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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9386 Views
  • 3 replies
  • 9 likes
  • Security
  • 9386 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485315 Views
  • 979 replies
  • 111 likes
  • Account
  • 485315 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211803 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211803 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121486 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121486 Views
  • 72 replies
  • 12 likes

Family Subscriptions!

Hi! My dad bought the family plan and he sent me the invitation via email but I never got the email, we have tried several times and it doesnt work. What should I do? Thank you!

  • Newbie
  • Hi! My dad bought the family plan and he sent me the invitation via email but I never got the email, we have tried several times and it doesnt work. What should I do?    Thank you!
  • kbrooksc
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Account not active

My original account is saying that the email is not associated with an active Spotify account. It was working perfectly last night. Please help.

  • Newbie
  • My original account is saying that the email is not associated with an active Spotify account. It was working perfectly last night. Please help.
  • sebastiankreuz
  • Spotify Legend
  • 11846 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 11846 Views
  • 3 replies
  • 0 likes

Playlists gone

Hi there, I'm a subscriber to Spotify Premium since about three years now. The paying is done via my phone provider, "Deutsche Telekom". I never had any isseues till about three weeks ago. Since then it happened to me three times that all my playlist...

  • Newbie
  • Hi there,   I'm a subscriber to Spotify Premium since about three years now. The paying is done via my phone provider, "Deutsche Telekom". I never had any isseues till about three weeks ago. S...
  • 205 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 0 replies
  • 0 likes

From Philippines to Canada

Im originally from the philippines and moved here in canada. My question is can I pay my premium subscription using canada credit card? (Visa/MC). My account is currently on Philippine Peso.

  • Newbie
  • Im originally from the philippines and moved here in canada. My question is can I pay my premium subscription using canada credit card? (Visa/MC). My account is currently on Philippine Peso.
  • sebastiankreuz
  • Spotify Legend
  • 756 Views
  • 1 replies
  • 0 likes
  • Premium
  • 756 Views
  • 1 replies
  • 0 likes

Family Plan -- how to add new members

I have a family plan, with two members. I want to add 2 more. There is no where on the web site to do this, and I can find no 800 number to call. I can go to Manage My Account, and there is a link to remove a member (I am the administator). But the b...

  • Casual Listener
  • I have a family plan, with two members.  I want to add 2 more.  There is no where on the web site to do this, and I can find no 800 number to call.  I can go to Manage My Account, and ...
  • sebastiankreuz
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 238 Views
  • 1 replies
  • 0 likes

e-cards not delivered, credit card charged, no help from customer service

I ordered gift subscriptions which were not delivered. I have gotten very little help for Spotify Customer Service. I am pasting below the emails I have sent them, and a post I made which was never answered. If anyone knows how I can get this resolve...

  • Casual Listener
  • I ordered gift subscriptions which were not delivered.  I have gotten very little help for Spotify Customer Service.  I am pasting below the emails I have sent them, and a post I made which...
  • Jcollicutt
  • Newbie
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

SPOTIFY PREMIUM

So I tried purchasing the Spotify premium, but it kept sayin "invalid". After checking my bank balance it said I purchased it 6 times, yet it still doesn't show up on my account I have premium. How do I cancel it to get my money back?

  • Newbie
  • So I tried purchasing the Spotify premium, but it kept sayin "invalid". After checking my bank balance it said I purchased it 6 times, yet it still doesn't show up on my account I have premium. How d...
  • 251 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 251 Views
  • 0 replies
  • 0 likes

need to change family (not "just" family plan settings)

so, i'd started a family plan with my big sister and we've been going for a while. but now my little sister saw the family plan offer and got that started with our brother. now my sister's switched to that one, she's bought for all us siblings, but I...

  • Newbie
  • so, i'd started a family plan with my big sister and we've been going for a while. but now my little sister saw the family plan offer and got that started with our brother. now my sister's switc...
  • sebastiankreuz
  • Spotify Legend
  • 272 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 272 Views
  • 3 replies
  • 0 likes

Need a three family member subscription, not four...

Just signed the family up for Spotify as a Christmas present. I accidently chose the me plus 4 option instead of me plus 3. I do beleive there is a price difference after the 3-month trial is over. I can't for the life of me figure out how to change ...

  • Casual Listener
  • Just signed the family up for Spotify as a Christmas present.  I accidently chose the me plus 4 option instead of me plus 3. I do beleive there is a price difference after the 3-month trial is o...
  • Nico
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Phone offer?

Ok so I have spotify on my phone and i see the three day offer for spofity for .99 cents and I can not get this offer on my phone to be able to pay through apple, unlike many other things like this. Is there a way I can get it on my phone because the...

  • Newbie
  • Ok so I have spotify on my phone and i see the three day offer for spofity for .99 cents and I can not get this offer on my phone to be able to pay through apple, unlike many other things like this. ...
  • 124 Views
  • 0 replies
  • 0 likes
  • Premium
  • 124 Views
  • 0 replies
  • 0 likes

Premium Gift Card and Student account

I have already added $60 dollars spotify gift card. I'm a student however, is there anyway to get the student rate on the gift card so that the $60 covers 12 months at $4.99/mo instead of the 6 months at $9.99/mo Thanks, Ryan

  • Newbie
  • I have already added $60 dollars spotify gift card.  I'm a student however, is there anyway to get the student rate on the gift card so that the $60 covers 12 months at $4.99/mo instead of the 6...
  • Dbaudendistel
  • Newbie
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

HELP!!!

How To Follow An Account With iPhone 6+ App ?

  • Newbie
  • How To Follow An Account With iPhone 6+ App ?
  • sebastiankreuz
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
  • 142 Views
  • 1 replies
  • 0 likes

I can't log in in app mobile

Say always that my pass is incorrect, I change then I try to log with new pass and it's the same always. Say that my pass or uses is incorrect. I need to reset my account please and sign up again please help me

  • Newbie
  • Say always that my pass is incorrect, I change then I try to log with new pass and it's the same always. Say that my pass or uses is incorrect. I need to reset my account please and sign up again ple...
  • 138 Views
  • 0 replies
  • 0 likes
  • Login
  • 138 Views
  • 0 replies
  • 0 likes

premium

Already premium customer but when searching music massage says I need to uppgrade, Why? Paying 99 kr per month. Any ideas? Best regards Anita

  • Newbie
  • Already premium customer but when searching music massage says I need to uppgrade, Why? Paying 99 kr per month. Any ideas? Best regards Anita
  • 135 Views
  • 0 replies
  • 0 likes
  • Premium
  • 135 Views
  • 0 replies
  • 0 likes

Premium with a gift card

I was trying to get the 3 months of Premium for $9.99 with a gift card, but when I entered my gift card number, it charged me but I only have one month of Premium. Is there a way to fix that? Thank you

  • Newbie
  • I was trying to get the 3 months of Premium for $9.99 with a gift card, but when I entered my gift card number, it charged me but I only have one month of Premium. Is there a way to fix that? Thank y...
  • sebastiankreuz
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Changing account being charged

I acidentally put the subscription on the wrong card due to having two cards synced to my device. I would like to put the payment on another card starting now

  • Newbie
  • I acidentally put the subscription on the wrong card due to having two cards synced to my device. I would like to put the payment on another card starting now
  • sebastiankreuz
  • Spotify Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Spotify Premium only 1 month?!

Hi there. Ive just subscribed to spotify premium today because they had an ad in the spotify app that if you upgrade until december 31st, instead of a one month subsciption, you'll get three months. But after I subscribed, they only gave me one month...

  • Newbie
  • Hi there. Ive just subscribed to spotify premium today because they had an ad in the spotify app that if you upgrade until december 31st, instead of a one month subsciption, you'll get three months. ...
  • sebastiankreuz
  • Spotify Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 422 Views
  • 3 replies
  • 0 likes

Charged Multiple Times

Last week I updated my home address with my bank. That triggerd several errors with services registered with my bank card. Spotify categorized is as an error with my bank account and tried to make the charge go through 4 times, each time charging my ...

  • Newbie
  • Last week I updated my home address with my bank. That triggerd several errors with services registered with my bank card. Spotify categorized is as an error with my bank account and tried to make th...
  • sebastiankreuz
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Why is doesnt working?

I was using Spotify by Premium for 3 months. This month, there was no money on my credit card so spotify didnt take the pay and my premium service is end. Now, im trying to be premium but it doesnt work. Help me please.

  • Newbie
  • I was using Spotify by Premium for 3 months. This month, there was no money on my credit card so spotify didnt take the pay and my premium service is end. Now, im trying to be premium but it doesnt w...
  • 128 Views
  • 0 replies
  • 0 likes
  • Premium
  • 128 Views
  • 0 replies
  • 0 likes

Voucher not working with family subscription how do i contact spotify

I have £60 Spotify vouchers bought by friends and family and I cant redeem them as I have my dads spotify added to mine on the family plan. I googled this and found a solution which require Spotify to implement. How can I contact them and sort this? ...

  • Newbie
  • I have £60 Spotify vouchers bought by friends and family and I cant redeem them as I have my dads spotify added to mine on the family plan.  I googled this and found a solution which require Spo...
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 0 replies
  • 0 likes