphone 15Operating System(iOS 18) My Question or IssueHow do I get back my account?

  • Visitor
  • I have just lost my spotify account of 2 years.    Plan Student account Country Ghana Device Iphone 15 Operating System (iOS 18)   My Question or Issue How do I get back my...
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 267 Views
  • 1 replies
  • 0 likes

How can I know the email of my account, but I am not logged in?

I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logged in with, If someone could help me find out what ...

  • Casual Listener
  • I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logg...
  • Maxim
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Need to talk with a representative

My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see what is issue.

  • Visitor
  • My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see...
  • Luan
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

How to remove recent activity after account has been stolen

PlanPremiumDeviceALLOperating SystemALL My Question or IssueSomehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue on related accounts... BUT... I have a bunch of explicit songs that the...

  • Visitor
  • Plan Premium Device ALL Operating System ALL   My Question or Issue Somehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue...
  • Luan
  • Spotify Star
  • 121 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Security
  • 121 Views
  • 1 replies
  • 1 likes

Superuser Contribution play song from free account

Free plan, Italy, with iPhone XS I don't understand what means:choose and play any songs on mobile device, available only to selected playlist

  • Newbie
  • Free plan, Italy, with iPhone XS  I don't understand what means: choose and play any songs on mobile device, available only to selected playlist
  • Bob1234012340
  • Visitor
  • 3805 Views
  • 6 replies
  • 0 likes
  • Account
    Free
  • 3805 Views
  • 6 replies
  • 0 likes

Solved!! Unable to login

My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?

  • Newbie
  • My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?  
  • Luan
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Login
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo saber que correo utilizé si no tengo acceso a la cuenta?

Tengo una cuenta con el usuario "" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazado la cuenta, sólo quisiera saber cual es el correo para lograr acceder a mi cuenta. M...

  • Casual Listener
  • Tengo una cuenta con el usuario "<snip - Moderator edit>" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazad...
  • Novy
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Other
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution fake followers in my artist profile

Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have the unrealistic follower issue. I think this is a ho...

  • Visitor
  • Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have t...
  • Eni
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update email address

I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later. "Password details I'm using are correct. Any ideas g...

  • Visitor
  • I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later....
  • RyanCherian09
  • Visitor
  • 21548 Views
  • 35 replies
  • 2 likes
  • 21548 Views
  • 35 replies
  • 2 likes

Superuser Contribution I changed my region to korea and want to verify my age

I changed my region to korea because I live in Seoul and there is a age restriction but I don't find anything to trigger the verification with my korean ID

  • Regular
  • I changed my region to korea because I live in Seoul and there is a age restriction but I don't find anything to trigger the verification with my korean ID
  • Joan
  • Moderator
  • 2130 Views
  • 14 replies
  • 1 likes
  • 2130 Views
  • 14 replies
  • 1 likes

Superuser Contribution Unauthorised use of account

PlanPremiumCountryI’m2 iPhones and a Xbox My Question or IssueRecently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on...

  • Casual Listener
  • Plan Premium Country I’m 2 iPhones and a Xbox      My Question or Issue Recently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I ...
  • Yordan
  • Moderator
  • 146 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 146 Views
  • 3 replies
  • 0 likes

Login, inaccessible email

Evening folks, I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the original phone number or email address it was setup on. Is the...

  • Visitor
  • Evening folks,   I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the or...
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • Account
  • 69 Views
  • 1 replies
  • 0 likes

Premium Duo account, would like to swap the plan manager with member.

We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejoining. Is this possible?

  • Visitor
  • We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejo...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

how do i change the plan manager?

i am the one paying for it but i am not manager

  • Visitor
  • i am the one paying for it but i am not manager
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

E-mail login problems

I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and add my email, it is said that there is no existing...

  • Visitor
  • I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 84 Views
  • 1 replies
  • 0 likes

How can I change countries on my profile if I can't select them?

I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)

  • Visitor
  • I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes