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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154458 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154458 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505428 Views
  • 985 replies
  • 112 likes
  • Account
  • 505428 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124252 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124252 Views
  • 74 replies
  • 12 likes

Solved!! Help cant pay for premium!!!!!!!

I'm using the HTC EVO LTE and I keep ending up back at the screen get premium I click on it then I get this..... Almost there...For verification purposes, you'll need to enter your Facebook password on the following page.Confirm Purchase... Which I d...

  • Regular
  • I'm using the HTC EVO LTE and I keep ending up back at the screen get premium I click on it then I get this..... Almost there... For verification purposes, you'll need to enter your Facebook passw...
  • user-removed
  • Not applicable
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

CANNOT CONNECT TO MY FACEBOOK ACCOUNT

I just got Spotyfy Premium and it doesn't connect to my facebook account. In the computer it insists that username or I can't use my mobile aplication. What can I do?

  • Newbie
  • I just got Spotyfy Premium and it doesn't connect to my facebook account. In the computer it insists that username or I can't use my mobile aplication. What can I do? 
  • Sam
  • Spotify
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Logged in on another laptop, now stuck with her library!!

Hi everybody! Lately I logged in on my flatmate's laptop. Now, when I log in, first her account name appears at the upper right corner, and only after a split-second my own account name appears. When I go to 'account information' I can see all her in...

  • Visitor
  • Hi everybody!   Lately I logged in on my flatmate's laptop. Now, when I log in, first her account name appears at the upper right corner, and only after a split-second my own account name ap...
  • Sam
  • Spotify
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Cannot cancel account

I have just canceled my account for the 3rd time. Every time I cancel I find a month later I am still geting charged. I log in to Spotify and it appears as though my acount is still active. What does it take to cancel a subscription? The only solutio...

  • Newbie
  • I have just canceled my account for the 3rd time. Every time I cancel I find a month later I am still geting charged. I log in to Spotify and it appears as though my acount is still active. What does...
  • Sam
  • Spotify
  • 383 Views
  • 6 replies
  • 0 likes
  • 383 Views
  • 6 replies
  • 0 likes

top titel

hi, ich bin neuer user und würde gerne wissen wo ich meine eigenen top titel und künstler sehen kann?!

  • Newbie
  • hi, ich bin neuer user und würde gerne wissen wo ich meine eigenen top titel und künstler sehen kann?! 🙂
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! Can't pay premium

Hi everybody , all is in the title , each time i try to pay my card get refused. I read everithing about this problem and my card meet all requirements to be used on this website... Could somebody help me please (oh and i'm french so forgive me for t...

  • Casual Listener
  • Hi everybody , all is in the title , each time i try to pay my card get refused.   I read everithing about this problem and my card meet all requirements to be used on this website... &nbs...
  • user-removed
  • Not applicable
  • 681 Views
  • 5 replies
  • 0 likes
  • 681 Views
  • 5 replies
  • 0 likes

Premium account hacked!

My account has been hacked, when i play a song on my list after few second it says "Spotify has been paused because it has been used somewhere else" And none else got my password but in some way they have also changed the password so i cant logout be...

  • Newbie
  • My account has been hacked, when i play a song on my list after few second it says "Spotify has been paused because it has been used somewhere else"  And none else got my password but in some wa...
  • David
  • Spotify Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Sweden: Avsluta Telia abonnemang men behålla spotify?

Hur går man till väga? Har redan begärt slutfaktura hos telia och dom säger att jag ska fixa faktureringsfrågan på spotifys hemsida men hemsidan refererar bara till telias kundservice. Hittar inget sätt på hemsidan att ändra på fakturerings sättet. T...

  • Newbie
  • Hur går man till väga? Har redan begärt slutfaktura hos telia och dom säger att jag ska fixa faktureringsfrågan på spotifys hemsida men hemsidan refererar bara till telias kundservice. Hittar inget...
  • 1601 Views
  • 0 replies
  • 0 likes
  • 1601 Views
  • 0 replies
  • 0 likes

Can't upgrade, can't delete, can't login...

Hi there, So i seem to be caught in a weird spotify wormhole. I made an account that is linked to my facebook when I was studying abroad in France a few months ago. Because of this my spotify account shows I'm in France. Since coming back to the US I...

