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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9296 Views
  • 3 replies
  • 9 likes
  • Security
  • 9296 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484374 Views
  • 979 replies
  • 111 likes
  • Account
  • 484374 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211589 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211589 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121266 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121266 Views
  • 72 replies
  • 12 likes

I want to switch the plan manager to another account

The account is currently managed by me but I want to switch it to my wife

  • Newbie
  • The account is currently managed by me but I want to switch it to my wife
  • Jose_M
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Help! Can’t get into my account

My Spotify account is connected to my old Facebook account which was hacked and I no longer have access. Even with an invite I am not able to sign in without that Facebook account. Can someone help? I’ve been paying for this and unable to access it f...

  • Newbie
  • My Spotify account is connected to my old Facebook account which was hacked and I no longer have access. Even with an invite I am not able to sign in without that Facebook account. Can someone help? ...
  • Jose_M
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Login
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution My old computer failed . I can't access my playlists

I can't access my playlists on the new computer. I can, however, access all my playlists on my Kindle Fire and my i-phone. How do I get all my playlists on to the new laptop?

  • Visitor
  • I can't access my playlists on the new computer. I can, however, access all my playlists on my Kindle Fire and my i-phone. How do I get all my playlists on to the new laptop?
  • Ivelina
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Changing account region

PlanFreeCountryIran (account region: Germany)Operating SystemWindows 11 and Android 12 My Question or IssueHey, what's up. I want to change my account's region to an English speaking country, I live in Iran and I am aware that Spotify is not availabl...

  • Casual Listener
  • Plan Free Country Iran (account region: Germany) Operating System Windows 11 and Android 12   My Question or Issue Hey, what's up. I want to change my account's region to an English spea...
  • Maxim
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • Account
  • 229 Views
  • 3 replies
  • 0 likes

New subscription to spotify duo

I am currently a premium spotify user and I have applied and paid for an upgrade to Spotify Premium duo.(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am attempting to add my daughter to the spotify premium duo that I have paid for but...

  • Visitor
  • I am currently a premium spotify user and I have applied and paid for an upgrade to Spotify Premium duo. (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am attempting t...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Add person to family plan but getting error message

I honestly have no idea why this feature was added. I had to move to Germany for a year and because of your policies and forgetting to update my address, people are being locked out of their accounts. Why can't I add someone when I pay for this accou...

  • Newbie
  • I honestly have no idea why this feature was added. I had to move to Germany for a year and because of your policies and forgetting to update my address, people are being locked out of their accounts...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Why can’t I accept the invite my wife is sending me

Every time I try to accept the invite and enter the address it tells me there was a problem try again later. Tried it on phone, desktop, private browser nothing works

  • Visitor
  • Every time I try to accept the invite and enter the address it tells me there was a problem try again later. Tried it on phone, desktop, private browser nothing works
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for an account I can't remember the login info for

I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for the old account I can no longer access. How can I re...

  • Casual Listener
  • I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for t...
  • Not applicable
  • 8610 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 8610 Views
  • 6 replies
  • 0 likes

Data lost after ending Premium subscription. How do I get them back?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
  • Jose_M
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account both exists and doesn't exist but either way I can't log in

I had to make an alternate account just to ask this, but I really just want to get into my old account to get my old playlists. I had a spotify account linked to this email, however when I try to log in now, I get the message that my password/usernam...

BeltaguiseALT_0-1585500209016.png BeltaguiseALT_1-1585500208964.png
  • Casual Listener
  • I had to make an alternate account just to ask this, but I really just want to get into my old account to get my old playlists.   I had a spotify account linked to this email, however when I t...
  • Xarreta
  • Visitor
  • 2841 Views
  • 5 replies
  • 0 likes
  • Account
  • 2841 Views
  • 5 replies
  • 0 likes

Superuser Contribution My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • KyleM3
  • Casual Listener
  • 985 Views
  • 6 replies
  • 1 likes
  • 985 Views
  • 6 replies
  • 1 likes

Solved!! Family account user cannot log in

A family account user under my acount, [removed sensitive info], cannot log in or resest password. When going to log in the error about username or password being wrong pops up. Resetting the password doesn't find the account but I see it with that u...

  • Casual Listener
  • A family account user under my acount, [removed sensitive info], cannot log in or resest password. When going to log in the error about username or password being wrong pops up. Resetting the passwor...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

How do I log out of a smart watch account?

I signed into my little brothers watch by accident. How do I log out.

  • Visitor
  • I signed into my little brothers watch by accident. How do I log out.
  • Luan
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

How can I make an annual payment?

Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace of mind. Now for some reason it's back to a monthly ...

  • Casual Listener
  • Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace o...
  • Darbzzz_
  • Visitor
  • 5613 Views
  • 4 replies
  • 1 likes
  • 5613 Views
  • 4 replies
  • 1 likes

Spotify Deleted My Account

PlanPremiumCountryUKDevice(Iphone 12)Operating System(IOS 15.1.1) My Question or IssueWhen logging in it says the email/pass is wrong. Resetting the password then says my account doesn't exist despite my details being completely correct. Customer Sup...

  • Casual Listener
  • Plan Premium Country UK Device (Iphone 12) Operating System (IOS 15.1.1)   My Question or Issue When logging in it says the email/pass is wrong. Resetting the password then says my acc...
  • sd3828
  • Casual Listener
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Spotify charged my credit card without my permission (username: *BLEEP*)

I noticed today that Spotify (Stockholm, SWE) charged my credit card on June 19 with USD 5 when I checked my bill! I didn’t even subscribe the premium service. What’s going on? I left a message with their Facebook (Spotify Cares) and no response yet.

  • Visitor
  • I noticed today that Spotify (Stockholm, SWE) charged my credit card on June 19 with USD 5 when I checked my bill!  I didn’t even subscribe the premium service. What’s going on? I left a messag...
  • user-removed
  • Not applicable
  • 1371 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 1371 Views
  • 2 replies
  • 0 likes

Made account with Facebook, do not have login information

PlanFamily PremiumCountryBrasil My Question or IssueI initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as i need a password i never set up to do so. How can I find out what is my account pas...

  • Visitor
  •   Plan Family Premium Country Brasil     My Question or Issue I initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as ...
  • robinsgirl2015
  • Newbie
  • 474 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 474 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Profile Picture Won't Save

I have been trying all day to change my profile picture on the web player app. It would upload the picture I wanted but once I refreshed it, it would be back to my previous photo. I have never had issues with this before.I have tried restarting both ...

  • Casual Listener
  • I have been trying all day to change my profile picture on the web player app.  It would upload the picture I wanted but once I refreshed it, it would be back to my previous photo.  I have ...
  • CHXRLIY
  • Visitor
  • 27322 Views
  • 28 replies
  • 6 likes
  • Account
    Premium
  • 27322 Views
  • 28 replies
  • 6 likes

Solved!!Superuser Contribution Family Account login error: "Please try again later"

Hi Spotify communityI can't get a link from a Premium Family account to work on any of my devices (MacBook Pro 2021, iPhone X Pro). I'm currently on a Premium Duo, but want to change to the Family one.So, I get the link, login to my profile, add the ...

  • Newbie
  • Hi Spotify community I can't get a link from a Premium Family account to work on any of my devices (MacBook Pro 2021, iPhone X Pro). I'm currently on a Premium Duo, but want to change to the Fa...
  • veryangryuser2
  • Visitor
  • 2536 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2536 Views
  • 6 replies
  • 0 likes

Superuser Contribution Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

  • Newbie
  • So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to...
  • Ak3IIa
  • Newbie
  • 10013 Views
  • 4 replies
  • 2 likes
  • Account
    Login
  • 10013 Views
  • 4 replies
  • 2 likes