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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9318 Views
  • 3 replies
  • 9 likes
  • Security
  • 9318 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484639 Views
  • 979 replies
  • 111 likes
  • Account
  • 484639 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211621 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211621 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121315 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121315 Views
  • 72 replies
  • 12 likes

Password won't work

I just downloaded the spotify app for iPhone. It worked fine when I first signed up. But today when I tried to log in I got a message - login failed. I registered using my email address - not Facebook. I tried resetting my password and tried deleting...

  • Newbie
  • I just downloaded the spotify app for iPhone. It worked fine when I first signed up. But today when I tried to log in I got a message - login failed. I registered using my email address - not Faceboo...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 2 replies
  • 0 likes
  • Login
  • 219 Views
  • 2 replies
  • 0 likes

I payed for premium and it won't work

I've been using premium since December now and recently my visa card was lost so i got a new card and forgot to update my card details on Spotify.my premium was then stop and i just added my new card today. I've been charged for premium but still can...

  • Newbie
  • I've been using premium since December now and recently my visa card was lost so i got a new card and forgot to update my card details on Spotify.my premium was then stop and i just added my new card...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Changed to student charged $9.99 still

Hi there, I upgraded to premiumAnd five minutes later saw you have student prices and registered for that, but for this month it charged $9.99- can we adjust that please? I want the student pricing please! Thank you! Order 47346360060075.

  • Newbie
  • Hi there, I upgraded to premium And five minutes later saw you have student prices and registered for that, but for this month it charged $9.99- can we adjust that please? I want the student pricing...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Will I able to subscribe to Spotify Family?

I already using premium account and paid using cash not by credit card so i won't be charge every month. My subscription will lasts until October 9,2015. Suddenly my family member wants to have premium feature. Will I able to subscribe to spotify fam...

  • Casual Listener
  • I already using premium account and paid using cash not by credit card so i won't be charge every month. My subscription will lasts until October 9,2015. Suddenly my family member wants to have premi...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Switch Account from Facebook profile to email

Hello, I have deactivated my Facebook account and therefore would like my Spotify profile transfered over to my email. Is there someone who can assist me with this process? -Adam

  • Newbie
  • Hello,    I have deactivated my Facebook account and therefore would like my Spotify profile transfered over to my email. Is there someone who can assist me with this process?   -A...
  • MattSuda
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Just started 3-month trial, BUT....

When I look at my account, it says that my premium subscription will renew TOMORROW (I just started the 3-month trial TODAY) and I will be charged $9.99/month.What happened to my 3 months?????

  • Regular
  • When I look at my account, it says that my premium subscription will renew TOMORROW (I just started the 3-month trial TODAY) and I will be charged $9.99/month. What happened to my 3 months?????
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 197 Views
  • 1 replies
  • 0 likes

FACEBOOK

Please help me unlink my Facebook account!!!I dont want Facebook anymore. I don't want to lose all of my playlists. I cant figure out how to send a customer help form.

  • Newbie
  • Please help me unlink my Facebook account!!! I dont want Facebook anymore. I don't want to lose all of my playlists. I cant figure out how to send a customer help form.
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

Spotify in offline mode still uses data??!!

I'm a premium member using spotify on offline mode. I also have mobile data turned off to spotify, and offline mode is turned on. I can still play all tracks when the phone is in airplane mode, so I know that the tracks have been downloaded and are o...

  • Regular
  • I'm a premium member using spotify on offline mode. I also have mobile data turned off to spotify, and offline mode is turned on.   I can still play all tracks when the phone is in airplane mo...
  • Daskarzine
  • Regular
  • 284 Views
  • 2 replies
  • 0 likes
  • Premium
  • 284 Views
  • 2 replies
  • 0 likes

.99/Student Deals

If I sign up for the .99 trial, will I be able to apply the student discount in three months when the trial expires?

  • Newbie
  • If I sign up for the .99 trial, will I be able to apply the student discount in three months when the trial expires?
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

.99 deal problem

I signed up for the .99 deal and it charged my paypal .99, but when i went to my spotify page it said I would be charged 9.99 the same day (today) so I cancelled it, but then I got an email saying it will deactivate in 3 months like with the deal, an...

  • Newbie
  • I signed up for the .99 deal and it charged my paypal .99, but when i went to my spotify page it said I would be charged 9.99 the same day (today) so I cancelled it, but then I got an email saying it...
  • LordRollin
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Free Spotify to Smart TV Apps

Spotify should consider the Free subscription on smart tv apps. My iPad and computer both offer it. Do not want to sign up for premium.

  • Newbie
  • Spotify should consider the Free subscription on smart tv apps. My iPad and computer both offer it. Do not want to sign up for premium.
  • 176 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 176 Views
  • 0 replies
  • 0 likes

Wrong Facebook Profile Connected to Spotify Account

My mom's Facebook profile somehow got connected to my Spotify account. It wasn't that way before, it just changed. I can't figure out how to change it, even after reading through other postings reporting the same problem. Spotify, please help!

  • Casual Listener
  • My mom's Facebook profile somehow got connected to my Spotify account. It wasn't that way before, it just changed. I can't figure out how to change it, even after reading through other postings repor...
  • 205 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Subscription
  • 205 Views
  • 0 replies
  • 0 likes

HELP I need to cancel my premium spotify subscription

I assumed I would be paying for the student premium that's only 3.99 because I am a student but when It charged it to me it said it was 12.99!! Is there any way I can cancel this and get the 3.99 premium PLEASE

  • Newbie
  • I assumed I would be paying for the student premium that's only 3.99 because I am a student but when It charged it to me it said it was 12.99!! Is there any way I can cancel this and get the 3.99 pre...
  • DasPeter
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium
  • 319 Views
  • 1 replies
  • 0 likes

Cancel subscription broken, now want to delete my account

A friend of mine activated the free trial for Spotify when borrowing my phone yesterday. I've wasted an hour today trying to cancel it, the cancel button doesn't seem to exist anymore. The lack of direct customer support and the experience of being u...

  • Casual Listener
  • A friend of mine activated the free trial for Spotify when borrowing my phone yesterday. I've wasted an hour today trying to cancel it, the cancel button doesn't seem to exist anymore. The lack of di...
  • qhenkart
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 2 replies
  • 0 likes

Canceling Subscription... Not Working.

This is getting very aggravating. I have been trying to cancel my mobile premium subscription for almost a week now and cannot find a single answer. I am well aware that I should be able to just go into my subscription page(on my iPhone OR my compute...

  • Newbie
  • This is getting very aggravating. I have been trying to cancel my mobile premium subscription for almost a week now and cannot find a single answer. I am well aware that I should be able to just go i...
  • natblaser
  • Newbie
  • 314 Views
  • 2 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
  • 314 Views
  • 2 replies
  • 2 likes

Automatic Renewal nonetheless I cancelled subscription

Hello,the automatic renewal has charged an additional month wven if yesterday I have cancelled my subscription and received official email of subscription cancelled.want my modey back!

  • Newbie
  • Hello, the automatic renewal has charged an additional month wven if yesterday I have cancelled my subscription and received official email of subscription cancelled. want my modey back!
  • LordRollin
  • Community Legend
  • 168 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 2 replies
  • 0 likes

Can't change email address

I'm trying to update my email address but every time I do, it keeps coming up with sorry, wrong password. I've updated my password so it's definitely not the wrong one and my account isn't Linked to Facebook. This is starting to annoy me a little...!...

  • Newbie
  • I'm trying to update my email address but every time I do, it keeps coming up with sorry, wrong password. I've updated my password so it's definitely not the wrong one and my account isn't Linked to ...
  • LordRollin
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

Multiple charges through phone contract deal

I signed up for a premium Spotify account through my mobile phone contract with Vodafone. Basically I got the first 6 months free and then £9.99 thereafter. However, I logged onto my Vodafone account to see that I have been charged £9.99 four times f...

  • Newbie
  • I signed up for a premium Spotify account through my mobile phone contract with Vodafone. Basically I got the first 6 months free and then £9.99 thereafter. However, I logged onto my Vodafone account...
  • LordRollin
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

9.99 statt 5 Euro

Sehr geehrte Spotify Team, Seit dem letzten Monat nutze ich Spotify Premium für Studenten für 4.99 Euro. Die Bezahlung stelle ich per Rechnung/ Klarna ein und die erste Rechnung kam dann auch per Mail, welches ich auch bezahlte. Nun bin ich sozusagen...

  • Casual Listener
  • Sehr geehrte Spotify Team,   Seit dem letzten Monat nutze ich Spotify Premium für Studenten für 4.99 Euro. Die Bezahlung stelle ich per Rechnung/ Klarna ein und die erste Rechnung kam dann auc...
  • HerrRimedzö
  • Casual Listener
  • 918 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 918 Views
  • 2 replies
  • 0 likes

Change username

Hi. Can i Change my username? I wanna.

  • Visitor
  • Hi. Can i Change my username? I wanna.
  • LordRollin
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes