Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9351 Views
  • 3 replies
  • 9 likes
  • Security
  • 9351 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484905 Views
  • 979 replies
  • 111 likes
  • Account
  • 484905 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211740 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211740 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121421 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121421 Views
  • 72 replies
  • 12 likes

Payment issue - Paypal

I have been paying for a Spotify Unlimited for a few years now (£4.99 a month). I recently had an issue with my bank account that led to my card being cancelled. This happened a few days before my Spotify payment was due to be taken from my account. ...

  • Casual Listener
  • I have been paying for a Spotify Unlimited for a few years now (£4.99 a month). I recently had an issue with my bank account that led to my card being cancelled. This happened a few days before my Sp...
  • sebastiankreuz
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country - Page keeps loading forever.

Hello guys, I can't change the country in my account. The page is just loading forever. I've tried with a different countries on different browsers and clear cache and cookies but still not working. I need to change country from France to Estonia so ...

Screen Shot 2015-12-03 at 19.33.25.png
  • Casual Listener
  • Hello guys,   I can't change the country in my account. The page is just loading forever.    I've tried with a different countries on different browsers and clear cache and cookies...
  • thomtran
  • Casual Listener
  • 1448 Views
  • 11 replies
  • 1 likes
  • Account
  • 1448 Views
  • 11 replies
  • 1 likes

Solved!! Spotify + Vodafone

Hi, I've recently signed up for Vodafone 4G and I'm trying to sign up the 6 months free Spotify. I've followed the links on the Vodafone website, selected Spotify (rather than Sky Sports) and hit Login (rather than sign up). I then get an error sayin...

  • Regular
  • Hi,   I've recently signed up for Vodafone 4G and I'm trying to sign up the 6 months free Spotify. I've followed the links on the Vodafone website, selected Spotify (rather than Sky Sports) ...
  • dantucker87
  • Newbie
  • 3177 Views
  • 14 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 3177 Views
  • 14 replies
  • 0 likes

Solved!! Help! Premium account hacked

So by chance I looked at my account page on the spotify website today, and to my surprise the email listed is not mine, I also can't change the password, as the original is changed. I tried to get in touch with spotify, but the form only says it will...

  • Casual Listener
  • So by chance I looked at my account page on the spotify website today, and to my surprise the email listed is not mine, I also can't change the password, as the original is changed. I tried to get in...
  • Jon_UK
  • Roadie
  • 521 Views
  • 3 replies
  • 0 likes
  • Security
  • 521 Views
  • 3 replies
  • 0 likes

Site wont accept my nus number

Please can someone advise when i put my nus number into the box and my dob i click the continue button and nothing happens. If i put the spaces between the numbers as it is on the card it tells me its in valid then i change it back without spaces and...

  • Casual Listener
  • Please can someone advise when i put my nus number into the box and my dob i click the continue button and nothing happens. If i put the spaces between the numbers as it is on the card it tells me it...
  • 1245595259
  • Newbie
  • 1865 Views
  • 22 replies
  • 0 likes
  • 1865 Views
  • 22 replies
  • 0 likes

Notifications gone ?!

Hi! After the latest update all my notifications from other play lists are gone ... why the **bleep** did spotify remove that? Can someone please help me..can i remove update or reinstall it or how ?! And to spotify: stop **bleep**ing update 24/7 , i...

  • Newbie
  • Hi! After the latest update all my notifications from other play lists are gone ... why the **bleep** did spotify remove that? Can someone please help me..can i remove update or reinstall it or how ?...
  • sebastiankreuz
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Problem with the log in

Hi everyone!Since this morning i'm having problems to log in, i had to change my password two times already, because it won't let me log in. The problem is that as soon as i change the password i can log in, so i was thinking, is it possible that som...

  • Casual Listener
  • Hi everyone! Since this morning i'm having problems to log in, i had to change my password two times already, because it won't let me log in. The problem is that as soon as i change the password i c...
  • zekko12
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 191 Views
  • 2 replies
  • 0 likes

I can't subscribe with any of my credit cards. What the hell?

Hi. I recently cancelled my subscribtion which i had for over a year due to irrelevant issues. I cancelled it on 5th of december just 3 days ago. Now I am trying to resub again with the same card i had paid for over a year and it won't accept it.I tr...

  • Regular
  • Hi.    I recently cancelled my subscribtion which i had for over a year due to irrelevant issues.  I cancelled it on 5th of december just 3 days ago.    Now I am tryin...
  • gobberk
  • Regular
  • 296 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 296 Views
  • 4 replies
  • 0 likes

Solved!! Spotify debited my account even if the subscription did not push through

I tried to avail the promo of 9 pesos of three months of Premium for my sister from my debit card, but it turned out she has already availed of the free trial before, so she's not eligible for this promo. However, my account was still debited. It's o...

  • Newbie
  • I tried to avail the promo of 9 pesos of three months of Premium for my sister from my debit card, but it turned out she has already availed of the free trial before, so she's not eligible for this p...
  • sebastiankreuz
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 282 Views
  • 1 replies
  • 0 likes

My Playlist and Shuffle Play

I am a subscriber with payments having been made. (not premium yet) and when I log in on either my android phone or pc the playlists available are filed in Windows Media Player and not catergorised. I was having issues with stuttering and followedthe...

  • Newbie
  • I am a subscriber with payments having been made. (not premium yet) and when I log in on either my android phone or pc the playlists available are filed in Windows Media Player and not catergori...
  • sebastiankreuz
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! problems logging on

Hi all, when try and log onto my account using ipad app, I get the message "you've already created an account with this e-mail address" (I know, I am trying to log into it!) - when try and log using the PC app, I get the message ""the username or pas...

  • Casual Listener
  • Hi all, when try and log onto my account using ipad app, I get the message "you've already created an account with this e-mail address" (I know, I am trying to log into it!) - when try and log u...
  • david_lewis_sa
  • Casual Listener
  • 1112 Views
  • 2 replies
  • 0 likes
  • Login
  • 1112 Views
  • 2 replies
  • 0 likes

Your premium payment failed - HELP

For about 3 or 4 months I´m receiving this message ''Your premium payment failed, please update your credit card information''.Every time I update with the same credit card, because I only have 1 and minutes later receive an e-mail telling that the p...

  • Newbie
  • For about 3 or 4 months I´m receiving this message ''Your premium payment failed, please update your credit card information''. Every time I update with the same credit card, because I only hav...
  • Pete
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Login failed

I got a new phone and can't log into the app. It gives me and error message saying I already have an account under that email. Well duh I know and I'm trying to log in and it won't let me. And I did make sure I was in the log in screen and not the su...

  • Casual Listener
  • I got a new phone and can't log into the app. It gives me and error message saying I already have an account under that email. Well duh I know and I'm trying to log in and it won't let me. And I did ...
  • Shenalee
  • Casual Listener
  • 327 Views
  • 3 replies
  • 0 likes
  • Login
  • 327 Views
  • 3 replies
  • 0 likes

Spotify premium issue

I paid for spotify premium and they didnt activate my account, I want my money back or my account to be premium. How can I doi that?

  • Casual Listener
  • I paid for spotify premium and they didnt activate my account, I want my money back or my account to be premium.   How can I doi that?
  • radarge
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 2 replies
  • 0 likes

Solved!! Overlapping payment

My last one month subscription is about to finish in a week so i decided to buy another immediately, what will happen?

  • Casual Listener
  • My last one month subscription is about to finish in a week so i decided to buy another immediately, what will happen?
  • Banana27393938
  • Casual Listener
  • 582 Views
  • 2 replies
  • 0 likes
  • Account
  • 582 Views
  • 2 replies
  • 0 likes

Solved!! Not unlimited

I had premium at one time. But the issue I had/have is that the numbers of music that I have is limited. I guess I went over my limit. I thought premium mentioned just that, unlimited music. I was wrong.

  • Regular
  • I had premium at one time. But the issue I had/have is that the numbers of music that I have is limited. I guess I went over my limit. I thought premium mentioned just that, unlimited music. I was wr...
  • Johnbecerra00
  • Regular
  • 406 Views
  • 4 replies
  • 0 likes
  • Unlimited
  • 406 Views
  • 4 replies
  • 0 likes

Can't vinculate my spotify account with my PS4 account

I downloaded the spotify app for ps4, but when I try to vinculate my spotify premium account to my PS4 account. I says that my spotify account is vinculated to another psn account and I have to close session in that other PSN account!! I create my sp...

  • Casual Listener
  • I downloaded the spotify app for ps4, but when I try to vinculate my spotify premium account to my PS4 account. I says that my spotify account is vinculated to another psn account and I have to close...
  • Dan_lanora
  • Casual Listener
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Trying to pay through PayPal

I'm trying to link this account with the 3 months of premium for .99c, but everytime I finish going through the process with PayPal and it says authorizing, the browser returns to the page asking which payment method I would like to use. I don't rece...

  • Casual Listener
  • I'm trying to link this account with the 3 months of premium for .99c, but everytime I finish going through the process with PayPal and it says authorizing, the browser returns to the page asking whi...
  • kbrooksc
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes

spotify family

hi, i have a problem! mi mom had been paying the sporify family and also they are charging another account, how can i change that!? so we can only pay the family thing

  • Newbie
  • hi, i have a problem! mi mom had been paying the sporify family and also they are charging another account, how can i change that!? so we can only pay the family thing 
  • kbrooksc
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Completely DONE with Spotify

Went aheand and CANCELLED my spotify subscription about a week ago, as nothing seems to work right with it anymore on iOS or mac or android.... but yet they tried to charge me just yesterday for another month worth of music. This is a complete pissan...

  • Visitor
  • Went aheand and CANCELLED my spotify subscription about a week ago, as nothing seems to work right with it anymore on iOS or mac or android....  but yet they tried to charge me just yesterday fo...
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes