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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9300 Views
  • 3 replies
  • 9 likes
  • Security
  • 9300 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484467 Views
  • 979 replies
  • 111 likes
  • Account
  • 484467 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211595 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211595 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121275 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121275 Views
  • 72 replies
  • 12 likes

Solved!! Impossible to keep my unlimited subscription ?

Hello evertbody, I'm a Spotify Unlimited subscriber sinds a little bit more of two years. I went on vacation for three weeks in another country without internet connection and when I came back, I saw that I had a problem with my credit card. So I hav...

  • Visitor
  • Hello evertbody,   I'm a Spotify Unlimited subscriber sinds a little bit more of two years. I went on vacation for three weeks in another country without internet connection and when I came ...
  • user-removed
  • Not applicable
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Double Charges for 5 months

Hello, Could anybody from Spotify please follow up on case #01722593? I have been waiting for your call since yesterday..

  • Casual Listener
  • Hello, Could anybody from Spotify please follow up on case #01722593? I have been waiting for your call since yesterday..
  • ReneLedezma
  • Regular
  • 457 Views
  • 4 replies
  • 0 likes
  • 457 Views
  • 4 replies
  • 0 likes

SPOTIFY in outside USA

hello I am for a while outside us [1year] in Romania. I have us bank account and i would like to pay to be premium but i can't because in Romania is not availble yet. The question is, even i pay with a us bank account will not work ? thank you c

  • Casual Listener
  • hello       I am for a while outside us [1year] in Romania. I have us bank account and i would like to pay to be premium but i can't because in Romania is not availble yet. The...
  • Peter__
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

how do i cancell my preasent account andsubscription and start applying for new one?

how do i cancell my preasnet account and subscription and start a new one? please help i am handi caped

  • Casual Listener
  • how do i cancell my preasnet account and subscription and start a new one? please help i am handi caped
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Multiple Devices

Hi, I keep getting a message to say I have to many tracks offline, I only have my Iphone and my computer with access to my account, I recently changed my carrier on my phone and had to do a hard reset, I wondered if I have both my 'old phone' and my ...

  • Newbie
  • Hi,   I keep getting a message to say I have to many tracks offline, I only have my Iphone and my computer with access to my account, I recently changed my carrier on my phone and had to do ...
  • Peter__
  • Community Legend
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Solved!! I don't want Spotify to automatically bill me for Premium.

How do I turn off auto-pay for Spotify premium? If I can't turn it off then I'll cancel my subscription... but if I cancel my subscription, will I at least get the rest of the month I've already paid for? Or will it cancel it immediately? Thanks

  • Casual Listener
  • How do I turn off auto-pay for Spotify premium?   If I can't turn it off then I'll cancel my subscription... but if I cancel my subscription, will I at least get the rest of the month I've a...
  • cj1102
  • Casual Listener
  • 1924 Views
  • 2 replies
  • 0 likes
  • 1924 Views
  • 2 replies
  • 0 likes

Sprint Framily 6 mos Free error

I got sprint at the end of June and downloaded spotify basic. I was not aware of the free premium for 6months with my sprint account. I tried to activate the 6 mos free but the sprint website indicated I was already subscribed. However I only have ba...

  • Visitor
  • I got sprint at the end of June and downloaded spotify basic. I was not aware of the free premium for 6months with my sprint account. I tried to activate the 6 mos free but the sprint website indicat...
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Cannot change country.

I am unable to change my country from USA to Canada. My IP address is Canadian and my credit card is Canadian as well. I would love to have the Premium subscription of this service but cannot due to this. Is there any remedy?

  • Newbie
  • I am unable to change my country from USA to Canada. My IP address is Canadian and my credit card is Canadian as well. I would love to have the Premium subscription of this service but cannot due to ...
  • Peter__
  • Community Legend
  • 405 Views
  • 1 replies
  • 1 likes
  • 405 Views
  • 1 replies
  • 1 likes

30 Day Free Trail Help

My 48 hour trial on my mobile device is over but I still want the 30 day trial. I'm trying to enter in my credit card info into the thing but it doesn't seem to working. Is it because my trail ended or is it something else?

  • Newbie
  • My 48 hour trial on my mobile device is over but I still want the 30 day trial. I'm trying to enter in my credit card info into the thing but it doesn't seem to working. Is it because my trail ended ...
  • Peter__
  • Community Legend
  • 1323 Views
  • 3 replies
  • 0 likes
  • Help
  • 1323 Views
  • 3 replies
  • 0 likes

All my playlists are gone!

I opened spotify and for some reason, I needed to log in. Well, I log in with my account and the "getting started" window pops up. If I close it, spotify closes. After a few amount of retries I was able to log in succesfully, only to find out that my...

  • Newbie
  • I opened spotify and for some reason, I needed to log in. Well, I log in with my account and the "getting started" window pops up. If I close it, spotify closes. After a few amount of retries I was a...
  • Darglobe76
  • Newbie
  • 603 Views
  • 7 replies
  • 1 likes
  • Account
    Free
    Premium
  • 603 Views
  • 7 replies
  • 1 likes

Spotify Radio App

Alright, the past few moths I've been having a horrible time with Spotify radio. Long story short, I had to have my account deleted and I was told to create a new account from a Spotify support representative. Since the creation of my new account Spo...

  • Visitor
  • Alright, the past few moths I've been having a horrible time with Spotify radio.   Long story short, I had to have my account deleted and I was told to create a new account from a Spotify su...
  • user-removed
  • Not applicable
  • 601 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 601 Views
  • 9 replies
  • 0 likes

Solved!! Playlist missing

Hi, my playlist with well over 1000 songs got lost the other day!It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, because then the new list just appears empty. Please help!...

  • Music Fan
  • Hi, my playlist with well over 1000 songs got lost the other day! It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, becau...
  • lost_playlists
  • Casual Listener
  • 1798 Views
  • 43 replies
  • 0 likes
  • 1798 Views
  • 43 replies
  • 0 likes

Student Discount

Can't manage to switch my subscription rate to the student discount rate. I manually verified my college status, still isn't showing up.

  • Newbie
  • Can't manage to switch my subscription rate to the student discount rate. I manually verified my college status, still isn't showing up.
  • Peter__
  • Community Legend
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! My account got switched to another one need help!

Hi so I have had spotify for a long time now and I went to my parents house. Well my dad loged into his spotify account and when i went to go on the laptop i connected to my facebook through his account. So i made him a new account since his old one ...

  • Casual Listener
  • Hi so I have had spotify for a long time now and I went to my parents house. Well my dad loged into his spotify account and when i went to   go on the laptop i connected to my facebook ...
  • Peter__
  • Community Legend
  • 541 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 541 Views
  • 4 replies
  • 0 likes

What do you have to do to get ahold of somebody at spotify via phone?

So I started getting emails from spotify and I never ever signed up for an account or even have been on there website. Somebody by accident or purposely used my email address. So I went to the spotify page, changed the password through the 'Forgot Pa...

  • Newbie
  • So I started getting emails from spotify and I never ever signed up for an account or even have been on there website. Somebody by accident or purposely used my email address. So I went to the spotif...
  • Peter__
  • Community Legend
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Warning use prepaid instead of credit card or paypal or you will get double charge case 016557087

Spotify is such a great service, but when you are making "mistakes" and start double charging your customers it ruins all the experience. I have reported the double charge and still got screw this month. they have come up with all kinds of stories, s...

  • Regular
  • Spotify is such a great service, but when you are making "mistakes" and start double charging your customers it ruins all the experience. I have reported the double charge and still got screw this ...
  • Peter__
  • Community Legend
  • 893 Views
  • 2 replies
  • 0 likes
  • 893 Views
  • 2 replies
  • 0 likes

I cant change my country

I have problem with changeing my country from USA to Poland. This option is blocked in profile settings. I will be thankfoull for your help.

  • Newbie
  • I have problem with changeing my country from USA to Poland. This option is blocked in profile settings. I will be thankfoull for your help.
  • Peter__
  • Community Legend
  • 357 Views
  • 2 replies
  • 0 likes
  • Account
  • 357 Views
  • 2 replies
  • 0 likes

stop paying for spotify

I also have that problem that i have unsuscribe my account but i just see that i have paid for a new month. Coukd you please unsuscribe my account so i wont pay anymore? I have tried to do everything wo was written but i cant see it have been done..

B...

  • Newbie
  • I also have that problem that i have unsuscribe my account but i just see that i have paid for a new month. Coukd you please unsuscribe my account so i wont pay anymore? I have tried to do everything...
  • Peter__
  • Community Legend
  • 582 Views
  • 4 replies
  • 1 likes
  • Other
  • 582 Views
  • 4 replies
  • 1 likes

Student Discount

I am being charged 10.94 each month despite putting in that I go to Emory University. Does anyone know how to get the student discount for spotify premium? (I thought it was 4.99)/do you think they will refund the extra money being charged?

  • Newbie
  • I am being charged 10.94 each month despite putting in that I go to Emory University. Does anyone know how to get the student discount for spotify premium? (I thought it was 4.99)/do you think they w...
  • Peter__
  • Community Legend
  • 1220 Views
  • 9 replies
  • 0 likes
  • 1220 Views
  • 9 replies
  • 0 likes

Premium subscriber -- but can't connect abroad

Hi -- I have a Spotify Premium subscription. I'm currently in South Africa, and have been having continuous connection problems lately (as in, the over the past week -- prior to that things have worked without a glitch). Now most of the time the Spot...

  • Casual Listener
  • Hi --   I have a Spotify Premium subscription. I'm currently in South Africa, and have been having continuous connection problems lately (as in, the over the past week -- prior to that thing...
  • Peter__
  • Community Legend
  • 837 Views
  • 3 replies
  • 0 likes
  • 837 Views
  • 3 replies
  • 0 likes