Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
Wednesday
ribezaz
Spotify Star
9319 Views
3 replies
9 likes
Security

9319 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a month ago
g2_gdlm
Casual Listener
484682 Views
979 replies
111 likes
Account

484682 Views
979 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1211629 Views
119 replies
117 likes
Account

1211629 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
121323 Views
72 replies
12 likes
Account
Login
Premium

121323 Views
72 replies
12 likes

Being charged for account I have no access to

I drunkly created an account on my phone and put my card in there.... Now I don't remember the username or email I use. I was already charged for another month of service. How can I locate my account?

imAdash
Newbie
I drunkly created an account on my phone and put my card in there.... Now I don't remember the username or email I use. I was already charged for another month of service. How ...
2014-01-26 11:34:52 PM
2014-01-26 12:02:27 AM
Christoffer
Community Legend
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Trying to buy premium using the /student page but getting an error

Hi there, I'm trying to upgrade my spotify account to premium using my NUS card however which I entered correctly and that worked. However it keeps asking me to confirm my facebook account. When I try to confirm my facebook account it just redirects ...

prentice
Newbie
Hi there, I'm trying to upgrade my spotify account to premium using my NUS card however which I entered correctly and that worked. However it keeps asking me to confirm my facebook account...
2014-01-26 10:56:00 PM
2014-01-26 11:02:15 PM
Peter__
Community Legend
259 Views
1 replies
0 likes
Account
Premium
Subscription

259 Views
1 replies
0 likes

frustrating....

hello, 24-01-2014 i bought giftcard online on my iphone, afther 3 hours of trouble to log in spotify on my mobile i put in the code and it i had the ONLY option to choose unlimted.................. i thought oke? maybe it i click next i can get premi...

Tom1993
Casual Listener
hello, 24-01-2014 i bought giftcard online on my iphone, afther 3 hours of trouble to log in spotify on my mobile i put in the code and it i had the ONLY option to choose unlimted............
2014-01-26 3:24:03 PM
2014-01-26 4:44:20 PM
Joe
Community Legend
277 Views
3 replies
0 likes
Account
Premium
Subscription
Unlimited

277 Views
3 replies
0 likes

Some radio stations are not working

Hi, When I use Spotify Radio, radio stations based on some artists work others do not work. When I try to select the non working radio stations I get this message: "Sorry this radio station cannot be started. Please try with something else". Does any...

Esben
Music Fan
Hi, When I use Spotify Radio, radio stations based on some artists work others do not work. When I try to select the non working radio stations I get this message: "Sorry this radio s...
2014-01-18 6:29:55 PM
2014-01-26 2:41:26 PM
Esben
Music Fan
264 Views
2 replies
0 likes
Other

264 Views
2 replies
0 likes

compartir con amigos

Hola soy nuevo en la comunidad y me gustaría saber como puedo compartir musica con mis amigos sin tener una cuenta de faceboock. Muchas gracias de antemano y VIVA LA MÚSICA.

maxindiana65
Newbie
Hola soy nuevo en la comunidad y me gustaría saber como puedo compartir musica con mis amigos sin tener una cuenta de faceboock. Muchas gracias de antemano y VIVA LA MÚSICA.
2014-01-26 12:44:55 PM
2014-01-26 1:23:19 PM
Peter__
Community Legend
386 Views
1 replies
0 likes
Other

386 Views
1 replies
0 likes

Change user name

i created a User Name when testing spotify; i now want to move to a premium Account, at the same time Creating a New User Name and without Losing My playlists... is it possible?

kilstefra
Casual Listener
i created a User Name when testing spotify; i now want to move to a premium Account, at the same time Creating a New User Name and without Losing My playlists... is it possible?
2014-01-12 5:13:21 PM
2014-01-26 1:11:56 PM
kilstefra
Casual Listener
359 Views
3 replies
0 likes

359 Views
3 replies
0 likes

signed up with facebook and i want to deleted the facebook

i want to keep spotify account i signed up with using facebook and now i want to delete my facebook

user-removed
Visitor
i want to keep spotify account i signed up with using facebook and now i want to delete my facebook
2014-01-26 8:58:18 AM
2014-01-26 12:17:05 PM
Peter__
Community Legend
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Need people off my spotify

I have lets two friends use my spotify on their phone and I want one of them kicked off can you pleAse help!

