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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9359 Views
  • 3 replies
  • 9 likes
  • Security
  • 9359 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484991 Views
  • 979 replies
  • 111 likes
  • Account
  • 484991 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211761 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211761 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121441 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121441 Views
  • 72 replies
  • 12 likes

Cambiar de un plan Premium Family a otro.

Hola, Mi hermana tiene una cuenta Premium Family de 2 miembros con otra persona, yo me he creado una Family nueva de 6 miembros y quiere unirse. Le envié ayer la invitación pero cuando intenta aceptarla, no puede: "Ya eres miembro de este plan Spotif...

  • Newbie
  • Hola,   Mi hermana tiene una cuenta Premium Family de 2 miembros con otra persona, yo me he creado una Family nueva de 6 miembros y quiere unirse. Le envié ayer la invitación pero cuando inten...
  • 279 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 279 Views
  • 0 replies
  • 0 likes

card problem

Sorry, but my bank sent out a new card and it did never reach me, so they cancelled my card. Now a new one is underway and I will update my payment facility in a few days. Please, bear with me for a few days/ ake eckervall, Philippines Code aghD3

  • Newbie
  • Sorry, but my bank sent out a new card and it did never reach me, so they cancelled my card. Now a new one is underway and I will update my payment facility in a few days. Please, bear with me for a ...
  • 115 Views
  • 0 replies
  • 0 likes
  • Account
  • 115 Views
  • 0 replies
  • 0 likes

Account blocked after payment failure

Hi, My premium account has been blocked after payment failure. As I wanted to correct my payment method I tried loggin in to my account but it's blocked. Can somebody please help? Kind regards, Wouter

  • Newbie
  • Hi,    My premium account has been blocked after payment failure. As I wanted to correct my payment method I tried loggin in to my account but it's blocked. Can somebody please help?&nbsp...
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! From Premium to Family Premium

Hi, I was Premium and recently joined my son's Family account. My question : I guess I will no longer be charged for my elder plain premium account... Can you confirm ?

  • Newbie
  • Hi, I was Premium and recently joined my son's Family account. My question : I guess I will no longer be charged for my elder plain premium account... Can you confirm ?
  • Ambivalence
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
  • 271 Views
  • 1 replies
  • 0 likes

Change of subscription. Payment, now what?

I just changed from a personal account to Spotify Family invited by my daughter. Payment now being charged from her credit card.Will payment from my creditcard stop automatically or will I have to activily do anything?

  • Newbie
  • I just changed from a personal account to Spotify Family invited by my daughter. Payment now being charged from her credit card. Will payment from my creditcard stop automatically or will I have to ...
  • SuperWisdom
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Moving Abroad

Hi, I am about moving abroad from Australia to Indonesia and now thinking about my Premium subscription. 1. Is there spotify Premium in Indonesia?2. Can I use the same account if I move my subscription to Indonesia? How can I do that?3. Can I keep my...

  • Newbie
  • Hi, I am about moving abroad from Australia to Indonesia and now thinking about my Premium subscription.   1. Is there spotify Premium in Indonesia? 2. Can I use the same account if I move my...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 0 replies
  • 0 likes

Spotify closed my free trial premium account?

Starbucks recently offered a deal where if you open an account you recieve three free months of premium. My trial is good until August. When I checked the app I was logged out. When I logged back in all my songs are gone and my premium Can someone pl...

  • Casual Listener
  • Starbucks recently offered a deal where if you open an account you recieve three free months of premium. My trial is good until August. When I checked the app I was logged out. When I logged back in ...
  • Zabreen11
  • Casual Listener
  • 146 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

Change my suscription

Today I create my account , and i start premuim but the website only charged my credit card with one dollar and spotfy remains in free account.Please help me to turn my account to premium.without paying more

  • Newbie
  • Today  I create my account , and i start premuim but the website only charged my credit card with one dollar and spotfy remains in free account.Please help me to turn my account to premium.witho...
  • 88 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 88 Views
  • 0 replies
  • 0 likes

Assinei 2 contas sem querer

Boa Tarde, Troquei de cartão de crédito e ao inves de atualizar os dados, eu fiz outra assinatura. Como Devo Proceder? username spotify: 12181689652

  • Newbie
  • Boa Tarde,   Troquei de cartão de crédito e ao inves de atualizar os dados, eu fiz outra assinatura. Como Devo Proceder?    username spotify: 12181689652
  • Bittencourt
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
  • 370 Views
  • 1 replies
  • 0 likes

Moving from one family member to another

I have a family account, my daughter has one of the accounts attached to it. I'm going to close my family account down and become a free account, her mother will be setting up a new family account. If daughter's mother sets up her family premium befo...

  • Newbie
  • I have a family account, my daughter has one of the accounts attached to it. I'm going to close my family account down and become a free account, her mother will be setting up a new family account. I...
  • 190 Views
  • 0 replies
  • 0 likes
  • Premium
  • 190 Views
  • 0 replies
  • 0 likes

Bought 3 months subscription in promotion and expired in 1 month

Well, i paid my spotify premium in 18 april when they were giving a promotion of "pay 1 month get 2" Well after 1 month my subscription is now expired. I feel myself actually scammed because i wouldn't pay if it was just for 1 month. Anyway, since co...

  • Newbie
  • Well, i paid my spotify premium in 18 april when they were giving a promotion of "pay 1 month get 2"   Well after 1 month my subscription is now expired. I feel myself actually scammed because...
  • 328 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 328 Views
  • 0 replies
  • 0 likes

No puedo usar mi cuenta premium

Buenos días. El día 17/05/2016 millas Pague Suscripción un Aun Pero premium no puedo Como utilizar los Beneficios Que esta offers. Mi Cuenta premium ESTABA EN PAUSA en Pero Despues de 2 meses Ya la he Recuperado.

  • Newbie
  • Buenos días.   El día 17/05/2016 millas Pague Suscripción un Aun Pero premium no puedo Como utilizar los Beneficios Que esta offers. Mi Cuenta premium ESTABA EN PAUSA en Pero Despues de 2 mese...
  • MaryC1
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Account

You guys charged me 4.99 when i only wanted the .99. I never paid for the 4.99. I'm still on my first month on Spotify.

  • Newbie
  • You guys charged me 4.99 when i only wanted the .99. I never paid for the 4.99. I'm still on my first month on Spotify.
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
  • 116 Views
  • 0 replies
  • 0 likes

If i have a premium subscription for 3 months, can i still register for the student discount?

I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription and bill me now? The 3 month subscription says it wi...

  • Newbie
  • I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription a...
  • MaryC1
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Ineligible for 2 months $0.99 offer, but I've never tried Premium before.

Hello,I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial or subscription. That is simply not true. I have been ...

  • Newbie
  • Hello, I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial o...
  • user-removed
  • Not applicable
  • 1144 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1144 Views
  • 5 replies
  • 0 likes

Solved!! Unsubscribe

i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free for 30 days but i wonder why i can play even offline ...

  • Casual Listener
  • i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free fo...
  • LordRollin
  • Community Legend
  • 839 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 839 Views
  • 4 replies
  • 0 likes

Gift card balance in my Family account not being deducted at new rate (14.99/mo)

When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged.Now that the family plan has changed to a flat rate of $14.99 i ...

  • Casual Listener
  • When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged. Now that th...
  • LordRollin
  • Community Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! Banner for premium promotion - 3 months for 9.99 issue

I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price.How do I get a hold of customer service to get the pricing/expiration fixed?

  • Casual Listener
  • I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price. How do I get a hold of customer service to get the pricing/expiration fixe...
  • Drake69
  • Casual Listener
  • 727 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 727 Views
  • 4 replies
  • 0 likes

No me aparece el premium en mi cuenta

Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y lo volví a instalar pero sigue sin irme el premium, ...

  • Newbie
  • Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y l...
  • 290 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 290 Views
  • 0 replies
  • 0 likes

Activated premium on wrong Spotify account.

Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?

  • Newbie
  • Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?
  • osornios
  • Spotify Star
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes