Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9374 Views
  • 3 replies
  • 9 likes
  • Security
  • 9374 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485241 Views
  • 979 replies
  • 111 likes
  • Account
  • 485241 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211785 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211785 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121469 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121469 Views
  • 72 replies
  • 12 likes

Superuser Contribution Gift Card dosent work

HiI.ve bought a gidt cardand the code dosent workthe seler is shure the code is okWhere should i Write to get help?PlanFamilyCountry POLAND Device

  • Visitor
  • Hi I.ve bought a gidt card and the code dosent work the seler is shure the code is ok Where should i Write to get help? Plan Family Country POLAND   Device       &n...
  • Petya
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • Account
  • 362 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change country on Premium account

Plan: PremiumCountry: want to switch countries My Question or Issue I am from Country A but studied in Country B. Until now, I had a Student Premium account that I have canceled since I will graduate at the end of the month. However, when I try to ch...

  • Casual Listener
  • Plan: Premium Country: want to switch countries     My Question or Issue   I am from Country A but studied in Country B. Until now, I had a Student Premium account that ...
  • Petya
  • Community Legend
  • 2282 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2282 Views
  • 3 replies
  • 0 likes

Recently Played Artists hasn't updated for weeks

PlanFreeCountryUnited StatesDeviceMac/PC/iPhoneOperating System My Question or IssueMy Recently Played Artists list hasn't updated in weeks on all my devices. Not a huge issue but annoying. I mean, who wants Gino Vannelli in their perpetual RPA's?I'v...

  • Visitor
  • Plan Free Country United States Device Mac/PC/iPhone Operating System   My Question or Issue My Recently Played Artists list hasn't updated in weeks on all my devices.  Not a huge ...
  • Emilia_8
  • Community Legend
  • 556 Views
  • 1 replies
  • 2 likes
  • Free
  • 556 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cant remember my email and password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title states i can't remember my email and password to my spotify account. Obviously i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the ...
  • Petya
  • Community Legend
  • 1109 Views
  • 2 replies
  • 1 likes
  • Account
  • 1109 Views
  • 2 replies
  • 1 likes

Error in invité family

hi, i juist invites my husband to spotify premium familiy.since hé didn’t search how to install spotify, we typed my username and password instemde of making a new free account.trying to follow the invite link we get the message ‘ you cannot be added...

  • Visitor
  • hi, i juist invites my husband to spotify premium familiy. since hé didn’t search how to install spotify, we typed my username and password instemde of making a new free account. trying to follow t...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium
  • 319 Views
  • 1 replies
  • 0 likes

Being ignored by customer service

Spotify customer service is terrible. I have been locked out of my premium account for several days now. I got an email saying to wait while they conduct an investigation 5 days ago. @SpotifyCares on Twitter told me 2 days ago that the accounts team ...

  • Casual Listener
  • Spotify customer service is terrible. I have been locked out of my premium account for several days now. I got an email saying to wait while they conduct an investigation 5 days ago. @SpotifyCares on...
  • Billy-J
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Account
  • 614 Views
  • 1 replies
  • 0 likes

Solved!! My account was hacked and I want an update

My Question or IssueCase #16725670. I reported my premium account hacked on 12/31 and can not get any kind of response from Spotify. It's been 3 days, I don't even want the account back just the money spent on premium.

  • Casual Listener
  •   My Question or Issue Case #16725670. I reported my premium account hacked on 12/31 and can not get any kind of response from Spotify. It's been 3 days, I don't even want the account back jus...
  • Billy-J
  • Spotify Star
  • 816 Views
  • 3 replies
  • 0 likes
  • Account
  • 816 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random songs play at random time

PlanPremiumCountryUKDeviceiPad, Samsung Galaxy Edge 5, DesktopOperating SystemiPADOS, Android, Desktop My Question or IssueI'm pretty sure my account is compromised at this point in time, whilst i wasn't at home 133 plays on my account were made to a...

  • Visitor
  •   Plan Premium Country UK Device iPad, Samsung Galaxy Edge 5, Desktop Operating System iPADOS, Android, Desktop   My Question or Issue I'm pretty sure my account is compromised a...
  • Mario
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
  • 514 Views
  • 1 replies
  • 0 likes

Created my account while I was in vacation...

here what I did: I created an account and took a family plan while I was in vacation in France... But I live in Belgium. The problem is that now my credit card is associated to France and I can't change it, and I can't add members to the Familly as t...

  • Visitor
  • here what I did: I created an account and took a family plan while I was in vacation in France... But I live in Belgium. The problem is that now my credit card is associated to France and I can't cha...
  • Emilia_8
  • Community Legend
  • 561 Views
  • 3 replies
  • 0 likes
  • Account
  • 561 Views
  • 3 replies
  • 0 likes

Can I merge accounts?

PlanFree/Premium - BOTH!!! That's the problem CountryUSADeviceiPhone XOperating SystemiOS 10 My Question or IssueI have a free plan and a premium plan. Here's what happened - I had the free plan and received a gift card for a year of premium. I thoug...

  • Visitor
  • Plan Free/Premium - BOTH!!!  That's the problem  Country USA Device iPhone X Operating System iOS 10   My Question or Issue I have a free plan and a premium plan.  Here'...
  • Luan
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
  • 485 Views
  • 1 replies
  • 0 likes

Profile Name has been changed to something weir

PlanPremiumCountrySwitzerlandDevice(Google Pixel 3a)Operating System(Android 10) My Question or IssueUser profile name has been changed to something cryptic (see screenshot). Please help.Thank you!

  • Casual Listener
  • Plan Premium Country Switzerland Device (Google Pixel 3a) Operating System (Android 10)   My Question or Issue User profile name has been changed to something cryptic (see screenshot)....
  • Emilia_8
  • Community Legend
  • 766 Views
  • 5 replies
  • 0 likes
  • Account
  • 766 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Account Name

Is there a way to display my Facebook name rather than my display name? 

  • Regular
  • Is there a way to display my Facebook name rather than my display name?  
  • Peter
  • Spotify Legend
  • 1850 Views
  • 9 replies
  • 0 likes
  • Account
  • 1850 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution [Scrobbler] Scrobbles not showing in last fm

Plan: FamiliyPremiumCountry: NetherlandsDevice: Problem device: Mac 2014 Hello All, Since today my played songs in spotify can no longer be scrobbled to last.fm. I have disconnected everything (scrobblers in last.fm) and restarted and reconnected spo...

  • Casual Listener
  • Plan: Familiy Premium Country: Netherlands Device: Problem device: Mac 2014   Hello All,   Since today my played songs in spotify can no longer be scrobbled to last.fm. I have discon...
  • Peter
  • Spotify Legend
  • 1538 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1538 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Artist list disappeared

PlanPremiumCountryGermanyDeviceMacbook Pro 2012 + Android My Question or IssueHello everyone. Suddenly my artist List got deleted except 2 Artists. I encounter the issue on my phone, my macbook as well as in the web player so it is definitely connect...

  • Casual Listener
  •   Plan Premium Country Germany Device Macbook Pro 2012 + Android   My Question or Issue Hello everyone. Suddenly my artist List got deleted except 2 Artists. I encounter the issue ...
  • Peter
  • Spotify Legend
  • 16025 Views
  • 13 replies
  • 1 likes
  • Account
    Premium
  • 16025 Views
  • 13 replies
  • 1 likes

Log in to account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy mom and I use the family premium account and she’s the account manager. She was logged out ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My mom a...
  • Emilia_8
  • Community Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 655 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing Countries after Family Account Subscription

PlanPremium FamilyCountryUS and CanadaDeviceSamsung S8, DesktopOperating SystemAndriod, Windows 10 My Question or IssueMy Wife and I are trying to get set up on my Family Premium account. I am from the US originally and moved to Canada when we got ma...

  • Regular
  • Plan Premium Family Country US and Canada Device Samsung S8, Desktop Operating System Andriod, Windows 10   My Question or Issue My Wife and I are trying to get set up on my Family Pre...
  • Darth_Bane
  • Regular
  • 3001 Views
  • 4 replies
  • 1 likes
  • Account
  • 3001 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify doesn't recognise my username or email - CANT LOG IN

Hopefully someone can help. My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn.When I enter this to try to reset new password no email is sent through to the registered account. I also enter in my registered email to reset m...

  • Casual Listener
  • Hopefully someone can help.   My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn. When I enter this to try to reset new password no email is sent through to the...
  • Petya
  • Community Legend
  • 1554 Views
  • 3 replies
  • 0 likes
  • Login
  • 1554 Views
  • 3 replies
  • 0 likes

Premium Family - Address confirmation

Plan Premium FamilyCountry GermanyDevice Samsung Galaxy 9 , Windows PCOperating System Android 9, Windows 10 My Question or IssueSince a couple of weeks I try to add an account for my younger son. Every time I try, Spotify asks me to enter our addres...

  • Visitor
  • Plan Premium Family Country Germany Device Samsung Galaxy 9 , Windows PC Operating System Android 9, Windows 10   My Question or Issue Since a couple of weeks I try to add a...
  • Billy-J
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • Premium
  • 503 Views
  • 1 replies
  • 0 likes

Want to sign up to Duo account, already using Vodafone link

Plan: Single premium account through VodafonePremiumCountry: Ireland Device(iPhone Xr, Macbook Pro Early 2015)Operating System(iOS 13, MacOS 10.15.1 ) My Question or Issue Hi there, I am currently using Spotify and paying through Vodafone, in Ireland...

  • Visitor
  • Plan: Single premium account through Vodafone Premium Country: Ireland   Device (iPhone Xr, Macbook Pro Early 2015) Operating System (iOS 13, MacOS 10.15.1 )   My Question or Issue...
  • Emilia_8
  • Community Legend
  • 1593 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1593 Views
  • 1 replies
  • 0 likes