  • Newbie
  • Hi there,   So i seem to be caught in a weird spotify wormhole. I made an account that is linked to my facebook when I was studying abroad in France a few months ago. Because of this my spot...
  • Rocio
  • Spotify Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes

Music purchase LOST

On 30/08/2012 I bought 10 downloads. I have only used 7. Gone 3. Request a replacement. Thanks

  • Casual Listener
  • On 30/08/2012 I bought 10 downloads. I have only used 7. Gone 3. Request a replacement. Thanks
  • Sam
  • Spotify
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Managed to delete my new Playlist. A swif7 s0und

Managed to delete my new Playlist. >> A swif7 s0und <

  • Casual Listener
  • Managed to delete my new Playlist.  >> A swif7 s0und << around 15.00 can you guys restore it for me? 🙂 Yours R.P
  • Remip1
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Changing Album Covers?

When I brought my music over from Itunes, a few of my album covers were changed.It is actually really bothering me...Is there any way I change change the cover back to the correct one?

  • Casual Listener
  • When I brought my music over from Itunes, a few of my album covers were changed. It is actually really bothering me... Is there any way I change change the cover back to the correct one?
  • machojailers
  • Newbie
  • 1729 Views
  • 2 replies
  • 3 likes
  • 1729 Views
  • 2 replies
  • 3 likes

Tried canceling my account all week. Didnt work

Ive been trying to cancel my free trial all week and it didn't work. So I'm out 10 dollars now and I don't know what to do about it.

  • Newbie
  • Ive been trying to cancel my free trial all week and it didn't work. So I'm out 10 dollars now and I don't know what to do about it.
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Upgraded to Premium...still interruption by adverts

Hello,I have upgraded my account to Premiun ... I want to test it for 30 days.The registration went through and the credit card was accepted. What do I need to do next in order to listen to music only? Cheers,Cyrun

  • Newbie
  • Hello, I have upgraded my account to Premiun ... I want to test it for 30 days. The registration went through and the credit card was accepted.   What do I need to do next in order to listen...
  • postlipsteve
  • Casual Listener
  • 819 Views
  • 9 replies
  • 0 likes
  • 819 Views
  • 9 replies
  • 0 likes

Want to delete Facebook

I PAY for Spotify and feel it is a fantastic service. Facebook is free however and easily hacked and full of advertisements and stupid juvenile applications and 'games'. Why do you force me against my will to have facebook?????

  • Casual Listener
  • I PAY for Spotify and feel it is a fantastic service. Facebook is free however and easily hacked and full of advertisements and stupid juvenile applications and 'games'. Why do you force me against m...
  • Stupify
  • Community Legend
  • 312 Views
  • 4 replies
  • 0 likes
  • 312 Views
  • 4 replies
  • 0 likes

What happens to my Spotify Free status if I downgrade from Spotify Premium?

I have a Spotify Free account, which as I understand is the same as Open, but there aren't any limits to how much music I can listen to. (At least none that I've ran into over a year of listening). I'm thinking about upgrading to Spotify Premium, and...

  • Newbie
  • I have a Spotify Free account, which as I understand is the same as Open, but there aren't any limits to how much music I can listen to. (At least none that I've ran into over a year of listening). I...
  • Stupify
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

i did all that stuff to regain my premium status and playlists back, but it doesn't work

where the hell can i get a refund for the premium access? i'm not paying this to get some ridiculous error and then a snippy, copy paste answer when i post that in a support forum, just to find out it doesn't work again.

  • Casual Listener
  • where the hell can i get a refund for the premium access? i'm not paying this to get some ridiculous error and then a snippy, copy paste answer when i post that in a support forum, just to find out i...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Can't access my premium content

Im a premium subscriber and I logged out and then logged back in but now I'm told I can't access my playlist because its for premium subscribers only. Any suggestions?

  • Newbie
  • Im a premium subscriber and I logged out and then logged back in but now I'm told I can't access my playlist because its for premium subscribers only. Any suggestions?
  • meahtenoha
  • Spotify
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Spotify Premium not working on iPad

I absolutely LOVE this service and have told MANY people about how great it is, but I have been unable to search or even PLAY songs on my IPad or android phone for at least a week. I am paying for the premium subscription and am now debating cancelin...

  • Newbie
  • I absolutely LOVE this service and have told MANY people about how great it is, but I have been unable to search or even PLAY songs on my IPad or android phone for at  least a week. I am paying ...
  • 558 Views
  • 0 replies
  • 2 likes
  • 558 Views
  • 0 replies
  • 2 likes

Had spotify premium and its just disappeared

So, Ive had spotify premium since last year, had no problems what so ever till now... I open it up on my phone and it goes you need to be premium.. Then i go on my laptop to figure out why and its just put me on free again? So i decide to pay premium...

  • Casual Listener
  • So, Ive had spotify premium since last year, had no problems what so ever till now... I open it up on my phone and it goes you need to be premium.. Then i go on my laptop to figure out why and its ju...
  • meahtenoha
  • Spotify
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes