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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9128 Views
  • 2 replies
  • 9 likes
  • Security
  • 9128 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482926 Views
  • 979 replies
  • 111 likes
  • Account
  • 482926 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211140 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211140 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121062 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121062 Views
  • 72 replies
  • 12 likes

[All Platforms][Browse] show musics for selected language only

hi,spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing.Even after select only one language (E.g. Hindi), I am seeing other language music also. Show musics for selected langua...

  • Visitor
  • hi, spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing. Even after select only one language (E.g. Hindi), I am seeing oth...
  • Luan
  • Spotify Star
  • 1013 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Browse
  • 1013 Views
  • 5 replies
  • 0 likes

Streams Not Matching Up In Spotify For Artists

PlanPremiumCountryUSDeviceDesktopOperating System My Question or IssueI've notice when checking my streams through the Spotify For Artists portal that the number of streams in the 'Audience' tab for a given day does not add up or match the number of ...

  • Regular
  • Plan Premium Country US Device Desktop Operating System     My Question or Issue I've notice when checking my streams through the Spotify For Artists portal that the number of str...
  • OneByBoo
  • Roadie
  • 1488 Views
  • 1 replies
  • 0 likes
  • Account
  • 1488 Views
  • 1 replies
  • 0 likes

set up a new device for my daughter on our family account

PlanPremiumCountryUKDevice(iPhone 6) Operating System(iOS ) My Question or IssueI have a family premium plan and wish to set my plan member daughter up with our family plan on her new iPhone. I've found the Spotify app but don't understand whether I ...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 6)  Operating System (iOS )   My Question or Issue I have a family premium plan and wish to set my plan member daughter up with our family p...
  • OneByBoo
  • Roadie
  • 961 Views
  • 1 replies
  • 0 likes
  • Premium
  • 961 Views
  • 1 replies
  • 0 likes

Solved!! Is Spotify canada charging tax?

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 Oreo My Question or Issue I've been a premium subscriber for over a year, and I'm currently on the student discount, but upon checking my account today, it says I will be cha...

  • Regular
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 8.0 Oreo   My Question or Issue  I've been a premium subscriber for over a year, and I'm curren...
  • WilliamZWang
  • Casual Listener
  • 9781 Views
  • 4 replies
  • 0 likes
  • Account
  • 9781 Views
  • 4 replies
  • 0 likes

Can't play music

PlanPremiumCountryFranceDeviceSamsung Galaxy S9 and Windows 10 desktopOperating SystemAndroid 9 and Windows 10 My Question or IssueI can't play music for few days on all my device, in 4G or in wifi.I just can play music that I downloaded in my phone,...

  • Visitor
  • Plan Premium Country France Device Samsung Galaxy S9 and Windows 10 desktop Operating System Android 9 and Windows 10   My Question or Issue I can't play music for few days on all...
  • KossB
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 403 Views
  • 1 replies
  • 0 likes

Re: Album Art renders Incomplete

Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo somente uma estreita parte da arte do álbum e o restante ...

  • Visitor
  • Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo soment...
  • Luan
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Not Recognised

Having waded through the painful process of signing up a new family member to a family account, the username fails to be accepted for login. The username selected at "What do we call you" is displayed in the family profile but is rejected for login. ...

  • Visitor
  • Having waded through the painful process of signing up a new family member to a family account, the username fails to be accepted for login. The username selected at "What do we call you" is displaye...
  • Peter
  • Spotify Legend
  • 1089 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1089 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium student help

I need help, i literally have had a student premium plan with hulu and showtime but i tried to login into my hulu today and it says I need to resubscribe. I checked spotify and it says im a a spotify premium family plan which i've never been, i tried...

  • Newbie
  • I need help, i literally have had a student premium plan with hulu and showtime but i tried to login into my hulu today and it says I need to resubscribe. I checked spotify and it says im a a spotify...
  • Peter
  • Spotify Legend
  • 1391 Views
  • 8 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 1391 Views
  • 8 replies
  • 2 likes

Kan niet inloggen op mijn spotify premium account weet wachtwoord en emailadres is er niet aangekop

Hoe kan ik terug komen in mijn spotify premium account?Weet de gebruikersnaam wel alleen het wachtwoord klopt niet heb er geen emailadres aangekoppeld en via Facebook in loggen lukt ook niet. Ik heb een Samsung galaxy A10 Android 9

  • Visitor
  • Hoe kan ik terug komen in mijn spotify premium account?Weet de gebruikersnaam wel alleen het wachtwoord klopt niet heb er geen emailadres aangekoppeld en via Facebook in loggen lukt ook niet. Ik heb ...
  • OneByBoo
  • Roadie
  • 1459 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1459 Views
  • 1 replies
  • 0 likes

Solved!! Disabled family member with Facebook account

PremiumCountry: Bulgaria Operating System - Android Oreo, Windows 10,etc. My Question or IssueHello, dear Spotify helpers!A member of my family plan has been disabled from his Facebook profile... for no obvious reason, we are still waiting for an off...

78291572_751984215276019_1594074577879695360_n.png
  • Casual Listener
  • Premium Country: Bulgaria   Operating System - Android Oreo, Windows 10,etc.   My Question or Issue Hello, dear Spotify helpers! A member of my family plan has been disable...
  • stelamihaylova
  • Casual Listener
  • 1146 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1146 Views
  • 6 replies
  • 0 likes

Google Home Mini Shipping Issue

As of yesterday, my Google Home Mini was returned to a Google wearhouse. To preface, I got this Home Mini through the Spotify Premium deal. I needed premium and I was just offered the Mini. According to support I had the wrong address, nobody specifi...

  • Casual Listener
  • As of yesterday, my Google Home Mini was returned to a Google wearhouse. To preface, I got this Home Mini through the Spotify Premium deal. I needed premium and I was just offered the Mini.   ...
  • Billy-J
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 429 Views
  • 1 replies
  • 0 likes

No free three months

PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.3 My Question or IssueI was supposed to have three months free when I upgraded to the premium account , but it’s now been two facturation and non of them have been refunded, and they aren...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.3    My Question or Issue I was supposed to have three months free when I upgraded to the premium acc...
  • MauriceMV
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 737 Views
  • 1 replies
  • 0 likes

[Android][Connect] Account Leak

Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with mysterious of who are those people using my account. ...

  • Visitor
  • Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with my...
  • OneByBoo
  • Roadie
  • 1233 Views
  • 1 replies
  • 2 likes
  • Android
    Connect
  • 1233 Views
  • 1 replies
  • 2 likes

uri's???

so i wanted to upload a playlist to playlist exchange but the uri keeps coming up as invalid. I read that you should try putting your username in first so tried that but it still didn't work. i then read that if your user name has a fullstop in it yo...

  • Casual Listener
  • so i wanted to upload a playlist to playlist exchange but the uri keeps coming up as invalid. I read that you should try putting your username in first so tried that but it still didn't work. &...
  • Emilia_8
  • Community Legend
  • 1504 Views
  • 5 replies
  • 0 likes
  • Other
  • 1504 Views
  • 5 replies
  • 0 likes

charged twice this month, now a message in my account saying my payment has failed

On the Premium Family plan - always been charged once per month since I started - this month, 2 charges and a message in my account saying payments have failed and I should add a payment method. Is there an official contact for spotify payments probl...

  • Newbie
  • On the Premium Family plan - always been charged once per month since I started - this month, 2 charges and a message in my account saying payments have failed and I should add a payment method. &nb...
  • OneByBoo
  • Roadie
  • 488 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 488 Views
  • 1 replies
  • 0 likes

The Quality of Sound

Hi, I'm a new user of Spotify, today I have fews question which confuse me so much. I normally play my songs on Walkman app ( M4A, Flac and Mp3 format) with Wired headphone and Bluetooth devicesHere's my issue i) Why your 320 kbps sound bit rate on S...

  • Visitor
  • Hi, I'm a new user of Spotify, today I have fews question which confuse me so much. I normally play my songs on Walkman app ( M4A, Flac and Mp3 format) with Wired headphone and Bluetooth devices Her...
  • cansno
  • Casual Listener
  • 1608 Views
  • 2 replies
  • 4 likes
  • Other
    Premium
  • 1608 Views
  • 2 replies
  • 4 likes

Google Mini Offer

PlanFamily PlanCountryUSA My Question or IssueWrong address was placed through the Google Store for the Google Home Mini offer. I am unsure how it happen. I contacted Google and they referred m to the Spotify help. Frankly I don't feel this is very h...

  • Casual Listener
  •   Plan Family Plan Country USA   My Question or Issue Wrong address was placed through the Google Store for the Google Home Mini offer.  I am unsure how it happen. I contacted G...
  • Luan
  • Spotify Star
  • 573 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 573 Views
  • 3 replies
  • 0 likes

Error while claiming 6 months free premium from Xbox

Hello, I have just been given a gift from Xbox game pass which includes free 6 months of premium for Spotify. I have a brand new Spotify account and it is saying this offer is not eligible for you. Is this a common error and any way to fix?

  • Casual Listener
  • Hello,   I have just been given a gift from Xbox game pass which includes free 6 months of premium for Spotify. I have a brand new Spotify account and it is saying this offer is not eligible f...
  • OneByBoo
  • Roadie
  • 3296 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3296 Views
  • 6 replies
  • 0 likes

Offline access denied but no devices are offline

PlanPremiumCountrySouth Africa (ZA)Device(Macbook Air 2015(ish), iPhone 7)Operating System(MacOS 10.14.6, iOS.) My Question or IssueI was / am unable to download music on Spotify on my MacBook Air. In trying to fix this issue I went to my account set...

  • Casual Listener
  • Plan Premium Country South Africa (ZA) Device (Macbook Air 2015(ish), iPhone 7) Operating System (MacOS 10.14.6, iOS.)   My Question or Issue I was / am unable to download music on Spo...
  • rossdamusic
  • Casual Listener
  • 498 Views
  • 1 replies
  • 0 likes
  • Account
  • 498 Views
  • 1 replies
  • 0 likes