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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9296 Views
  • 3 replies
  • 9 likes
  • Security
  • 9296 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484358 Views
  • 979 replies
  • 111 likes
  • Account
  • 484358 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211588 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211588 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121265 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121265 Views
  • 72 replies
  • 12 likes

account disabled, contact form impossible to find.

Planpremium (student)Countrythe netherlands DeviceiPhone Xr, Macbook Pro 2019Operating SystemiOS 14.7.1, MacOS Big Sur My Question or Issuehi, i accidentally reversed a payment for spotify and received the e-mail that my account is disabled. i would ...

  • Newbie
  • Plan premium (student) Country the netherlands   Device iPhone Xr, Macbook Pro 2019 Operating System iOS 14.7.1, MacOS Big Sur   My Question or Issue hi, i accidentally reversed ...
  • Maxim
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 652 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artist customer support

Guys. wthI sent a few emails already and have no response.Is this what you call customer support? So where and when can I get customer support? And not some automated answers. Every other customer support at least sends out an email that they receive...

  • Casual Listener
  • Guys. wth I sent a few emails already and have no response. Is this what you call customer support?   So where and when can I get customer support? And not some automated answers.   E...
  • MafeG
  • Spotify Legend
  • 3963 Views
  • 7 replies
  • 0 likes
  • 3963 Views
  • 7 replies
  • 0 likes

Import all Information from my old Premium Account into my new Account

PlanFree/PremiumCountryGermanyDevice(Desktop Windows 10, Huawei P30 lite)Operating System(Android 10, Windows 10) My Question or IssueHey Everyone :),I'm using Spoftify since 2013 and got a Premium Account since 2015.I use Spoftify on a daily basis a...

  • Newbie
  •   Plan Free/Premium Country Germany Device (Desktop Windows 10, Huawei P30 lite) Operating System (Android 10, Windows 10)   My Question or Issue Hey Everyone :), I'm using Spof...
  • Maxim
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 488 Views
  • 1 replies
  • 0 likes

Popup about premium preventing further use

PlanFreeCountrySouth Korea, formerly UK DeviceSame on desktop app and browserOperating SystemWindows 10 My Question or IssueYesterday, after having moved to South Korea approx 3 weeks ago, I received a message saying that my location and saved profil...

Larkin2_0-1631089670440.png
  • Newbie
  •   Plan Free Country South Korea, formerly UK   Device Same on desktop app and browser Operating System Windows 10   My Question or Issue Yesterday, after having moved to So...
  • Maxim
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 925 Views
  • 1 replies
  • 0 likes

Adresse nicht vorhanden

Hallo, ich habe Premium Family und wollte meine Kinder einladen. Bei der Eingabe der Adresse ist aber nicht möglich die richtige Adresse auszuwählen. Vor 2 Jahren hat sich unsere PLZ geändert und das ist hier noch nicht hinterlegt. Ich kann jetzt das...

  • Casual Listener
  • Hallo, ich habe Premium Family und wollte meine Kinder einladen. Bei der Eingabe der Adresse ist aber nicht möglich die richtige Adresse auszuwählen. Vor 2 Jahren hat sich unsere PLZ geändert und das...
  • Maxim
  • Spotify Star
  • 595 Views
  • 3 replies
  • 0 likes
  • Account
  • 595 Views
  • 3 replies
  • 0 likes

Removing offline devices

PlanPremiumCountryIndiaDevice(iPhone 12 Pro Max, Samsung Galaxy S21 Ultra, Macbook Pro 16)Operating System(iOS 14, Android 11, MacOS Monterey,etc.) My Question or IssueHow can I remove offline devices from my Spotify account?

  • Visitor
  • Plan Premium Country India Device (iPhone 12 Pro Max, Samsung Galaxy S21 Ultra, Macbook Pro 16) Operating System (iOS 14, Android 11, MacOS Monterey,etc.)   My Question or Issue How ca...
  • Maxim
  • Spotify Star
  • 873 Views
  • 1 replies
  • 0 likes
  • Account
  • 873 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card.I have moved to Germany, so I went to change my payment details. I successfully changed my payment method to a German pa...

  • Newbie
  • I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card. I have moved to Germany, so I went to change my payment details. I ...
  • Maxim
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 433 Views
  • 1 replies
  • 0 likes

Can't change my country setting for my Facebook-created account

PlanFamilyCountryFrance, originally Brazil My Question or IssueI used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I switched to a family plan, no one of my family members living with me...

  • Newbie
  • Plan Family Country France, originally Brazil   My Question or Issue I used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I s...
  • Maxim
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 683 Views
  • 1 replies
  • 0 likes

What is the scope of "Personal Use"?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Other
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Started playing on its own, unknown "submissions"

PlanPremiumCountryUSADeviceSamsung 11, Windows 10 My Question or IssueSpotify started playing on its own one morning. No pre set alarm or alexa connection. Nobody else has access to my account, and the people who might are my parents or my brother an...

  • Newbie
  •   Plan Premium Country USA Device Samsung 11, Windows 10   My Question or Issue Spotify started playing on its own one morning. No pre set alarm or alexa connection. Nobody else ha...
  • Alex
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Other
  • 383 Views
  • 1 replies
  • 0 likes

Solved!! My credentials not accepted

PlanPremiumCountryChinaDeviceiPhone 5Operating SystemiOS 10 My Question or IssueFirst question: until 2 days ago, I could access Spotify without VPN. Since I must connect through VPN. Did something change ?Second question: until 2 days ago, my IPhone...

  • Newbie
  • Plan Premium Country China Device iPhone 5 Operating System iOS 10   My Question or Issue First question: until 2 days ago, I could access Spotify without VPN. Since I must connect thr...
  • Maxim
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help

I want to use spotfiy family but what is the meaning of living at same physical adress. Can ı use it with my friends in same country or city or house ?

  • Music Fan
  • I want to use spotfiy family but what is the meaning of living at same physical adress. Can ı use it with my friends in same country or city or house ?
  • Alex
  • Spotify Legend
  • 2171 Views
  • 10 replies
  • 0 likes
  • Premium
  • 2171 Views
  • 10 replies
  • 0 likes

Superuser Contribution NO content is available at all not a single song can be streamed (East Coast, USA)

I have uninstalled logged out deleted every trace of spotify I can find on my main pc as there is not a single song on the platform that I can find that is playable to me on my account as it sometimes happens with my Macbook pro (less than 6 months o...

  • Newbie
  • I have uninstalled logged out deleted every trace of spotify I can find on my main pc as there is not a single song on the platform that I can find that is playable to me on my account as it sometime...
  • Ver
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Being Repeatedly Reported

A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines." Because of that, I have removed the cover photo and renamed it to different variations - all of which al...

  • Newbie
  • A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines."   Because of that, I have removed the cover ph...
  • Maxim
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find Only You

PlanPremiumCountryU.S.A.PhoneiPhone XROperating SystemiOS 14.6 My Question or IssueI’m trying to view my Only You story but I can’t find it. I found the genre that showed me mixes but I couldn’t find the story anywhere. Both my phone and the app are ...

  • Visitor
  •   Plan Premium Country U.S.A. Phone iPhone XR Operating System iOS 14.6   My Question or Issue I’m trying to view my Only You story but I can’t find it. I found the genre that sh...
  • CarlosE
  • Moderator
  • 34450 Views
  • 40 replies
  • 28 likes
  • Account
    Premium
  • 34450 Views
  • 40 replies
  • 28 likes

Solved!!Superuser Contribution change from premium account to student account

PlanFree/Premium/StudentCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have my own spotify account (premium. not family). My son is entering universi...

  • Casual Listener
  •   Plan Free/Premium/Student Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • redbridge2003
  • Casual Listener
  • 5762 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 5762 Views
  • 3 replies
  • 0 likes

Superuser Contribution Allow Spotify Premium users to change App affiliated phone number

Paying for Spotify Premium. Account is synced with a phone number no longer owned by user. Permit updating phone number ∆ without access to no longer available phone number using any other number of industry standard verification options.

  • Newbie
  • Paying for Spotify Premium. Account is synced with a phone number no longer owned by user. Permit updating phone number ∆ without access to no longer available phone number using any other number of ...
  • MafeG
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Account
  • 354 Views
  • 1 replies
  • 0 likes

gift cards used in other countries - EUR - US

Hi, I've just purchased a giftcard for 1 years subscription using my PayPal account which is linked to Belgium (as is my own personal Spotify subscription). When the recipient in Spain enters the code they're told that they can't use a code purchased...

  • Newbie
  • Hi,   I've just purchased a giftcard for 1 years subscription using my PayPal account which is linked to Belgium (as is my own personal Spotify subscription).   When the recipient i...
  • Jules_Tagoe
  • Visitor
  • 525 Views
  • 2 replies
  • 1 likes
  • Account
  • 525 Views
  • 2 replies
  • 1 likes