Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9955 Views
  • 3 replies
  • 9 likes
  • Security
  • 9955 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497004 Views
  • 982 replies
  • 112 likes
  • Account
  • 497004 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214171 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214171 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122784 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122784 Views
  • 72 replies
  • 12 likes

Seems this took a while (ERROR)

Dear Spotify,I'm having problems resetting my password for my account. I am able to receive the email for password reset.But, when I open the link. It brings me to a page with the following error.Seems this took a whileYou have been logged out for se...

  • Casual Listener
  • Dear Spotify, I'm having problems resetting my password for my account. I am able to receive the email for password reset. But, when I open the link. It brings me to a page with the following error...
  • meahtenoha
  • Spotify
  • 395 Views
  • 6 replies
  • 0 likes
  • 395 Views
  • 6 replies
  • 0 likes

Signing in with Facebook creating a new account

I have 2 spotify accounts. One with the username 'limebowler' which was created during the beta, and another with the username '1117677298', a Facebook account. When I recently ran out of minutes on the Facebook account, I signed in with my old 'lime...

  • Casual Listener
  • I have 2 spotify accounts. One with the username 'limebowler' which was created during the beta, and another with the username '1117677298', a Facebook account.   When I recently ran out of mi...
  • limebowler
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

asks to update to premium account even though i have one

spotify wants me to update to premium even though i have (according to spotifys own page) an active premium account?? ive lost the the ability to start new radiostations, wich is the feature that i use all the time

  • Newbie
  • spotify wants me to update to premium even though i have (according to spotifys own page) an active premium account?? ive lost the the ability to start new radiostations, wich is the feature that i u...
  • meahtenoha
  • Spotify
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Huge disappointment

I have been a spotify premium user for 1 year now, and not to long ago my premium subscription was finished.While I had spotify premium I had no problems launching spotify in the country that I'm now currently living in (Singapore)I moved from Norway...

  • Newbie
  • I have been a spotify premium user for 1 year now, and not to long ago my premium subscription was finished. While I had spotify premium I had no problems launching spotify in the country that I'm n...
  • e-einherjar
  • Newbie
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Playlist disappeared!?

So I just logged in about an hour ago and spotify had told me that i had exceeded my 10 hour limit for the month and I knew i hadn't done, so in an attempt to solve this problem, I logged out and when I logged back in, my playlist was missing! there ...

  • Casual Listener
  • So I just logged in about an hour ago and spotify had told me that i had exceeded my 10 hour limit for the month and I knew i hadn't done, so in an attempt to solve this problem, I logged out and whe...
  • Peter__
  • Community Legend
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Please help! Desperate! Mods, please!

I have duplicate accounts under the email *******.****.**** . Can someone help me go back to my original account with all my followers and playlists? I keep logging into the newer account, and it has no playlists from the one I originally created.

  • Regular
  • I have duplicate accounts under the email *******.****.**** . Can someone help me go back to my original account with all my followers and playlists? I keep logging into the newer account, and i...
  • Sam
  • Spotify
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

30 day free trial not activating

I downloaded Spotify on my Samsung phone and started the Premium 48 hour trial yesterday, but when I try to upgrade it to the 30 day free trial it just redirects me back to my Account page and still says it'll bill me the $9.99 tomorrow, 4/20, to ren...

  • Casual Listener
  • I downloaded Spotify on my Samsung phone and started the Premium 48 hour trial yesterday, but when I try to upgrade it to the 30 day free trial it just redirects me back to my Account page and still ...
  • Sam
  • Spotify
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Can't Load Facebook Friends

Hi, I've downloaded Spotify on both a Mac and a PC, and in both instances the app is unable to load my Facebook friends, (it just keeps "loading" without any success). I log-in through Facebook which appears to have worked ok since I can see my profi...

  • Newbie
  • Hi,   I've downloaded Spotify on both a Mac and a PC, and in both instances the app is unable to load my Facebook friends, (it just keeps "loading" without any success).  I log-in through...
  • Peter__
  • Community Legend
  • 1314 Views
  • 4 replies
  • 0 likes
  • 1314 Views
  • 4 replies
  • 0 likes

48-Hour Free Trial - How to add 30-day free trial?

I signed up for the 48-hour free trial of premium, all running great. I received an e-mail from Spotify thanking me for my 48-hour trial (same day I signed up) and offered an additional 30-day trial on top of the 48-hour trial. When I click the link,...

  • Newbie
  • I signed up for the 48-hour free trial of premium, all running great. I received an e-mail from Spotify thanking me for my 48-hour trial (same day I signed up) and offered an additional 30-day trial ...
  • Peter__
  • Community Legend
  • 680 Views
  • 2 replies
  • 0 likes
  • 680 Views
  • 2 replies
  • 0 likes

1-Customer Service? 2-Where's free Android radio?

1. Is there any company customer service? Absurd if there isn't.2. On 7/31/2012 Spotify's website posted an announcement of free Android Spotify radio (https://www.spotify.com/us/blog/archives/2012/07/31/radio_comes_to_android/ ). Where is it? My And...

  • Newbie
  • 1. Is there any company customer service? Absurd if there isn't. 2. On 7/31/2012 Spotify's website posted an announcement of free Android Spotify radio (https://www.spotify.com/us/blog/archives/2012...
  • Taylor
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Can't log in!

Yesterday I logged into my Spotify from my friends iPad, today when I tried logging in ALL of my music was gone and my username is changed! I first created my Spotify through Facebook, from what I have read I could have possibly joined my account wit...

  • Regular
  • Yesterday I logged into my Spotify from my friends iPad, today when I tried logging in ALL of my music was gone and my username is changed! I first created my Spotify through Facebook, from what I ha...
  • cohendevante1
  • Regular
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Wrong username

Somebody has been using my spotify. The usernames has been changed by the person and a lot of friends that I don't know has been added. I just changed my password but how can I change back to the name that I use to log in? And how do I delete the fri...

  • Casual Listener
  • Somebody has been using my spotify. The usernames has been changed by the person and a lot of friends that I don't know has been added. I just changed my password but how can I change back to the nam...
  • cohendevante1
  • Regular
  • 2254 Views
  • 10 replies
  • 0 likes
  • 2254 Views
  • 10 replies
  • 0 likes

Solved!! Upgraded to Premium - iPhone 4 still claims I am not Premium user - why?

So annoying - I can't stream unless I'm a Premium user. I'm premium on the dektop application but even after reinstalling Spotify on the iPhone 4S it still claims I'm not a Premium user. Help anyone?

  • Regular
  • So annoying - I can't stream unless I'm a Premium user. I'm premium on the dektop application but even after reinstalling Spotify on the iPhone 4S it still claims I'm not a Premium user.   Hel...
  • Peter__
  • Community Legend
  • 2392 Views
  • 31 replies
  • 0 likes
  • 2392 Views
  • 31 replies
  • 0 likes

Solved!! Invalid Dependencies Problems

Hello, So I have been using Spotify for quite awhile now. I can't recall exactly when I registered, but it has been a good while is what I do know, and up until little over a month ago I hadn't any problems with it. Lately though I seem to be getting...

  • Regular
  • Hello,   So I have been using Spotify for quite awhile now. I can't recall exactly when I registered, but it has been a good while is what I do know, and up until little over a month ago I hadn...
  • Tabs
  • Regular
  • 1315 Views
  • 4 replies
  • 0 likes
  • 1315 Views
  • 4 replies
  • 0 likes

Hacked?

Someone has got access to my account and has changed my email and password so I can't reset my password. I sent a contact form but have had no response maybe as they are sending the response to the new email... Any Ideas?

  • Casual Listener
  • Someone has got access to my account and has changed my email and password so I can't reset my password. I sent a contact form but have had no response maybe as they are sending the response to the n...
  • Sam
  • Spotify
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Someone else is using my account

I know someone else is using my account, how can I get them off my account? Like log me out of all of the devices my account is active?

  • Casual Listener
  • I know someone else is using my account, how can I get them off my account? Like log me out of all of the devices my account is active?
  • Taylor
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

PLAYLIST

can someone please help me I accidently unlinked my facebook so I have lost all of my playlist and It took MONTHS to create themhow can I link my facebook and get them back?

  • Casual Listener
  • can someone please help me   I accidently unlinked my facebook so I have lost all of my playlist and It took MONTHS to create them how can I link my facebook and get them back?
  • Sam
  • Spotify
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Can't change my country

Hello, I've recently moved to Mexico and have been trying to change my country profile in spotify from Germany to Mexico, but even though I am logged in under my log in details, it tells me my account is already in use and therefore won't save my inf...

  • Casual Listener
  • Hello,    I've recently moved to Mexico and have been trying to change my country profile in spotify from Germany to Mexico, but even though I am logged in under my log in details, it tel...
  • Sam
  • Spotify
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

HELP REPEATEDLY CHARGED TWICE! CAUSING OVERDRAFTS

I have been a Spotify user since last November. I have been being charged TWICE MONTH NOW SINCE JANUARY. It is causing overdrafts at my bank and my bank said if I filed a claim I probably be blocked as a user for Spotify. I actually had to cancel my ...

  • Casual Listener
  • I have been a Spotify user since last November. I have been being charged TWICE MONTH NOW SINCE JANUARY. It is causing overdrafts at my bank and my bank said if I filed a claim I ...
  • Sam
  • Spotify
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes