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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9411 Views
  • 3 replies
  • 9 likes
  • Security
  • 9411 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485564 Views
  • 979 replies
  • 111 likes
  • Account
  • 485564 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211853 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211853 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121525 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121525 Views
  • 72 replies
  • 12 likes

Can I get rid of my Facebook account or transfer to new one?

I have a premium account that I made years ago with my Facebook but now I wish to deactivate my Facebook. So what I want to know is can I keep my account which I have been using for years and just get rid of my Facebook account from it or can I just ...

  • Newbie
  • I have a premium account that I made years ago with my Facebook but now I wish to deactivate my Facebook. So what I want to know is can I keep my account which I have been using for years and just ge...
  • Adam
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Playlist showing up incorrectly on Facebook

Hi everyone, When I copy/Paste the HTTP link for my Spotify Playlist into my Facebook wall....it posts but gives an incorrect list of how many songs are in the playlist. There are 40 songs but it only lists that there are 5.See attached image.... Any...

Spotify post.JPG
  • Visitor
  • Hi everyone,   When I copy/Paste the HTTP link for my Spotify Playlist into my Facebook wall....it posts but gives an incorrect list of how many songs are in the playlist.    ...
  • Peter__
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Ads on iPad

I signed up for unlimited under the assumption (as it read) that I wouldn't have any ads while streaming from my iPad. I've logged out and back in as well as uninstalling and reinstalling, but still get ads. It's not exactly the most relaxing experie...

  • Casual Listener
  • I signed up for unlimited under the assumption (as it read) that I wouldn't have any ads while streaming from my iPad. I've logged out and back in as well as uninstalling and reinstalling, but still ...
  • Peter__
  • Community Legend
  • 425 Views
  • 4 replies
  • 0 likes
  • 425 Views
  • 4 replies
  • 0 likes

Deleted facebook account, can't use email to log in

Hello! My boyfriend deleted his facebook account and consequently his old spotify account (or at least we think so). He tried to create a new account by signing up with his usual email but spotify said that there was already an account with that emai...

  • Casual Listener
  • Hello! My boyfriend deleted his facebook account and consequently his old spotify account (or at least we think so). He tried to create a new account by signing up with his usual email but spotify sa...
  • Peter__
  • Community Legend
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Spotify not working - Error 17

Hello I've purchased spotify around a month ago and now it stopped working. I cannot start spotify on my computer. The error code is 17 / spotify cannot start - Spotify kann nicht gestartet werden. And now spotify on my phone stops working as well. I...

  • Newbie
  • Hello I've purchased spotify around a month ago and now it stopped working. I cannot start spotify on my computer. The error code is 17 / spotify cannot start - Spotify kann nicht gestartet werden....
  • Peter__
  • Community Legend
  • 2771 Views
  • 3 replies
  • 1 likes
  • 2771 Views
  • 3 replies
  • 1 likes

Resetting password doesn't work!

<-> Hello, I am trying to reset my password through Spotify and the link to "forgot password" directs you to change your password but not reset. In order to change your password it asks you to confirm your current password, which I have forgotten. Ho...

  • Newbie
  • <-> Hello, I am trying to reset my password through Spotify and the link to "forgot password" directs you to change your password but not reset. In order to change your password it asks you...
  • Peter__
  • Community Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

My playlists and premium subscriber status got erased

I've been a paying subscriber for about 2.5 years. Today when I log in, it says I don't have my playlists, contacts, or premium subscriber status. I was charged $9.99 earier this month so I know my subscription is current. Can someone please check my...

  • Regular
  • I've been a paying subscriber for about 2.5 years. Today when I log in, it says I don't have my playlists, contacts, or premium subscriber status. I was charged $9.99 earier this month so I know my s...
  • gettys
  • Regular
  • 462 Views
  • 6 replies
  • 0 likes
  • 462 Views
  • 6 replies
  • 0 likes

Why have spotify taken £9.99 out my account

Why have spotify taken £9.99 out of my account when I don't have premium? How do I get this money back and make sure it doesn't happen again?

  • Newbie
  • Why have spotify taken £9.99 out of my account when I don't have premium? How do I get this money back and make sure it doesn't happen again?
  • Peter__
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 316 Views
  • 1 replies
  • 0 likes

Need help in resolving error code 410

I log into Spoitfy and cannot listen to my music because I get a message that says: "The username or password is incorrect. Please check that your user details are correct: log out and log into Spotify again (error code 410)." I have tried numerous t...

  • Newbie
  • I log into Spoitfy and cannot listen to my music because I get a message that says: "The username or password is incorrect. Please check that your user details are correct: log out and log into Spoti...
  • Peter__
  • Community Legend
  • 1548 Views
  • 3 replies
  • 0 likes
  • Free
  • 1548 Views
  • 3 replies
  • 0 likes

Drop my name from your billing Elwin D Purdy

I have tried to be dropped for several months and I keep getting billed. Why?

  • Casual Listener
  • I have tried to be dropped for several months and I keep getting billed. Why?
  • Peter__
  • Community Legend
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Redeeming a card

Everytime I enter my gift card code, the message "Oops! Something went wrong" pops up. This is very friustrating. I've read that this happened before, but there was no real solution that I could find. I contacted spotify through the contact form with...

  • Casual Listener
  • Everytime I enter my gift card code, the message "Oops! Something went wrong" pops up. This is very friustrating. I've read that this happened before, but there was no real solution that I could find...
  • Peter__
  • Community Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Spotify not recognising my premium membership

I've had spotify for the best part of 6 months, yesterday when I tried to download an album it said I needed to upgrade. After this happened all my music greyed out and I'm not able to listen to any! Help!

  • Regular
  • I've had spotify for the best part of 6 months, yesterday when I tried to download an album it said I needed to upgrade. After this happened all my music greyed out and I'm not able to listen to any!...
  • Peter__
  • Community Legend
  • 889 Views
  • 11 replies
  • 0 likes
  • Premium
  • 889 Views
  • 11 replies
  • 0 likes

cant log in

I'm trying to log in with facebook but it says I'm logging in from another country so login failed. can u fix it please?

  • Newbie
  • I'm trying to log in with facebook but it says I'm logging in from another country so login failed. can u fix it please?
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Paying for premium, but cannot hear music...

My Case Number: 01423040Since 4 days I cannot use spotify Since my iOS App says that I have to upgrade to premium to download songs or hear music offline. I pay for it since 2012 and didn't change a things, money was taken from my bank account on 30....

  • Casual Listener
  • My Case Number: 01423040 Since 4 days I cannot use spotify Since my iOS App says that I have to upgrade to premium to download songs or hear music offline. I pay for it since 2012 and didn't chang...
  • Richard
  • Community Legend
  • 525 Views
  • 7 replies
  • 0 likes
  • 525 Views
  • 7 replies
  • 0 likes

Moved countries and I can't update payment info

Hi, I've moved to Australia and now my premium account is locked. I've attempted to update my country/payment details on my "accounts" page under "manage your subscription" but it just tells me to go to my bank if I want to cancel my subscription. I ...

  • Newbie
  • Hi, I've moved to Australia and now my premium account is locked. I've attempted to update my country/payment details on my "accounts" page under "manage your subscription" but it just tells me to go...
  • Merik
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! force logout

Can you log my account out of all other devices please? I already changed the password but he never logs out so yeah.

  • Newbie
  • Can you log my account out of all other devices please? I already changed the password but he never logs out so yeah.
  • kbrooksc
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Security
  • 414 Views
  • 1 replies
  • 0 likes

Can't redeem code

I got a redeem code after referring a friend but am told that it doesn't work becuase it's for the wrong country. Both myself and my friend are accessing from the UK! Please help.

  • Newbie
  • I got a redeem code after referring a friend but am told that it doesn't work becuase it's for the wrong country. Both myself and my friend are accessing from the UK!   Please help.
  • Merik
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • Premium
  • 273 Views
  • 2 replies
  • 0 likes

Solved!! Premium has stopped working

My premium subscription has stopped working on my phone and my laptop. I haven't changed my bank details so I'm not sure what's happened. I have tried logging out and logging in on both devices.
Thanks

  • Casual Listener
  • My premium subscription has stopped working on my phone and my laptop. I haven't changed my bank details so I'm not sure what's happened. I have tried logging out and logging in on both devices. <...
  • Redddbop
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • Premium
  • 363 Views
  • 2 replies
  • 0 likes

artist missing on facebook activity

I listen to Arctic Monkeys every day and the information wouldn't show on my facebook "music" section. It does update because whenever I listen to a different artist it normally appears on my activity with the exact date and time, but for some reason...

  • Visitor
  • I listen to Arctic Monkeys every day and the information wouldn't show on my facebook "music" section. It does update because whenever I listen to a different artist it normally appears on my activit...
  • 216 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! delete tracks??

Hi, new to this, how do I delete tracks from my library??

  • Newbie
  • Hi, new to this, how do I delete tracks from my library??
  • Peter__
  • Community Legend
  • 1401 Views
  • 12 replies
  • 0 likes
  • 1401 Views
  • 12 replies
  • 0 likes