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[MillyMoll]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My mom and I use the family premium account and she’s the account manager. She was logged out of Spotify on her phone and none of our usual passwords are working. We tried to reset the password but aren’t receiving an email to any of our accounts. Any suggestions? 

[Emilia_8]

Hi @MillyMoll, 

Thank you for reaching out here in the Community!

I'm sorry to hear that. 

Please, follow the steps provided in this Support article. 

If that doesn't help, I'd recommend checking step 2. here. 

I hope it helps!