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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9367 Views
  • 3 replies
  • 9 likes
  • Security
  • 9367 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485123 Views
  • 979 replies
  • 111 likes
  • Account
  • 485123 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211776 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211776 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121455 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121455 Views
  • 72 replies
  • 12 likes

Can't cancel Spotify, they are stealing money from me every month.

Hi, I have repeatedly tried to cancel my Spotify Premium over the last 3 months, all to no success, and Spotify continues to take £9.99 from my Paypal account every month. When I attempt to cancel, there is either an error at the end of the cancellat...

  • Newbie
  • Hi,   I have repeatedly tried to cancel my Spotify Premium over the last 3 months, all to no success, and Spotify continues to take £9.99 from my Paypal account every month.    Whe...
  • mapuya19
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

Student account reactivation

I can't reset my student discount. What should/can I do?

  • Casual Listener
  • I can't reset my student discount. What should/can I do?
  • 212 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 0 replies
  • 0 likes

Student account reactivation

I can't reset my student discount. What should/can I do?

  • Casual Listener
  • I can't reset my student discount. What should/can I do?
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 143 Views
  • 0 replies
  • 0 likes

I've used a gift code but my account seems to still being Free

Buenas tardes, He recibido el siguiente código de un mes Premium en un concurso: 9hy3JxPzuJ Lo he canjeado y me ha aceptado dicho codigo, apareciendo en pantalla lo siguiente: http://gyazo.com/26f2a3c2ae29255dcf89b6dccd247107 No obstante, pese a habe...

  • Newbie
  • Buenas tardes, He recibido el siguiente código de un mes Premium en un concurso: 9hy3JxPzuJ Lo he canjeado y me ha aceptado dicho codigo, apareciendo en pantalla lo siguiente:  http://gyazo.co...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 140 Views
  • 0 replies
  • 0 likes

Email confirmation

Signed up for premium but have not received email confirmation

  • Newbie
  • Signed up for premium but have not received email confirmation
  • 175 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 0 replies
  • 0 likes

Logged out of my Account (not username/password related)

Hi I'm encountering some issues with my Spotify App (I'm on Android Nexus 6). Following advice from this site I logged out of my account as Spotify did not recognise I was online to fix the bug. Now I am permanantly logged out, just says 'logging in'...

  • Casual Listener
  • Hi I'm encountering some issues with my Spotify App (I'm on Android Nexus 6). Following advice from this site I logged out of my account as Spotify did not recognise I was online to fix the bug. Now ...
  • Merik
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 3 replies
  • 0 likes

Solved!! Spotify E-Card is not working

I bought a Spotify E-Card on the Spotify Website. My payment was accepted and I got an e-mail with the redeem link, but when I click on that link and try to activate the code it just sais that the code is not working. Shall I wait a few hours or what...

  • Regular
  • I bought a Spotify E-Card on the Spotify Website. My payment was accepted and I got an e-mail with the redeem link, but when I click on that link and try to activate the code it just sais that the co...
  • holm620
  • Newbie
  • 529 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 529 Views
  • 8 replies
  • 0 likes

Need Help!

Hello, i have an iPhone 6 and i am a Spotify Premium Student Member and i am unable to use my subscription. On my phone its telling me that i am an Free Subscription which i am not happy about as i am unable to use the features i am paying for. At th...

  • Visitor
  • Hello, i have an iPhone 6 and i am a Spotify Premium Student Member and i am unable to use my subscription. On my phone its telling me that i am an Free Subscription which i am not happy about as i a...
  • 115 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 115 Views
  • 0 replies
  • 0 likes

Not let me cancel my suscription!!!

Hi, Spotify doesn't let me cancel my subscription. I already go to Apple Music and need to cancel the auto-subscription from spotify, but @ accounts.spotify.com it only show me my subscriptions date and it doesn't allowed me to cancel like they say i...

  • Newbie
  • Hi, Spotify doesn't let me cancel my subscription. I already go to Apple Music and need to cancel the auto-subscription from spotify, but @ accounts.spotify.com it only show me my subs...
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 0 replies
  • 0 likes

Problem with subscrition

I've decided to get Premium Spotify, and today is my first day of trial period. Unfortunately there is that " we cannot change your status of subscrition right now."I haven't receive activation email yet. Is that main problem ? How can I activate it?

  • Newbie
  • I've decided to get Premium Spotify, and today is my first day of trial period.  Unfortunately there is that " we cannot change your status of subscrition right now." I haven't receive activat...
  • 201 Views
  • 0 replies
  • 0 likes
  • Premium
  • 201 Views
  • 0 replies
  • 0 likes

Phone not syncing

I uprgraded to spotify premium but it is not syncing with my phone. I redownloaded the app, logged out and back in, and closed out the app multiple times but nothing happened.

  • Newbie
  • I uprgraded to spotify premium but it is not syncing with my phone.  I redownloaded the app, logged out and back in, and closed out the app multiple times but nothing happened.
  • 155 Views
  • 0 replies
  • 0 likes
  • Premium
  • 155 Views
  • 0 replies
  • 0 likes

Subscription Issues

I subscribed to a premium free 30-day trial and recently learned about the auto-renewal function. According to Spotify, I can cancel the auto-renewal feature, but although I have tried, the system always lists itself as unavailable and that I'm unabl...

  • Newbie
  • I subscribed to a premium free 30-day trial and recently learned about the auto-renewal function. According to Spotify, I can cancel the auto-renewal feature, but although I have tried, the system al...
  • 153 Views
  • 0 replies
  • 0 likes
  • Premium
  • 153 Views
  • 0 replies
  • 0 likes

subscription cancelled but I was billed anyway

Hej Spotify support,I cancelled my premium subscription that includes my family members. However, I was billed after my cancelation.Can you please refund me as I am a free subscriber now.With regards,Jose

  • Newbie
  • Hej Spotify support, I cancelled my premium subscription that includes my family members. However, I was billed after my cancelation. Can you please refund me as I am a free subscriber now. With r...
  • 122 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 122 Views
  • 0 replies
  • 0 likes

Comprar premium

Buenas, hace dias he compre la oferta de 3 meses por 0'99€ de premium. Al comprarlo me daba error, y me cobraron pero aun no tengo premium.¿Que puedo hacer?

  • Casual Listener
  • Buenas, hace dias he compre la oferta de 3 meses por 0'99€ de premium. Al comprarlo me daba error, y me cobraron pero aun no tengo premium. ¿Que puedo hacer?
  • alvaroyagues
  • Casual Listener
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

trying to get spotify premium

So I signed up for premium for the $.99 for 3 month deal, however i got this:"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."So I read on ...

  • Newbie
  • So I signed up for premium for the $.99 for 3 month deal, however i got this: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer...
  • 186 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Problem Offer (3 months 0.99)

Hello! I have a problem with the Offer (3 months 0,99€). First of all I never paid any euro to upgrade my account.Today I choose this offer and Spotify discounted 0,99€ from my account bank and in My account appears a subscription of 9,99€ that renew...

  • Newbie
  • Hello!    I have a problem with the Offer (3 months 0,99€). First of all I never paid any euro to upgrade my account. Today I choose this offer and Spotify discounted 0,99€ from my accou...
  • Eisersita1
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Unidays half price for students error

I go through all the steps with unidays which lands me at the sportify pages and it just tells me i'm not eligible What should i do?

spotify error
  • Casual Listener
  • I go through all the steps with unidays which lands me at the sportify pages and it just tells me i'm not eligible   What should i do?
  • missetorres
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 366 Views
  • 2 replies
  • 0 likes

Downgrade from Premium to Free - Do I loose my 3 free month I received from friend?

Hello all, I just got a 3 month gift card from a friend for Premium.Now I want to cancel Spotify and downgrade to free. Do I loose the 3 free month when doing this or do they continue when I come back to premium in let's say a couple of months? Thank...

  • Newbie
  • Hello all,   I just got a 3 month gift card from a friend for Premium. Now I want to cancel Spotify and downgrade to free. Do I loose the 3 free month when doing this or do they continue when...
  • mapuya19
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 323 Views
  • 1 replies
  • 0 likes

It won't let me cancel my subscription

Hi I just recently subscribed to spotify premium and i decided i dont want it anymore. When i go under Subscription and payment it says "your subscription will automitically renew and you'll be charged 12.99" How can i stop this? fast!!! Thank you

  • Casual Listener
  • Hi I just recently subscribed to spotify premium and i decided i dont want it anymore. When i go under Subscription and payment it says "your subscription will automitically renew and you'll be charg...
  • Merik
  • Community Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • Premium
  • 446 Views
  • 3 replies
  • 0 likes

Gift cards' PIN-code unreadable and payment team not answer my emails

Hey, Two weeks ago I bought 1 month Spotify Gift card amoung of 10€. When I tried to scratch PIN code area so I can see the code, It was unreadable. I immediately contacted Spotify payment team and they found the code and asked some security informat...

  • Visitor
  • Hey,   Two weeks ago I bought 1 month Spotify Gift card amoung of 10€. When I tried to scratch PIN code area so I can see the code, It was unreadable.   I immediately contacted Spotify ...
  • Pricilla
  • Spotify
  • 370 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 370 Views
  • 2 replies
  • 0 likes