Bpm4
Casual Listener
I have lets two friends use my spotify on their phone and I want one of them kicked off can you pleAse help!
2014-01-26 7:08:31 AM
2014-01-26 12:12:35 PM
Peter__
Community Legend
252 Views
2 replies
0 likes

252 Views
2 replies
0 likes

Not sure where to put this, but the CONTACT FORM is almost impossible to find. Link provided below.

I'm not sure if this is a bug or not, but it's almost impossible to find the contact form for contacting support when you have an issue that isn't answered by the help documents and needs to be discussed directly with support (eg closing a facebook-a...

snipergirl
Newbie
I'm not sure if this is a bug or not, but it's almost impossible to find the contact form for contacting support when you have an issue that isn't answered by the help documents and needs to be discu...
2014-01-26 4:11:32 AM
950 Views
0 replies
4 likes
Account
Login
Other
Subscription

950 Views
0 replies
4 likes

Help: redeem 6 month vs Premium.

Hello, I just reactivated my Spotify 5 mns ago. It didn't display the Premium option on the page, I could only "select" where it said 6 months. I need to switch to the premium account. Anyone?

Olidups
Casual Listener
Hello, I just reactivated my Spotify 5 mns ago. It didn't display the Premium option on the page, I could only "select" where it said 6 months. I need to switch to...
2014-01-25 11:29:28 PM
2014-01-26 3:07:04 AM
Peter__
Community Legend
291 Views
1 replies
0 likes
Account

291 Views
1 replies
0 likes

Problemas de pagos

No se si tengo 2 cuantas por que ase como un mes me robaron mi telefono y me lo remplazaron y tube que bajar de Nuevo mi app de spotify y ahora el 11/29/13 se cobra rob 2 veces que ago para saber si en 2 cuantas esta mi número de tarjeta

Lu3g
Casual Listener
No se si tengo 2 cuantas por que ase como un mes me robaron mi telefono y me lo remplazaron y tube que bajar de Nuevo mi app de spotify y ahora el 11/29/13 se cobra rob 2 veces que ago para saber si...
2013-12-13 2:45:35 PM
2014-01-26 3:06:11 AM
Peter__
Community Legend
373 Views
4 replies
0 likes

373 Views
4 replies
0 likes

[premium] Can't listen to newly released album (Nine Inch Nails - Hesitation Mark)

Hi, i've got premium subscription. Few days ago Nine Inch Nails released new album. I'm unable to play (stream or download for offline listening) any of their song. After hitting `Play' song-progress bar doesn't show position indicator or length of t...

szszszsz
Casual Listener
Hi, i've got premium subscription. Few days ago Nine Inch Nails released new album. I'm unable to play (stream or download for offline listening) any of their song. After hitting `Play' so...
2013-09-02 2:07:49 PM
2014-01-26 3:00:20 AM
Peter__
Community Legend
792 Views
7 replies
0 likes

792 Views
7 replies
0 likes

Need account assistance.

Hello. can anyone on the Spotify team change my plan from 6 months to Premium? I just redeemed a card # 6039534100205756373. It basically gave me one choice. I was going for the Premium option which I've been using. Thank you.

Olidups
Casual Listener
Hello. can anyone on the Spotify team change my plan from 6 months to Premium? I just redeemed a card # 6039534100205756373. It basically gave me one choice. I was going for the Premium option whic...
2014-01-25 11:50:02 PM
2014-01-25 12:16:46 AM
Josh
Community Legend
280 Views
1 replies
0 likes
Account
Subscription

280 Views
1 replies
0 likes

FANTASTIC CUSTOMER SERVICE

i just have to comment on the awesome customer service from Spotify over the last couple of days-I`ve recently deactivated my old FB account and wanted to transfer my spotify account and playlists over to my new FB account - after being advised that ...

richieb10
Newbie
i just have to comment on the awesome customer service from Spotify over the last couple of days-I`ve recently deactivated my old FB account and wanted to transfer my spotify account and playlists ov...
2014-01-25 8:55:55 PM
2014-01-25 9:30:37 PM
Peter__
Community Legend
233 Views
1 replies
1 likes
Premium

233 Views
1 replies
1 likes

Solved!! issues logging in on spotify desktop

HI I am a premium user and I have started getting the username and/or password is incorrect on my desktop spotify. I have checked and checked again and my password and username are ok. can someone help with the problem as its been going on a week and...

martinmc2008
Casual Listener
HI I am a premium user and I have started getting the username and/or password is incorrect on my desktop spotify. I have checked and checked again and my password and username are ok. can someone he...
2014-01-25 4:57:43 AM
2014-01-25 7:52:39 PM
dinomight
Spotify Star
475 Views
4 replies
0 likes
Account
Login
Other

475 Views
4 replies
0 likes

Solved!! Lost playlists after disconnecting from Facebook

Hello, I've read many posts about the same issue that I have, here on the forum but in most of the cases the answer is to contact the Spotify Support via email/form. First of all I try at least to explain my issue. I wanted to create a new account a ...

PaoloOrange
Casual Listener
Hello, I've read many posts about the same issue that I have, here on the forum but in most of the cases the answer is to contact the Spotify Support via email/form. First of all I...
2014-01-25 2:39:02 PM
2014-01-25 7:02:12 PM
PaoloOrange
Casual Listener
709 Views
2 replies
0 likes
Account
Free

709 Views
2 replies
0 likes

All of the sudden, account access gone, as well as playlists = FRUSTRATED!

Paying customer for about a year, premium access, good times and music ... Just this week, we were unable to log in to our account (mobiles, iPad, etc.). Mind you, our checking account was billed our monthly payment of $9.99 on 1/14/2014. After re-es...

user-removed
Visitor
Paying customer for about a year, premium access, good times and music ... Just this week, we were unable to log in to our account (mobiles, iPad, etc.). Mind you, our checking account was billed our...
2014-01-25 4:28:15 PM
2014-01-25 5:58:42 PM
Peter__
Community Legend
457 Views
4 replies
0 likes
Premium

457 Views
4 replies
0 likes

Issue with Spotify gift pass

Hi there, I purchased a 6 month Premium pass for my brother as a Christmas present. He is currently based in Hong Kong, and when he tried to use the pass it wouldn't work, he presumes because of his location. I feel a bit stupid for not having checke...

Shrimp91
Casual Listener
Hi there, I purchased a 6 month Premium pass for my brother as a Christmas present. He is currently based in Hong Kong, and when he tried to use the pass it wouldn't work, he pr...
2014-01-25 4:51:26 PM
2014-01-25 5:58:14 PM
Peter__
Community Legend
306 Views
2 replies
0 likes

306 Views
2 replies
0 likes

Solved!! spotify doesnt let me log in due to "wrong country"

I started using spotify when i was in the states, then i moved to mexico & i couldn't use it here because it wouldn't allow me. Now, i downloaded it to my phone & it doesn't even let me log in using facebook because it says i'm in a different country...

palettoo
Newbie
I started using spotify when i was in the states, then i moved to mexico & i couldn't use it here because it wouldn't allow me. Now, i downloaded it to my phone & it doesn't even let me log i...
2014-01-25 5:46:12 PM
2014-01-25 5:53:22 PM
Peter__
Community Legend
571 Views
1 replies
0 likes

571 Views
1 replies
0 likes

Facebook and Spotify: User attachment

Hi, I use Spotify via Facebook and I'm not able to log in with my user anymore. I logged in as always with my Facebook email, and all my songs/playlist/starred/everything were not there anymore. Later I've realized that my user number has changed. Wh...

Maurix
Casual Listener
Hi, I use Spotify via Facebook and I'm not able to log in with my user anymore. I logged in as always with my Facebook email, and all my songs/playlist/starred/everything were not th...
2014-01-25 3:02:25 PM
2014-01-25 5:11:05 PM
Maurix
Casual Listener
489 Views
3 replies
0 likes
Account
Login
Other

489 Views
3 replies
0 likes

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