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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8954 Views
  • 1 replies
  • 9 likes
  • Security
  • 8954 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480613 Views
  • 979 replies
  • 111 likes
  • Account
  • 480613 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210543 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210543 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120672 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120672 Views
  • 72 replies
  • 12 likes

change from premium to free - premium is not available in my country (Germany)

Hey! Four days ago my spotify account changed from premium to free. First I thought it has something to do with the bank holidays (Easter) so the payment was not done on the 19th. On 22nd the payment was done but I still do not have my premium accoun...

  • Casual Listener
  • Hey! Four days ago my spotify account changed from premium to free. First I thought it has something to do with the bank holidays (Easter) so the payment was not done on the 19th. On 22nd the pay...
  • Peter__
  • Community Legend
  • 771 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 771 Views
  • 8 replies
  • 0 likes

Missing Playlist

Hi, I accidentally deleted my playlist "mix" a few minutes ago. Can you please restore it for me? Regards, Therese

  • Newbie
  • Hi,   I accidentally deleted my playlist "mix" a few minutes ago. Can you please restore it for me?   Regards, Therese 
  • Adam
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Ads in unlimited

Account says i do have unlimited, but still get Ads.

  • Casual Listener
  • Account says i do have unlimited, but still get Ads.
  • Adam
  • Roadie
  • 359 Views
  • 5 replies
  • 0 likes
  • Login
    Subscription
  • 359 Views
  • 5 replies
  • 0 likes

Paying for Premium, but not getting Premium services

Can someone from customer service please contact me? I'm paying for a Premium account but I'm not getting Premium services.

  • Newbie
  • Can someone from customer service please contact me? I'm paying for a Premium account but I'm not getting Premium services.
  • Merik
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Sign me out please

I left my account signed in on a friends iPod, now they're always on it. I want to use it when I want to and not have to fight for MY account. Thanks!

  • Newbie
  • I left my account signed in on a friends iPod, now they're always on it. I want to use it when I want to and not have to fight for MY account. Thanks!
  • kbrooksc
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Security
  • 356 Views
  • 1 replies
  • 0 likes

Delete Account

Hi, i wrote the Spotify Support several times to delete my Account. But the Account is also active. How long takes it?

  • Visitor
  • Hi,   i wrote the Spotify Support several times to delete my Account. But the Account is also active.   How long takes it?
  • Adam
  • Roadie
  • 308 Views
  • 5 replies
  • 0 likes
  • Account
  • 308 Views
  • 5 replies
  • 0 likes

Solved!! Lost Premium status that I'm paying for, and Facebook doesn't link

For some reason, my facebook account and spotify account 'disconnected' and so when I signed on to Spotify using my facebook, all of the playlists and my premium status was lost. Part of this was fixed when I spoke to Twitter account @SpotifyCares an...

  • Newbie
  • For some reason, my facebook account and spotify account 'disconnected' and so when I signed on to Spotify using my facebook, all of the playlists and my premium status was lost.  Part of this w...
  • Peter__
  • Community Legend
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Does the play queue behave differently between Free and Premium?

I'm using spotify for the first time. I'm running it on a macbook pro. I am trying to figure out how the queue works. I am using Spotify Free. Expected: - I find an album, I click the '...' icon, I choose queue, album gets added to the play queue (lo...

  • Newbie
  • I'm using spotify for the first time. I'm running it on a macbook pro. I am trying to figure out how the queue works. I am using Spotify Free.   Expected: - I find an album, I click the '....
  • Peter__
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 270 Views
  • 2 replies
  • 0 likes

Gitf card problem

Hello, I bought a gift card for my friend. The problem is that I bought it in Poland and he's living in UK and he can't use it. Can we do something with that? Because gift card is for 12 months. Best regards, Marcin

  • Casual Listener
  • Hello,   I bought a gift card for my friend. The problem is that I bought it in Poland and he's living in UK and he can't use it. Can we do something with that? Because gift card is for 12 m...
  • Peter__
  • Community Legend
  • 306 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 306 Views
  • 4 replies
  • 0 likes

Forced offline mode!!

HeyI have some serious problem with my Spotify.. On the main computer it just wont work. It goes in offline mode and is stuck there.. However it works just fine on my Android and if I log on from another computer/wifi connection. But same problem on ...

  • Casual Listener
  • Hey I have some serious problem with my Spotify.. On the main computer it just wont work. It goes in offline mode and is stuck there.. However it works just fine on my Android and if I log on from...
  • Peter__
  • Community Legend
  • 821 Views
  • 18 replies
  • 0 likes
  • 821 Views
  • 18 replies
  • 0 likes

Solved!! Please help - cant use app on samsung tv since vodafone upgrade

I hope someone can help as I am really missing spotify at home. I've been using it now for 4 months with no problems I got a new contract with vodafone which gave me free premium spofity. I ready had this but i've linked it to vodafone now. Since the...

  • Casual Listener
  • I hope someone can help as I am really missing spotify at home. I've been using it now for 4 months with no problems I got a new contract with vodafone which gave me free premium spofity. I ready h...
  • Peter__
  • Community Legend
  • 405 Views
  • 3 replies
  • 0 likes
  • Account
  • 405 Views
  • 3 replies
  • 0 likes

Change from Facebook login to an actual spotify account?

Hello...Im ussing spotify and becouse of my work i want to delete my facebook account but if i will do it , my spotify account will close too... I realy need you to change my spotify login details...My e-mail is @hotmail.com Thank you!

  • Newbie
  • Hello...Im ussing spotify and becouse of my work i want to delete my facebook account but if i will do it , my spotify account will close too... I realy need you to change my spotify login details....
  • Joe
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Login
  • 327 Views
  • 1 replies
  • 0 likes

My account was charged twice for one month of spotify.

Not sure what I should do, my account on the Spotify website reports that I was only charged once, but my bank account has been charged twice. Who should I contact to fix this.

  • Newbie
  • Not sure what I should do, my account on the Spotify website reports that I was only charged once, but my bank account has been charged twice.  Who should I contact to fix this.
  • Joe
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

I just got charged, even though I cancelled the subscription 2-3 weeks ago!

Hello, I just got charged 9.99€ after I had cancelled my subscription. Is there anyway to get my money back, considering I don't even use spotify anymore?

  • Newbie
  • Hello, I just got charged 9.99€ after I had cancelled my subscription. Is there anyway to get my money back, considering I don't even use spotify anymore?
  • Joe
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Premium Account nicht verfügbar

Hallo, mein Premuim Account macht leider Probleme. Ich bekomme unter Android Werbung eingeblendet, obwohl lt. Abrechung für April abgerechnet wurde. In der Accountübersicht wird folgendes angezeigt: Abonnementstatus Du hast ein Abonnement für . Das A...

  • Newbie
  • Hallo, mein Premuim Account macht leider Probleme. Ich bekomme unter Android Werbung eingeblendet, obwohl lt. Abrechung für April abgerechnet wurde. In der Accountübersicht wird folgendes angezeigt: ...
  • Robbie
  • Spotify Legend
  • 700 Views
  • 9 replies
  • 0 likes
  • Premium
  • 700 Views
  • 9 replies
  • 0 likes

I`ve got a new VISA card

Hi.When my bank renewed my kredittcard, Spotify could`nt get the monthly payment. When i got the message, I changed the paymentinformation imediatly. But now it says I don`t have a Premium membership. Will that change next month now when the account-...

  • Newbie
  • Hi. When my bank renewed my kredittcard, Spotify could`nt get the monthly payment. When i got the message, I changed the paymentinformation imediatly. But now it says I don`t have a Premium membersh...
  • Peter__
  • Community Legend
  • 578 Views
  • 6 replies
  • 0 likes
  • 578 Views
  • 6 replies
  • 0 likes

Solved!! How do I access Free Spotify on my Windows Phone?

I have a free account. I recently installed the Spotify app for Windows Phone 8 and was able to access my music and play it without problem. Today, I received an email saying that I have exhausted my 48-hour Premium account free trial and asking if I...

  • Casual Listener
  • I have a free account.  I recently installed the Spotify app for Windows Phone 8 and was able to access my music and play it without problem.  Today, I received an email saying that I ha...
  • Peter__
  • Community Legend
  • 3825 Views
  • 7 replies
  • 2 likes
  • 3825 Views
  • 7 replies
  • 2 likes

Spotify + Vodafone

Cari operatori, Avevo girato l'offerta Spotify Premium con Vodafone, nel primo mese ho lavorato tutto questo, il secondo mese non riesco a capire di più il motivo per cui io non lavoro ... Cosa posso fare ..... please help me, ho provato a contattare...

  • Casual Listener
  • Cari operatori, Avevo girato l'offerta Spotify Premium con Vodafone, nel primo mese ho lavorato tutto questo, il secondo mese non riesco a capire di più il motivo per cui io non lavoro ... Cosa p...
  • Greg
  • Roadie
  • 442 Views
  • 5 replies
  • 0 likes
  • Account
  • 442 Views
  • 5 replies
  • 0 likes

Student discount question..

Hi, I used to use spotify years ago and I want to take advantage of the unidays £4.99 a month offer, but when I try it says this isn't available at the moment and i'm not sure why? I tried doing the student upgrade months ago and it said the same thi...

  • Casual Listener
  • Hi, I used to use spotify years ago and I want to take advantage of the unidays £4.99 a month offer, but when I try it says this isn't available at the moment and i'm not sure why? I tried doing the ...
  • Peter__
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

HELP!!!! Why on earth can't I use my browse/artist/radio, etc as a Premium user?

It's been two days since my spotify has broken. While all my playlists are still avaliable, the rest of the application isn't totally functional. Whenever I wanna use browse/artist/radio it always pops out this: It says 'Invalid Dependencies, api (ve...

螢幕快照 2014-04-24 上午12.16.01.png
  • Casual Listener
  • It's been two days since my spotify has broken. While all my playlists are still avaliable, the rest of the application isn't totally functional.    Whenever I wanna use browse/artist...
  • lothario19
  • Casual Listener
  • 852 Views
  • 3 replies
  • 0 likes
  • Premium
  • 852 Views
  • 3 replies
  • 0 likes