Payment Help

I saw that my payment was due 12/13/15 but on 12/12/15 I paid for the $0.99 Three month plan. But yeaterday I was playing music as a premium member. Now today 12/14/15 I can't buy the Three month plan nor listen to music as a premium member. Help and...

• Terrence8
• Newbie
• I saw that my payment was due 12/13/15 but on 12/12/15 I paid for the $0.99 Three month plan. But yeaterday I was playing music as a premium member. Now today 12/14/15 I can't buy the Three month pla...
• 2015-12-14 8:56:54 PM
• 120 Views
• 0 replies
• 0 likes
• Premium
  Subscription

How to move from one user to the family

• Mikegregoryr
• Newbie
• 2015-12-09 5:37:40 PM
• 2015-12-14 8:41:00 PM
• gnovella16
• Roadie
• 205 Views
• 1 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

Bought a gift code as a birthday present but I've been emailed the code??

Hi there, I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to him once I've authorised payment. I really wanted to print it...

• user-removed
• Visitor
• Hi there,   I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to h...
• 2015-12-07 9:48:54 AM
• 2015-12-14 8:35:26 PM
• gnovella16
• Roadie
• 191 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Increased ads after cancelling sub?

I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactly is Spotify punishing me for deciding to not purch...

• Luxacious
• Casual Listener
• I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactl...
• 2015-12-07 8:08:15 AM
• 2015-12-14 8:33:37 PM
• gnovella16
• Roadie
• 255 Views
• 1 replies
• 1 likes
• Subscription

Prepaid premium account to Spotify family

Hi, I have a prepaid subscription until July 2016, and now I would like to change to Spotify Family. In the FAQ I didn't read anything about this specific case. Could somebody tell me if I have to cancel the prepaid subscription or the price will be ...

• muammar
• Music Fan
• Hi,    I have a prepaid subscription until July 2016, and now I would like to change to Spotify Family. In the FAQ I didn't read anything about this specific case. Could somebody tell me ...
• 2015-12-10 11:54:47 AM
• 2015-12-14 8:26:39 PM
• muammar
• Music Fan
• 1607 Views
• 6 replies
• 0 likes
• Account
  Subscription

Paying but no access

I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an error code that the password is wrong. Can't reset ...

• user-removed
• Visitor
• I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an ...
• 2015-12-14 8:22:42 PM
• 125 Views
• 0 replies
• 0 likes
• Login

quelqun parle francais et peu maider svp

je dois fermer mon compte car il est inclus dans mon forfait mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp

• mcstc18
• Casual Listener
• je dois fermer mon compte car il est inclus dans mon forfait  mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp  
• 2015-12-14 7:11:52 PM
• 2015-12-14 8:22:08 PM
• mcstc18
• Casual Listener
• 248 Views
• 2 replies
• 0 likes

Premium

I paid for a year long subscription of spotify premium a few months ago, but now it's saying that I no longer have premium. I've tried logging out and then logging back in three times now and it hasn't worked.

• stovall4
• Newbie
• I paid for a year long subscription of spotify premium a few months ago, but now it's saying that I no longer have premium. I've tried logging out and then logging back in three times now and it hasn...
• 2015-09-22 6:44:09 PM
• 2015-12-14 7:25:56 PM
• spacetripper-ca
• Casual Listener
• 260 Views
• 2 replies
• 0 likes
• Subscription

Charged even though I cancelled

I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on my account page, and it said I was still subscribed...

• bingotj1
• Newbie
• I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on ...
• 2015-12-14 6:57:03 PM
• 137 Views
• 0 replies
• 0 likes
• Subscription

Paid 9.99 euros for 3 months with paypal, but spotify says I didn't

I used paypal to subscribe to the offer "3 months for 9.99 euros", and I received the email from paypal saying I made the payment, I don't have the 9.99 euros on my credit card account anymore, but spotify said the payment was unsuccessful so I still...

• francifra
• Newbie
• I used paypal to subscribe to the offer "3 months for 9.99 euros", and I received the email from paypal saying I made the payment, I don't have the 9.99 euros on my credit card account anymore, ...
• 2015-12-14 6:54:28 PM
• 162 Views
• 0 replies
• 0 likes
• Account
  Subscription

Error en Suscripción Premium

He tratado de renovar mi suscripción dos veces... y las dos veces me han generado el cargo a mi tarjeta pero recibo un error diciendo que hay problemas con mi banco y no se ha relizado el cargo cuando si lo han hecho... que hago?

• robeerto15
• Newbie
• He tratado de renovar mi suscripción dos veces... y las dos veces me han generado el cargo a mi tarjeta pero recibo un error diciendo que hay problemas con mi banco y no se ha relizado el cargo cuand...
• 2015-12-14 6:54:18 PM
• 144 Views
• 0 replies
• 0 likes
• Premium

Account hacked

Hi - Please help! My original account has been hacked and email reassigned to a chinese email address 126.com I received an email from account-details-changed@spotify.com and tried to respond but have received no response. I had to set up a new accou...

• ichidgey1
• Casual Listener
• Hi - Please help!   My original account has been hacked and email reassigned to a chinese email address 126.com   I received an email from account-details-changed@spotify.com and tried ...
• 2015-12-14 6:26:01 PM
• 144 Views
• 0 replies
• 0 likes
• Account

Can't Login. E-mailed 5 times, didn't get any response.

Dear Spotify, It's been more than 2 weeks since I last used spotify. I've e-mailed 5 times and didn't get any response so far. The problem is I can't login to spotify. I get an error saying that the username or password is incorrect. I've tried every...

• 1114336922
• Regular
• Dear Spotify,   It's been more than 2 weeks since I last used spotify.  I've e-mailed 5 times and didn't get any response so far.    The problem is I can't login to spotify. ...
• 2015-12-12 2:17:13 PM
• 2015-12-14 6:13:55 PM
• 1114336922
• Regular
• 487 Views
• 6 replies
• 0 likes
• Login

Can I remove/block/ban artists?

I am so tired of Justin Bieber and I would love to NOT hear all his songs 200000 times every day.So is it possible to ban music? My gf uses my Spotify at home from time to time and when she starts playing either Spotify radio or Bustin Jieber there i...

• Kvalle
• Regular
• I am so tired of Justin Bieber and I would love to NOT hear all his songs 200000 times every day. So is it possible to ban music? My gf uses my Spotify at home from time to time and when she start...
• 2015-12-14 5:36:44 PM
• 2015-12-14 5:44:10 PM
• OviiiOne
• Community Legend
• 1117 Views
• 1 replies
• 4 likes
• Other

Subscription

I wanted to do the upgrade 3months for .99 but it only says i have a subscription for a month.

• Tiquanab
• Newbie
• I wanted to do the upgrade 3months for .99 but it only says i have a subscription for a month.
• 2015-12-14 5:01:01 PM
• 121 Views
• 0 replies
• 0 likes
• Account
  Premium

Turkey card problem

I'm from Turkey, I use a prepaid card named ininal and i used it for a year for spotify subscription, now i cant use it for the payment it says my card is having a bad day but my friends' cards don't work too i cant use anything for paying and I dont...

• benkcasri
• Newbie
• I'm from Turkey, I use a prepaid card named ininal and i used it for a year for spotify subscription, now i cant use it for the payment it says my card is having a bad day 😄 but my friends' car...
• 2015-12-09 5:04:58 PM
• 2015-12-14 4:44:39 PM
• Steph_B
• Roadie
• 328 Views
• 1 replies
• 0 likes
• Premium

cancel old subscription but dont know password

I'm trying to cancel old account because they r still charging me 9.99 a month for it n want to keep my new one don't know old password but I know my old email address

• jackielane
• Newbie
• I'm trying to cancel old account because they r still charging me 9.99 a month for it n want to keep my new one don't know old password but I know my old email address
• 2015-12-14 4:21:58 PM
• 2015-12-14 4:38:02 PM
• Ox1
• Roadie
• 274 Views
• 1 replies
• 0 likes
• Other

Premium problem

I subscribed to the $4.99 student premium and it will not load. I've deleted the app and reinstalled it and it still won't load. I've also tried getting on the Internet and logging in but that also says I still have the free account. What do I do?

• hbug1999
• Casual Listener
• I subscribed to the $4.99 student premium and it will not load. I've deleted the app and reinstalled it and it still won't load. I've also tried getting on the Internet and logging in but that also s...
• 2015-12-13 3:38:15 AM
• 2015-12-14 4:33:45 PM
• Ox1
• Roadie
• 283 Views
• 3 replies
• 0 likes
• Premium
  Subscription