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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9363 Views
  • 3 replies
  • 9 likes
  • Security
  • 9363 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485071 Views
  • 979 replies
  • 111 likes
  • Account
  • 485071 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211769 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211769 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121450 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121450 Views
  • 72 replies
  • 12 likes

Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad day"

!!! SUCCESS : read below !!! I was on Premium and Spotify was charging my credit card (last charge in January 2015). Then in February I got an email saying I needed to update my payment information and I lost Premium. I ended up deleting the card and...

  • Music Fan
  • !!! SUCCESS : read below !!!   I was on Premium and Spotify was charging my credit card (last charge in January 2015).  Then in February I got an email saying I needed to update my paymen...
  • jannkemp
  • Casual Listener
  • 37242 Views
  • 56 replies
  • 38 likes
  • Premium
  • 37242 Views
  • 56 replies
  • 38 likes

Paying for Premium: Oops, seems your card or payment provider is having a bad day

**********************************************UPDATE********************************************** (I wanted to include the most recent info (from April 9th, 2015) so folks can easily find it on the first post - the original post is below) Update - I...

  • Music Fan
  • **********************************************UPDATE**********************************************   (I wanted to include the most recent info (from April 9th, 2015) so folks can easily find i...
  • Rorey
  • Spotify
  • 21871 Views
  • 82 replies
  • 13 likes
  • Account
    Premium
  • 21871 Views
  • 82 replies
  • 13 likes

Cannot upgrade to premium using Chase Sapphire Preferred Credit Card

When trying to use my Chase Sapphire Preferred card I receive the following error message: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.If I use any oth...

  • Regular
  • When trying to use my Chase Sapphire Preferred card I receive the following error message:   Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been char...
  • Rorey
  • Spotify
  • 3449 Views
  • 38 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 3449 Views
  • 38 replies
  • 5 likes

Solved!! Starred list disappeared

Hello everyone! I've been " starring " all my songs since 2009 i think, and i recently hit 1011 songs on my computer, but now in the end it didnt update on my phone so i added them twice thinking it was a glitch or something, BUT NOW!! It disappeared...

  • Casual Listener
  • Hello everyone!   I've been " starring " all my songs since 2009 i think, and i recently hit 1011 songs on my computer, but now in the end it didnt update on my phone so i added them twice thi...
  • MattSuda
  • Spotify Star
  • 843 Views
  • 5 replies
  • 0 likes
  • Account
  • 843 Views
  • 5 replies
  • 0 likes

Charged twice but won't show that I upgraded

I signed up with Spotify a few days and I decided that i wanted to pay for premium. I am college studnet but it says that im not elligable but It has charged me $4.99 twice already. It also says that I prepaid for two months but i dont have a subscri...

  • Newbie
  • I signed up with Spotify a few days and I decided that i wanted to pay for premium. I am college studnet but it says that im not elligable but It has charged me $4.99 twice already. It also says that...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I have problems with my suscription

I pay a suscripcion in a store 2 days ago then say, the suscripction will be active in 24 hours, then this Community Mailer (noreply-support@spotify.com) send me a email and it say "you have 1 new suscriptions" but in my count say spotify free and do...

  • Newbie
  • I pay a suscripcion in a store 2 days ago then say, the suscripction will be active in 24 hours, then this Community Mailer (noreply-support@spotify.com) send me a email and it say "you have 1 n...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 234 Views
  • 1 replies
  • 0 likes

My $10 card from Target is not redeeming

I am a US user and my $10 card from Target is not redeeming. Saying the card is invalid. Pretty sure it is on my receipt and activated. My card has all numbers no INC or any letters. Please help.

  • Casual Listener
  • I am a US user and my $10 card from Target is not redeeming. Saying the card is invalid. Pretty sure it is on my receipt and activated. My card has all numbers no INC or any letters. Please help.
  • MattSuda
  • Spotify Star
  • 225 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 225 Views
  • 3 replies
  • 0 likes

Solved!! Cant change my country

I changed mu country to US . But now i want to change it back to my original country (mexico) because here in mexico i bought a gift card , i catn redeem it because my account its from US but when i try to change the country the options appears in gr...

  • Regular
  • I changed mu country to US . But now i want to change it back to my original country (mexico) because here in mexico i bought a gift card , i catn redeem it because my account its from US but when i ...
  • jhetherton
  • Newbie
  • 491 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 491 Views
  • 4 replies
  • 0 likes

The Promotion for .99 didnt work

The promotion for 3 months for .99 was going on so I bought a gift card for 10 dollars, thinking that it would ask me to pay a dollar afterwards for my 4th month. But all $10 went toward 1 month! Please tell me that I can get 3 months for the price o...

  • Newbie
  • The promotion for 3 months for .99 was going on so I bought a gift card for 10 dollars, thinking that it would ask me to pay a dollar afterwards for my 4th month. But all $10 went toward 1 month! Ple...
  • LordRollin
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Separating My account from Facebook

How can I separate Spotify from my Facebook. I tried deleting the app from Facebook but my account says that my profile info has to be updated on my Facebook acct. Can I separate the two or do I have to delete and start over?

  • Newbie
  • How can I separate Spotify from my Facebook. I tried deleting the app from Facebook but my account says that my profile info has to be updated on my Facebook acct. Can I separate the two or do I have...
  • LordRollin
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium trial!

hi,I just accidently clicked on the option to try the spotify premium free trial, and I am worried that after this has ended (in 48 hours) that I will start to be charged as I am using an iphone and have payment details already in my phone, how can i...

  • Newbie
  • hi, I just accidently clicked on the option to try the spotify premium free trial, and I am worried that after this has ended (in 48 hours) that I will start to be charged as I am using an iphone an...
  • msreadbbv
  • Casual Listener
  • 551 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 551 Views
  • 6 replies
  • 0 likes

Why does Spotify keep sending my emails when I have told them three times to stop.

Even after I change notificatin settings I still recieve inwanted emails. There is no way to close yur account either.Is Spotify run by the government? Their help is useless. Dont they realize that some people tried their service, dont like it and ne...

  • Newbie
  • Even after I change notificatin settings I still recieve inwanted emails. There is no way to close yur account either. Is Spotify run by the government? Their help is useless. Dont they realize th...
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Offline mode

I am forced to turn my phone off to fly to work. So i set all my music to offline, it downloads at home on my wifi and i set spotify to offline mode before i get on the plane. When i reach work i turn my phone on. I log into spotify and am forced to ...

  • Casual Listener
  • I am forced to turn my phone off to fly to work. So i set all my music to offline, it downloads at home on my wifi and i set spotify to offline mode before i get on the plane. When i reach work i tur...
  • 12130063692
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Spotify problems

Hellospotify wasn't working in premium but I paid for it!! Please could you helpe me? Email me your answer please matveyevay@gmail.ru

  • Casual Listener
  • Hello spotify wasn't working in premium but I paid for it!! Please could you helpe me? Email me your answer please matveyevay@gmail.ru
  • Yanamatveyeva
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! I can't use my premium!!

Hi! i just subscribed to spotify premium via my visa card! on my profile it says that i have a premium subscription, but i don't!! I've restarted all my devices/ computers that have spotify on but nothing works!! i still have Spotify free!! please he...

  • Regular
  • Hi! i just subscribed to spotify premium via my visa card! on my profile it says that i have a premium subscription, but i don't!! I've restarted all my devices/ computers that have spotify on b...
  • Luiisaffda
  • Newbie
  • 1040 Views
  • 17 replies
  • 0 likes
  • 1040 Views
  • 17 replies
  • 0 likes

How to add 50% Student Discount (NUS) to my current Premium?

Please can someone advise me how I can add the 50% Student Discount (NUS) to my current Premium payments? Do I have to cancel and resubscribe? If so, will I loose my music? Many thanks in advance for your help.

  • Newbie
  • Please can someone advise me how I can add the 50% Student Discount (NUS) to my current Premium payments? Do I have to cancel and resubscribe? If so, will I loose my music? Many thanks in advance for...
  • LordRollin
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Papal account charged, but no giftcard or recipt!

I am having problems with my payment while trying to purchase a gift card. I get a error saying "Sorry, we couldn't proses your order", but the PayPal account has been charged. So the money has been transferred, but I'm still not getting a email of c...

  • Newbie
  • I am having problems with my payment while trying to purchase a gift card. I get a error saying "Sorry, we couldn't proses your order", but the PayPal account has been charged. So the money has been ...
  • 138 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 0 replies
  • 0 likes

Spotify Spam

Even though my notification settings are set to only send notification for payment related, I am getting 2-4 non-payment related emails. How can this be stopped? See attachments1) shows what my settings are2) shows an example spam email

  • Casual Listener
  • Even though my notification settings are set to only send notification for payment related, I am getting 2-4 non-payment related emails.  How can this be stopped?   See attachments 1) sh...
  • atomdari
  • Newbie
  • 1136 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1136 Views
  • 3 replies
  • 1 likes

Deleted Facebook account! Need help!

I deleted my facebook account, and I want to transfer my premium account and playlists to this account? How do I do that? Thank you!

  • Casual Listener
  • I deleted my facebook account, and I want to transfer my premium account and playlists to this account? How do I do that?    Thank you!
  • TheMadDragon
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
  • 237 Views
  • 2 replies
  • 0 likes