Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8810 Views
  • 1 replies
  • 9 likes
  • Security
  • 8810 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478853 Views
  • 979 replies
  • 111 likes
  • Account
  • 478853 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210069 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210069 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120243 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120243 Views
  • 72 replies
  • 12 likes

Solved!! What happened with my spotify premium?

I cannot use my premium account.. Help!

  • Casual Listener
  • I cannot use my premium account.. Help!
  • Peter__
  • Community Legend
  • 6730 Views
  • 16 replies
  • 0 likes
  • 6730 Views
  • 16 replies
  • 0 likes

Account help

I get into my account and can use it, but problemms is that my son has used it in my name / facebook for several years, but now he's got his own account and I will now continue to use my account.But the account is in some way been connected to my son...

  • Casual Listener
  • I get into my account and can use it, but problemms is that my son has used it in my name / facebook for several years, but now he's got his own account and I will now continue to use my account. Bu...
  • vidcin
  • Casual Listener
  • 370 Views
  • 6 replies
  • 0 likes
  • 370 Views
  • 6 replies
  • 0 likes

Premium not working, disabled

I pay for Premium automatically every month. This weekend I tried to use Spotify on my phone and was told that I am not a premium member and will only give me access to the radio. That's not the service I'm paying for? How do I get spotify to fix thi...

  • Newbie
  • I pay for Premium automatically every month. This weekend I tried to use Spotify on my phone and was told that I am not a premium member and will only give me access to the radio. That's not the serv...
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Gift-Voucher while ongoing Premium by monthly VISA-payment

I'm a premium subscriber through monthly automatic payment with VISA. Recently I got a gift voucher for 3 months of Premium. How does this work.? I just use the voucher and the automated withdrawal will be put on hold for 3 month OR am I supposed to ...

  • Newbie
  • I'm a premium subscriber through monthly automatic payment with VISA. Recently I got a gift voucher for 3 months of Premium. How does this work.? I just use the voucher and the automated withdrawal...
  • sdb253
  • Casual Listener
  • 440 Views
  • 5 replies
  • 0 likes
  • 440 Views
  • 5 replies
  • 0 likes

Cancelled my old Facebook account and lost access to Spotify

Hello Community, I cancelled my old facebook account and lost my subscription access. And now I am geeting mails about subscription cancellations. Help,Alastor

  • Visitor
  • Hello Community,   I cancelled my old facebook account and lost my subscription access. And now I am geeting mails about subscription cancellations.   Help, Alastor
  • Liam
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

I need help removing a device

I logged into my spotify account on another device and I like that one device to be deleted.

  • Newbie
  • I logged into my spotify account on another device and I like that one device to be deleted.
  • Liam
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! NUS Premium Subscription Error

Hello, Had an issue whilst trying to re-subscribe to my premium account with NUS discount. As I went to the validation page I then got this error message: This feature is currently unavailable. Please try again later. Any reasons why this might be ha...

  • Casual Listener
  • Hello,   Had an issue whilst trying to re-subscribe to my premium account with NUS discount. As I went to the validation page I then got this error message:   This feature is currently ...
  • Liam
  • Community Legend
  • 445 Views
  • 6 replies
  • 1 likes
  • 445 Views
  • 6 replies
  • 1 likes

Solved!! Can you change your name?

Can you change your Spotify name? Or only the name on this forum? And how do you get an avatar?

  • Regular
  • Can you change your Spotify name? Or only the name on this forum?   And how do you get an avatar?
  • Liam
  • Community Legend
  • 822 Views
  • 3 replies
  • 0 likes
  • 822 Views
  • 3 replies
  • 0 likes

Solved!! Changed payment type, lost Premium & Double Charged!

I wanted to change my payment type from Paypal to my credit card. So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I needed to add a payment type. Instead, they removed my Prem...

  • Visitor
  • I wanted to change my payment type from Paypal to my credit card.  So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I ne...
  • user-removed
  • Not applicable
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Purchasing individual tracks

Hi, I have purchased tracks before, but I can no longer see how to do it again, anyone know how please???

  • Newbie
  • Hi, I have purchased tracks before, but I can no longer see how to do it again, anyone know how please???
  • Liam
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Free month trial is no longer free

I just signed up for Spotify Premium and was going to try it for the first month free and then decide if I want to pay the $9.99 a month. I changed my payment intervals, just thinking that if I did decide to keep it, the $9.99 each month option would...

  • Newbie
  • I just signed up for Spotify Premium and was going to try it for the first month free and then decide if I want to pay the $9.99 a month.  I changed my payment intervals, just thinking that if I...
  • Liam
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Old Account

Okkay so, I used to use Spotify back when you could only use Facebook to sign up in America, and I have stopped using Facebook completely, which means I deleted the Facebok account perminantly. Now that I can sign up without Facebook, I can't use my ...

  • Casual Listener
  • Okkay so, I used to use Spotify back when you could only use Facebook to sign up in America, and I have stopped using Facebook completely, which means I deleted the Facebok account perminantly. Now t...
  • TishonHeart7
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

payment problems?

Why does my spotify account say 'spotify has been unable to withdraw funds from your account, to ensure that your spotify premium subscription does not expire please add funds to your bank account', when I clearly can see that spotify has taken money...

  • Newbie
  • Why does my spotify account say 'spotify has been unable to withdraw funds from your account, to ensure that your spotify premium subscription does not expire please add funds to your bank account', ...
  • Peter__
  • Community Legend
  • 999 Views
  • 13 replies
  • 0 likes
  • 999 Views
  • 13 replies
  • 0 likes

How do I upgrade from Unlimited to Premium

Just purchased Unilimited, however i realize I need premium.What is the best way to upgrade?

  • Newbie
  • Just purchased Unilimited, however i realize I need premium. What is the best way to upgrade?
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Trying to sign up for free trial

Hi, I've been trying to sign up for the free trial but anytime it brings me to the card details or paypal details page, it doesn't load.Is there something wrong with the system?

  • Newbie
  • Hi,  I've been trying to sign up for the free trial but anytime it brings me to the card details or paypal details page, it doesn't load. Is there something wrong with the system?   &nb...
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Deleted my playlist

Hellu. I managed to delete one of my playlists, which, unfortunately for me, has files scattered all around my Computer. While it's entirely possible to recreate it, it's time demanding, so I wondered whether there was an easier, faster solution to t...

  • Casual Listener
  • Hellu.  I managed to delete one of my playlists, which, unfortunately for me, has files scattered all around my Computer. While it's entirely possible to recreate it, it's time demanding, so I ...
  • Petrolium
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Change payment

I had lost my card and had to cancel it. I got a new one and I know for a fact because I can look at my bank statement and see that there is money in there. It still says declined. I even tried a different credit card. Help?

  • Newbie
  • I had lost my card and had to cancel it. I got a new one and I know for a fact because I can look at my bank statement and see that there is money in there. It still says declined...
  • Peter__
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Please Help Me!!!!!!

Can you guys help me delete my previous account? I want to use another account but my facebook is already link with my previous account.The account that I want to delete:Username: 121005585Email address: bhs706881@yahoo.com Can you please help me? Sp...

  • Visitor
  • Can you guys help me delete my previous account? I want to use another account but my facebook is already link with my previous account. The account that I want to delete: Username: 121005585 Emai...
  • Peter__
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Ive just subscribed and thank you Spotify

Hi, after having waited quite some time Spotify would be available in my country and also because last.fm radio wouldn't be available anymore in my country I decided it was time to subscribe. Not only to get rid of the annoying advertisements but mai...

  • Casual Listener
  • Hi, after having waited quite some time Spotify would be available in my country and also because last.fm radio wouldn't be available anymore in my country I decided it was time to subscribe. Not onl...
  • EarlPurple
  • Roadie
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

login download

cant download or login to premium on my wndows7 desktop.henry

  • Newbie
  • cant download or login to premium on my wndows7 desktop. henry
  • Taylor
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes