Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9049 Views
  • 1 replies
  • 9 likes
  • Security
  • 9049 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482281 Views
  • 979 replies
  • 111 likes
  • Account
  • 482281 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210942 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210942 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120944 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120944 Views
  • 72 replies
  • 12 likes

AGAIN ..I CAN NOT GET THE TECH DEPT TO READ MY EMAILS

THIS CSR HAS SENT ME OVER FOUR EMAILS SAYING MY ACCOUNT HAS BEEN TRANSFERRED OVER TO A BOGUS PROFILE ... SHE ALSO SAY MY PLAYLISTS HAVE BEEN MOVED OVER ..THEY HAVE NOT ... MY PREMIUM STATUS HAS NOT BEEN TRANSFERED OVER EITHER ..AS SHE ALSO SAY HAS BE...

  • Visitor
  • THIS CSR HAS SENT ME OVER FOUR EMAILS SAYING MY ACCOUNT HAS BEEN TRANSFERRED OVER TO A BOGUS PROFILE ...   SHE ALSO SAY MY PLAYLISTS HAVE BEEN MOVED OVER ..THEY HAVE NOT ...   MY PR...
  • Liam
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Still subscribed for the free trial?

Hi,Someone else is trying to refill my premium, but it seems it won't work. They've got oxygen spotify id number and my email address, but apparently there's a problem because I've used the free trial before. It expired weeks ago, but if I understand...

  • Newbie
  • Hi, Someone else is trying to refill my premium, but it seems it won't work. They've got oxygen spotify id number and my email address, but apparently there's a problem because I've used the free ...
  • Peter__
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription, Getting Charged on another card?

I was using Spotify Premium linked to my facebook account at one point. I was paying for this with my credit card. I cancelled it recently but have been getting charged with my debit card. I'm not sure if I'm somehow paying for two accounts or what. ...

  • Visitor
  • I was using Spotify Premium linked to my facebook account at one point. I was paying for this with my credit card. I cancelled it recently but have been getting charged with my debit card. I'm not su...
  • Peter__
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

I barely made my spotify and it wont let me listen to my new music?

i went on my new spotify and i clicked shuffle and it said that you can only listen to free music on premium spotify. And i have 48 hours left on my trial ? i dont understand. I tried logging out and logging back in. And it wont work. i need help ple...

  • Newbie
  • i went on my new spotify and i clicked shuffle and it said that you can only listen to free music on premium spotify. And i have 48 hours left on my trial ? i dont understand. I tried logging out and...
  • Peter__
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

cant play playlists...

cant plAy my playlist says i need to update n when i trym to update it sayS i already have an account which i do... how do i get my playlists to work on my phone?q

  • Newbie
  • cant plAy my playlist says i need to update n when i trym to update it sayS i already have an account which i do... how do i get my playlists to work on my phone?q
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Cancelled subscription last month and still being charged this month

I had the premium spotify but didnt care much for it. Cancelled subscription last month and im still being charged this month. Any help please?

  • Newbie
  • I had the premium spotify but didnt care much for it. Cancelled subscription last month and im still being charged this month. Any help please?
  • Liam
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Is there a way that Spotfy can disable "Editing tracks"

is there a way that spotify can stop tracks that i have saved on my computer when i drag them into spotify it changes the artist name or song . ex. S.O.S Band to The S.O.S. Band. the correct artist name is S.O.S. Band.

  • Music Fan
  • is there a way that spotify can stop tracks that i have saved on my computer when i drag them into spotify it changes the artist name or song . ex. S.O.S Band to The S.O.S. Band. the correct artist n...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

i put money on the wrong facebook account!

please help me, i'm about to lose my mind trying to figure out how to switch my money over to a different account!

  • Newbie
  • please help me, i'm about to lose my mind trying to figure out how to switch my money over to a different account! 
  • Peter__
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Re: I dont know what to do with my e-card purchase

Hello, can anyone tell me what I do next after buying an e-card for Spotify Premium 30 days today. I already have a spotify app on from a free two day trial but when I go into this it simplys says I need to upgrade to Premium. I received a receipt ac...

  • Newbie
  • Hello,   can anyone tell me what I do next after buying an e-card for Spotify Premium 30 days today. I already have a spotify app on from a free two day trial but when I go into this it simp...
  • Peter__
  • Community Legend
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Help in buying a premium account

Hi, i´m from Portugal, and the service is new here :). So... I Creat a new acount, and it´s on free, but i want to buy premium, but i can´t, because i don´t have an Credit card, so... I´m less than 18, but the problem is that my dad don´t trust in In...

  • Newbie
  • Hi, i´m from Portugal, and the service is new here :). So... I Creat a new acount, and it´s on free, but i want to buy premium, but i can´t, because i don´t have an Credit card, so... I´m less than 1...
  • Liam
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Finalización periodo de prueba PREMIUM

He recibido un correo diciéndome que se aproxima la fecha de finalización del periodo de prueba de 30 días. También se me dice que debo pagar si no cancelo mi suscrpción en PREMIUM 30 días gratis. No entiendo por qué me dicen esto si hace días que ca...

  • Newbie
  • He recibido un correo diciéndome que se aproxima la fecha de finalización del periodo de prueba de 30 días. También se me dice que debo pagar si no cancelo mi suscrpción en PREMIUM 30 ...
  • 237 Views
  • 0 replies
  • 1 likes
  • 237 Views
  • 0 replies
  • 1 likes

help please

i am trying to sign up for premium with my credit card ......everytime i try to sign up there is an error with my payment? i know for a fact my card works i use it everyday so what gives?

  • Casual Listener
  • i am trying to sign up for premium with my credit card ......everytime i try to sign up there is an error with my payment? i know for a fact my card works i use it everyday so what gives?
  • Sam
  • Spotify
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

can't start free trial

I've Been TryiNG To Pay through BokuButTheyHaveNotTextedMeThePinYet... Anyone Else Have ThisProblem?

  • Newbie
  • I've Been TryiNG To Pay through BokuButTheyHaveNotTextedMeThePinYet... Anyone Else Have ThisProblem?
  • Sam
  • Spotify
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Spotify crashes when adding or clicking a certain friend

Hello, I have found a wierd fault in Spotify for a certain friend/contact. This happens ONLY for that particular friend. The syntax is 1148233***. I don't want to add the whole string but I can give it to Spotify crew if someone requests it directly....

  • Newbie
  • Hello, I have found a wierd fault in Spotify for a certain friend/contact. This happens ONLY for that particular friend. The syntax is 1148233***. I don't want to add the whole string but I can giv...
  • Liam
  • Community Legend
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Upgraded to premium and i still can't access to mobile

I had bought unlimited but shortly realized i couldn't access mobile , it keeps saying only premium can access this but I'm premium? Please help..

  • Newbie
  • I had bought unlimited but shortly realized i couldn't access mobile , it keeps saying only premium can access this but I'm premium? Please help..
  • Peter__
  • Community Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Account Hacked and No longer exists

I initially set up under the email [snip - email - mod]. I have emailed spotify a week ago with no reply. I should still be paying for service but my user name no longer seems to exist so I am thinking someone has changed it

  • Newbie
  • I initially set up under the email [snip - email - mod]. I have emailed spotify a week ago with no reply. I should still be paying for service but my user name no longer seems to exist so I am thinki...
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Premium account in Turkey

Hi, I have a USA spotify account but am staying in turkey for about 5 months. I have used the 14 day grace period for being out of my home country and can no longer stream from spotify. If I upgrade to a premium account will I be able to listen again...

  • Newbie
  • Hi, I have a USA spotify account but am staying in turkey for about 5 months.  I have used the 14 day grace period for being out of my home country and can no longer stream from spotify.  I...
  • Richard
  • Community Legend
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Linking a 3rd Device but not through Fb

Hey Guys.I have spotify Premium on my work phone and personal phone. I want to add it to my iPad but I don't want the ipad to be connected through my Facebook as I won't be the only one using it and I don't want Facebook on the ipad. Is there a way t...

  • Newbie
  • Hey Guys. I have spotify Premium on my work phone and personal phone. I want to add it to my iPad but I don't want the ipad to be connected through my Facebook as I won't be the only one using it an...
  • Stupify
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I don't want FB to know what I'm listening to

Since I don't like my spotify username (which I got before someone came up with the frustrating idea to require a Facebook account) I decided to create a new account. And so I did, but now I can't HAVE a spotify username? To begin with I had to creat...

  • Casual Listener
  • Since I don't like my spotify username (which I got before someone came up with the frustrating idea to require a Facebook account) I decided to create a new account. And so I did, but now I can't HA...
  • heinz343
  • Newbie
  • 18897 Views
  • 7 replies
  • 0 likes
  • 18897 Views
  • 7 replies
  • 0 likes