Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9332 Views
  • 3 replies
  • 9 likes
  • Security
  • 9332 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484801 Views
  • 979 replies
  • 111 likes
  • Account
  • 484801 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211684 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211684 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121377 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121377 Views
  • 72 replies
  • 12 likes

Solved!! Premium family

I pay each month the premium family, I would like to change some members email but I can't find the page to do it and when I go on my account, they tell me that I only have spotify free. Please, tell me what to do.Thx, Cathy.

  • Newbie
  • I pay each month the premium family, I would like to change some members email but I can't find the page to do it and when I go on my account, they tell me that I only have spotify free. Please, tell...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Trouble with premium. Charged but not premium!!!

Hello,I was premium until this month paying via Itunes account. Changed my phone to Android (OS is Android, phone is Samsung S7 Edge) and suspended payment on iphone. My premium expired around 4 days ago. On my Android I made yearly subscription afte...

  • Casual Listener
  • Hello, I was  premium until this month paying via Itunes account. Changed my phone to Android (OS is Android, phone is Samsung S7 Edge) and suspended payment on iphone. My premium expired aroun...
  • musiccornercv
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to connect 2 Spotify accounts with 1 Facebook user?

Hi I have one personal spotify account I've been using everyday that is connected (logged in) to my Facebook user. Now I have a Facebook Page -about music- and I registered a new Spotify account with the name of the FB page (and its website). Now I l...

  • Casual Listener
  • Hi I have one personal spotify account I've been using everyday that is connected (logged in) to my Facebook user.    Now I have a Facebook Page -about music- and I registered a new Spoti...
  • Acidulous
  • Casual Listener
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Family/Multiple account

Dears,I am based in Belgium and the rest of the family is in France, if we suscribe to the family account would we be able to all use it ?Thanks,Alexandre

  • Casual Listener
  • Dears, I am based in Belgium and the rest of the family is in France, if we suscribe to the family account would we be able to all use it ? Thanks, Alexandre
  • Maxim
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Subscribed, but not getting Premium?

I have paid the subscription for Premium in Brazil, the debit in my credit card was made but I am still dont have access tô Premium account. I did not receive an email or nothing else.

  • Newbie
  • I have paid the subscription for Premium in Brazil, the debit in my credit card was made but I am still dont have access tô Premium account. I did not receive an email or nothing else.
  • Acidulous
  • Casual Listener
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Spotify can't fulfill the billing.

I have a German PrePaid-SIM card and enough money for the bill to be fulfilled but Spotufy just can't take the money. I don't know what to do. Someone please help. Thanks!

  • Newbie
  • I have a German PrePaid-SIM card and enough money for the bill to be fulfilled but Spotufy just can't take the money. I don't know what to do. Someone please help. Thanks! 😊
  • 3bees
  • Newbie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

How to cancel premium subscription if I just applied for family premium

Hi, As the title says, do I need to cancel my premium subscription if I am now part of a family subscription? As there are no options to do so in the account settings page.

  • Newbie
  • Hi,   As the title says, do I need to cancel my premium subscription if I am now part of a family subscription? As there are no options to do so in the account settings page.
  • KatesHere
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

No ofline music

I have the 30 free day trial and put card details in but I carnt play ofline

  • Newbie
  • I have the 30 free day trial and put card details in but I carnt play ofline
  • KatesHere
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Subscribe on premium but app says free user, re-occuring problem

I subscribe since several years. But sometimes my app-acount says I'm a free user. I can see my facebook pic, I can't see my playlists, I have a username and I use it! I've tried log out - log in, nothing changes. Help!

  • Newbie
  • I subscribe since several years. But sometimes my app-acount says I'm a free user. I can see my facebook pic, I can't see my playlists, I have a username and I use it! I've tried log out - log in, no...
  • Bearfootrecords
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Cannot change country in profile settings

Hi there!I have the following problem: I created my account when I was in Germany. Now I moved to a different coutry. And the result is - I can not login anymore AND I can not chagne country in profile settins - there I see only Germany. My current I...

  • Newbie
  • Hi there! I have the following problem: I created my account when I was in Germany. Now I moved to a different coutry. And the result is - I can not login anymore AND I can not chagne country in pro...
  • larus
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Account doenst exist anymore

I have a premium account, and this month I couldn't pay. So I repaid the amount to pay next month double. But now my account has been removed.When I try to log in or change my password, it doesn't recognize my emailadress or Facebook account (I haven...

  • Newbie
  • I have a premium account, and this month I couldn't pay. So I repaid the amount to pay next month double. But now my account has been removed. When I try to log in or change my password, it doesn'...
  • Bearfootrecords
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Change of phone and premium account wont register as I have 2 accounts one free and one paid.

Hi, I have just changed phones android to android, and I have 2 accounts 1 facebook which is free and one not that is paid.I cant remember my password to the paid account and when I reset the password I the username is not the same as the one i am cu...

  • Visitor
  • Hi,   I have just changed phones android to android, and I have 2 accounts 1 facebook which is free and one not that is paid. I cant remember my password to the paid account and when I reset ...
  • Bearfootrecords
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Playlist won't download

I pay for premium but since changing phone n downloaded app again it won't let me download my playlist and has adverts?????

  • Casual Listener
  • I pay for premium but since changing phone n downloaded app again it won't let me download my playlist and has adverts?????
  • Algee
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Lost my Spotify premium account

Yesterday morning I updated my Spotify app on my iPad and my iPhone, which logged me out.Now I'm trying to log back in, NONE of the passwords I would've used are being accepted. I've tried resetting the password and it's not sending an email or anyth...

  • Newbie
  • Yesterday morning I updated my Spotify app on my iPad and my iPhone, which logged me out. Now I'm trying to log back in, NONE of the passwords I would've used are being accepted. I've tried resett...
  • Algee
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Billing

Pop up message shows problems with billing info but on bank statement already shows 2 different charges.

  • Casual Listener
  • Pop up message shows problems with billing info but on bank statement already shows 2 different charges.
  • Algee
  • Roadie
  • 376 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 376 Views
  • 4 replies
  • 0 likes

German/Dutch student discount

Hey everyone,I just wanted to change my Premium Account to a student account with discount because since September I'm enrolled in the Netherlands. I'm German and have a lot of friends that have the student discount in Germany. But apparently it is n...

  • Newbie
  • Hey everyone, I just wanted to change my Premium Account to a student account with discount because since September I'm enrolled in the Netherlands. I'm German and have a lot of friends that have th...
  • Algee
  • Roadie
  • 281 Views
  • 1 replies
  • 1 likes
  • Account
  • 281 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify won't accept payment

My subscription has been suspended because Spotify couldn't accept payment. I have tried paying with both the card I use, which has plenty in the account and another card. Getting message "oops, your card or payment provider is having a bad day. Try ...

  • Newbie
  • My subscription has been suspended because Spotify couldn't accept payment. I have tried paying with both the card I use, which has plenty in the account and another card. Getting message "oops, your...
  • Algee
  • Roadie
  • 256 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 256 Views
  • 3 replies
  • 0 likes

Two subscriptions

I think two subscriptions were created under this account; family & student. Can u please cancel the student one? Thank you & God bless!

  • Newbie
  • I think two subscriptions were created under this account; family & student. Can u please cancel the student one? Thank you & God bless!
  • marlonsphere
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

MY SPOTIFY PREMIUM WENT TO SPOTIFY FREE EVEN THOUGH I PAYED FOR THIS MONTH

Hello,Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify premium switched to spotify free before my subscript...

  • Newbie
  • Hello, Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify...
  • Algee
  • Roadie
  • 774 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Windows Phone
  • 774 Views
  • 1 replies
  • 0 likes

student account

do i have to sign up for all 12 months or just up to 12 months at the said rate?

  • Newbie
  • do i have to sign up for all 12 months or just up to 12 months at the said rate?
  • Algee
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes