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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1920 Views
  • 0 replies
  • 8 likes
  • Security
  • 1920 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449325 Views
  • 972 replies
  • 109 likes
  • Account
  • 449325 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199840 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199840 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108876 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108876 Views
  • 72 replies
  • 11 likes

Spotify saying I can’t add my son to my premium account

Hello I was not able to verify the address on my son’s account and it’s not letting me add him back. How can I go about fixing that. Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Q...

  • Visitor
  • Hello I was not able to verify the address on my son’s account and it’s not letting me add him back. How can I go about fixing that.    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro la...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 144 Views
  • 1 replies
  • 0 likes

Credit card Expired and my account is wiped clean and all my playlists are gone!

PlanPremiumCountryOriginally United States and now in United Arab EmiratesDevice(iPhone 15 and Macbook from 2021Operating System(iOS My Question or IssueI am distraught! My credit card expired and I was traveling so didn't immediately update. All of ...

  • Visitor
  • Plan Premium Country Originally United States and now in United Arab Emirates Device (iPhone 15 and Macbook from 2021 Operating System (iOS    My Question or Issue I am distraught...
  • Ximzend
  • Rising Star 3
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forbidden

I am trying to complete the step to login through spotifyaccount. Since I never updated the Anchor login to spotify for podcasters i recieve forbidden after the last step. I am not able to use my podcasters account

  • Visitor
  • I am trying to complete the step to login through spotifyaccount. Since I never updated the Anchor login to spotify for podcasters i recieve forbidden after the last step. I am not able to use my p...
  • AlejaR
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only a part of my public playlists are appearing on my profile

PlanPremium (Family)CountryFranceOperating SystemWindows 10 and Android My Question or IssueHello,I have a lot of public playlists but only 35 of them are appearing on my profile.I just checked and except a few of them all the others are set to publi...

  • Newbie
  • Plan Premium (Family) Country France Operating System Windows 10 and Android   My Question or Issue Hello, I have a lot of public playlists but only 35 of them are appearing on my p...
  • MihailY
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Account access and support

i have never encountered such a problem trying to contact a company and find contact details to directly email them - surely with the ability to have communication methods like X you can have a simple email service? I had an account set up for a busi...

  • Visitor
  • i have never encountered such a problem trying to contact a company and find contact details to directly email them - surely with the ability to have communication methods like X you can have a simpl...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the Family Prem but when I add a new member it says the address is wrong

PlanPremium FamilyCountry - I chose US, pay in USD but my home is located in Brazil. Deviceiphone/ipadsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI opened the family plan but NO one has been able to join because it do...

  • Casual Listener
  • Plan Premium Family Country - I chose US, pay in USD but my home is located in Brazil.     Device iphone/ipads Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nb...
  • Jesus1234
  • Casual Listener
  • 282 Views
  • 6 replies
  • 0 likes
  • Account
  • 282 Views
  • 6 replies
  • 0 likes

Superuser Contribution I had to reset my password because of "Suspicious Activity"

PlanPremiumCountryMexicoDevice(Android Phone, HP Laptop) Operating System(Android, Arch Linux, Windows 11) My Question or IssueHello, I got worried because I was accessing Spotify and noticed I got logged off and had to reset my password. I checked m...

  • Casual Listener
  • Plan Premium Country Mexico Device (Android Phone, HP Laptop)  Operating System (Android, Arch Linux, Windows 11)   My Question or Issue Hello, I got worried because I was accessi...
  • lechuzacomun1999
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • Account
  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • spot1fydoesntwork
  • Newbie
  • 5105 Views
  • 19 replies
  • 9 likes
  • Other
    Premium
    Subscription
  • 5105 Views
  • 19 replies
  • 9 likes

Solved!!Superuser Contribution Traveling abroad more than 14 days

Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!

  • Casual Listener
  • Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!
  • DjTakua
  • Visitor
  • 4626 Views
  • 8 replies
  • 0 likes
  • 4626 Views
  • 8 replies
  • 0 likes

Login to Spotify Ad Analytics

Hi Spotify Community. I'm trying to log into ad analytics through my business Spotify account. (I'm using my personal account to post). Here is an overview of my troubleshooting:1. Tried to log in with my usual email and password - response was that ...

  • Visitor
  • Hi Spotify Community. I'm trying to log into ad analytics through my business Spotify account. (I'm using my personal account to post). Here is an overview of my troubleshooting: 1. Tried to log i...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I want to change my username, not my display name

My username is an old one and not one I want associated with my public socials anymore. I would like to change it to match my current display name so I'm not providing my more private socials in my Spotify URL.

  • Visitor
  • My username is an old one and not one I want associated with my public socials anymore. I would like to change it to match my current display name so I'm not providing my more private socials in my S...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Duo plan

I can’t add my partner due to address issues although the other person is entering the exact same address with exact same spellings but it can’t be confirmed

  • Casual Listener
  • I can’t add my partner due to address issues although the other person is entering the exact same address with exact same spellings but it can’t be confirmed 
  • Maxim
  • Spotify Star
  • 168 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 168 Views
  • 3 replies
  • 0 likes

Solved!! spotify ha cambiado mi pais de residencia y no puedo entrar en el programa

hola:soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y al volver hoy, me encuentro con que no puedo entrar en ...

  • Regular
  • hola: soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y al...
  • Ivan68
  • Visitor
  • 7817 Views
  • 29 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 7817 Views
  • 29 replies
  • 1 likes

Warum erhalte ich trptz Premium Werbung?

Ich zahle und erhalte trotzdem Werbung wenn ich Spotify höre. Warum????

  • Visitor
  • Ich zahle und erhalte trotzdem Werbung wenn ich Spotify höre. Warum????
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Home Page Made for You Section Title Shows "Made For (Username)"

On my Spotify home page's "Made For You" section, the title shows "Made For (My Username)". I saw other people's Spotify home page, and it seems that it should instead be "Made For (My Created Profile Display Name)", since this is how it is shown eve...

  • Regular
  • On my Spotify home page's "Made For You" section, the title shows "Made For (My Username)". I saw other people's Spotify home page, and it seems that it should instead be "Made For (My Created Profil...
  • Titoneite
  • Newbie
  • 786 Views
  • 5 replies
  • 0 likes
  • Account
  • 786 Views
  • 5 replies
  • 0 likes

Superuser Contribution Please stop asking me to reset the password every week

I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying. I get an email saying the password needs to be reset "due to detected suspicious activity".I connect to ...

  • Casual Listener
  • I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying.   I get an email saying the password needs to ...
  • jenmarcelo427
  • Regular
  • 9733 Views
  • 41 replies
  • 16 likes
  • Account
  • 9733 Views
  • 41 replies
  • 16 likes

email

change email back to old one

  • Visitor
  • change email back to old one
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes