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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9389 Views
  • 3 replies
  • 9 likes
  • Security
  • 9389 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485345 Views
  • 979 replies
  • 111 likes
  • Account
  • 485345 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211807 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211807 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121490 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121490 Views
  • 72 replies
  • 12 likes

Just subscribed not getting premium

I just upgraded to the free trial and i keep getting a message that premium can't be verified even though I got a confirmation email

  • Casual Listener
  • I just upgraded to the free trial and i keep getting a message that premium can't be verified even though I got a confirmation email
  • 137 Views
  • 0 replies
  • 0 likes
  • Free
  • 137 Views
  • 0 replies
  • 0 likes

I've actually had enough. My email linked to my account is wrong and I can't send the link to change

I've actually had enough. My email linked to my account is wrong and I can't send the link to change my passpword without changing my email which is so stupid! I've just renewed my subscription which I can't now access as I usually do it through Face...

  • Newbie
  • I've actually had enough. My email linked to my account is wrong and I can't send the link to change my passpword without changing my email which is so stupid! I've just renewed my subscription which...
  • kbrooksc
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

HELP

Got a 50% off discount from unidays.com but my account on spotify will not accept it or change my subscription so it is cheaper?

  • Newbie
  • Got a 50% off discount from unidays.com but my account on spotify will not accept it or change my subscription so it is cheaper?  
  • kbrooksc
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Payment

I received an email saying that payment couldn't be taken. I have received a new debit card since my last payment so followed the link expecting to be asked for my new card number. Instead I put in my mobile number, received a text code & when I ente...

  • Newbie
  • I received an email saying that payment couldn't be taken. I have received a new debit card since my last payment so followed the link expecting to be asked for my new card number. Instead I put in m...
  • kbrooksc
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Not paid but still have premium

I have had Spotify Premium for several months now and have not even put my card details on my account. I thought the premium gets automatically cancelled after the free trial especially if no card details have been updated. Any suggestions would help...

  • Newbie
  • I have had Spotify Premium for several months now and have not even put my card details on my account. I thought the premium gets automatically cancelled after the free trial especially if no card de...
  • 127 Views
  • 0 replies
  • 0 likes
  • Account
  • 127 Views
  • 0 replies
  • 0 likes

What will happen to my playlists if I cancel my Family Subscription so I can add more subaccounts?

When I first signed up for the Family plan, I selected only two accounts. I've read that I will need to cancel my family plan and resubscribe so I can sign up for additional subaccounts. My question is, what will happen to all of my playlists and sav...

  • Visitor
  • When I first signed up for the Family plan, I selected only two accounts. I've read that I will need to cancel my family plan and resubscribe so I can sign up for additional subaccounts. My question ...
  • 195 Views
  • 0 replies
  • 1 likes
  • Account
    Subscription
  • 195 Views
  • 0 replies
  • 1 likes

iPhone app won't recognise Premium Upgrade

I bought a Vodafone RED extra add on which means my Premium account should be paid for with €5 off my credit each month. However my account says My subscription is premium while my iPhone still says free. I have re-installed the app multiple times an...

  • Casual Listener
  • I bought a Vodafone RED extra add on which means my Premium account should be paid for with €5 off my credit each month. However my account says My subscription is premium while my iPhone still says ...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Premium Not Working

Hi, I have a spotify premium account. I think there may have been a delay with my payment this month, so I am back on spotify free but I have now been charged for the month of july but I can still only shuffle play. It says on my account that all pay...

  • Newbie
  • Hi, I have a spotify premium account. I think there may have been a delay with my payment this month, so I am back on spotify free but I have now been charged for the month of july but I can still on...
  • lob1
  • Casual Listener
  • 308 Views
  • 1 replies
  • 1 likes
  • Premium
  • 308 Views
  • 1 replies
  • 1 likes

Double payment without authorization

I renuew my subscription yesterday before 8:00 AM I got a message from my bank acount certifying the charge and today I got a second charge made once again before 8:00 AM. What is wrong with my account? Why I have this double charge in less than one ...

  • Newbie
  • I renuew my subscription yesterday before 8:00 AM I got a message from my bank acount certifying the charge and today I got a second charge made once again before 8:00 AM. What is wrong with my accou...
  • 191 Views
  • 0 replies
  • 0 likes
  • Premium
  • 191 Views
  • 0 replies
  • 0 likes

Student discount with UNidays

I've been approved on Unidays and click through to the link the company provides. It subsequently gives me the message: "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgr...

  • Casual Listener
  • I've been approved on Unidays and click through to the link the company provides.    It subsequently gives me the message: "It appears that you are not eligible for the discounted product...
  • red157
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium
  • 277 Views
  • 1 replies
  • 0 likes

Logged in somewhere else

I've logged into spotify on someone else's PlayStation by mistake and now I can't link my account back to myown PlayStation. Is there a way of remotely unlinking the account as I'm not sure who's PSN account it's now linked too

  • Newbie
  • I've logged into spotify on someone else's PlayStation by mistake and now I can't link my account back to myown PlayStation. Is there a way of remotely unlinking the account as I'm not sure who's PSN...
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
  • 151 Views
  • 0 replies
  • 0 likes

vodafone premium stopped working after contract renewal

I have just renewed my vodafone contract for another 12 months and opted for another 12 months spotify premium. I used the link that vodafone text to me and logged in with the facebook option and all seemed fine. I then tried to use spotify on my iph...

spotify.jpg
  • Newbie
  • I have just renewed my vodafone contract for another 12 months and opted for another 12 months spotify premium. I used the link that vodafone text to me and logged in with the facebook option and all...
  • 340 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 0 replies
  • 0 likes

Updating payment details

Trying to update my payment details but it says it doesn't support that action at this time. What can I do?

  • Newbie
  • Trying to update my payment details but it says it doesn't support that action at this time. What can I do?
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Spotify won't go online with my Wifi

Can anyone help, Spotify works fine with my work wifi but when i get home its stopped working and wont go online. Its something to do with my wifi but i dont know what. It used to work and i havent changed any settings

  • Newbie
  • Can anyone help, Spotify works fine with my work wifi but when i get home its stopped working and wont go online.   Its something to do with my wifi but i dont know what. It used to work and i...
  • 344 Views
  • 0 replies
  • 1 likes
  • Account
  • 344 Views
  • 0 replies
  • 1 likes

Account Taken Over By Someone Else

Hello. So. Interesting thing happened. About a fortnight before Spotify started complaining about my login details. I thought it was strange at first, but since the FB login worked just fine, I thought little of it. Today I got the message "update yo...

  • Newbie
  • Hello.   So. Interesting thing happened. About a fortnight before Spotify started complaining about my login details. I thought it was strange at first, but since the FB login worked just fine...
  • user-removed
  • Not applicable
  • 424 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 424 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi!My creditcard were charged by Spotify 26/6-2015 but i cant use my premium account? This is the third day with no music.....Please UPGRADE my Spotify account ASAP, I want to have what I've paid for today and please get back to me as soon as possibl...

  • Newbie
  • Hi! My creditcard were charged by Spotify 26/6-2015 but i cant use my premium account? This is the third day with no music..... Please UPGRADE my Spotify account ASAP, I want to have what I've pa...
  • user-removed
  • Not applicable
  • 557 Views
  • 1 replies
  • 0 likes
  • music
  • 557 Views
  • 1 replies
  • 0 likes

Billed 2X per Month for 16 Months - No Reply After Submitting 3 Contact Forms

Like the title of my tread states, I am being charged twice a month, sometimes on the same day sometimes on different days, for my spotify service and its been happening for the past 16, yes 16, months! I am very annoyed because of one; the difficult...

  • Casual Listener
  • Like the title of my tread states, I am being charged twice a month, sometimes on the same day sometimes on different days, for my spotify service and its been happening for the past 16, yes 16, mont...
  • user-removed
  • Not applicable
  • 368 Views
  • 4 replies
  • 0 likes
  • Premium
  • 368 Views
  • 4 replies
  • 0 likes

Spotify Movistar subscription cancelled

Hi,I have canceled my movistar spotify premium subscription. I checked with movistar that the suscription is cancelled.Then when I go to view the subscription in Spotify I see this message:Tu suscripción está vinculada a nuestro socio Movistar. Si ti...

  • Regular
  • Hi, I have canceled my movistar spotify premium subscription. I checked with movistar that the suscription is cancelled. Then when I go to view the subscription in Spotify I see this message: Tu s...
  • mamapapaesfriki
  • Regular
  • 358 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 358 Views
  • 2 replies
  • 0 likes

Spotify premium gone even though i'm still subscribed

I noticed this morning that my spotify premium was gone on my cellphone, so i logged in on my computer to check if it was gone there too, it was. At the top of the screen a blue bar says:"Your subscription with one of our partners have expired, so yo...

  • Newbie
  • I noticed this morning that my spotify premium was gone on my cellphone, so i logged in on my computer to check if it was gone there too, it was. At the top of the screen a blue bar says: "Your subs...
  • 239 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 239 Views
  • 0 replies
  • 0 likes

ffamily account

I am a premium member but for some reason (probably not money on my credit card ) my account was closed 1 week ago. When i wanted to go in and pay / upgrade to premium again i've probably ticjed off for Family. How do i remove my family account and g...

  • Casual Listener
  • I am a premium member but for some reason (probably not money on my credit card ) my account was closed 1 week ago. When i wanted to go in and pay / upgrade to premium again i've probably ticjed off ...
  • 167 Views
  • 0 replies
  • 0 likes
  • Premium
  • 167 Views
  • 0 replies
  • 0 likes