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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MSH123
  • Visitor
  • 146402 Views
  • 169 replies
  • 12 likes
  • Account
    Free
  • 146402 Views
  • 169 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10311 Views
  • 3 replies
  • 9 likes
  • Security
  • 10311 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502960 Views
  • 985 replies
  • 112 likes
  • Account
  • 502960 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123899 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123899 Views
  • 74 replies
  • 12 likes

Accidently deleted playlist

I have spent a lot of time working on my "almost sex playlist" and I deleted while trying to clean out a few songs :(.. any way to get it back?

  • Newbie
  • I have spent a lot of time working on my "almost sex playlist" and I deleted while trying to clean out a few songs :(.. any way to get it back?
  • Jude
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

M&S Babel 'unavailable in yo country...' difference pc vs mac vs mobile

On my mac I cant play: nr 2 3 6 7 9 11 14 On my mobile I cant play: 3 13 14 15 On my pc I cant play: 3 Why is my subscription 'value' different for each platform?

  • Newbie
  • On my mac I cant play: nr 2 3 6 7 9 11 14 On my mobile I cant play: 3 13 14 15 On my pc I cant play: 3   Why is my subscription 'value' different for each platform?
  • danc27
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

HELP! Reset password not being sent and i need to delete my facebook!

I'm currently logging on to spotify via facebook but need to delete my facebook account. I can't remember my spotify password so sent a password reset to my email but it has not arrived!!! I need a password reset email and to remove my facebook accou...

  • Visitor
  • I'm currently logging on to spotify via facebook but need to delete my facebook account.   I can't remember my spotify password so sent a password reset to my email but it has not arrived!!!...
  • user-removed
  • Not applicable
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Free 30 day premium lasts 3 days?

Hi, I've switched from another music streaming program to spotify. When I signed up, I got one month of free trial on the premium version. Today's the 3rd day and now the program, website and app say I'm a free user.. Is that some bug? I also want to...

  • Casual Listener
  • Hi,   I've switched from another music streaming program to spotify. When I signed up, I got one month of free trial on the premium version. Today's the 3rd day and now the program, websit...
  • KuroiNine
  • Casual Listener
  • 510 Views
  • 4 replies
  • 0 likes
  • 510 Views
  • 4 replies
  • 0 likes

please help me im goin crazy!!

I have my account linked to facebook but I want to deavtive my fb but whenever I log into my spotify acc it actuvates my fb acc again!! please is there a way to stop this???

  • Casual Listener
  • I have my account linked to facebook but I want to deavtive my fb but whenever I log into my spotify acc it actuvates my fb acc again!! please is there a way to stop this???
  • stace
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Can't log in.

I use spotify all the time, until recently when I have encounterd a huge problem. I got spotify when I was about 16 years old, and i singed up using an immature user email, pauldacool@hotmail.com. My spotify premium has ran out and I need to re-new m...

  • Newbie
  • I use spotify all the time, until recently when I have encounterd a huge problem. I got spotify when I was about 16 years old, and i singed up using an immature user email, pauldacool@hotmail.com. My...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Cant get my password

Hey, i have a problem. I create a new Facebook acc. I delete my old e-mail adress. Now i try to log in with my spotify acc but i forgot the password. The problem is that i can send a email to my old E-mail adress, becaus it is delete. I use premium a...

  • Casual Listener
  • Hey, i have a problem.  I create a new Facebook acc.  I delete my old e-mail adress.  Now i try to log in with my spotify acc but i forgot the password.  The problem is th...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Can't import local songs which don't exist in Spotify library?

EDIT:Ok, I solved this. All I needed to do is restart Spotify so that it will scan my local files again. It's strange cause before I had Spotify automatically add new tracks without restarting it, but now I had to do it. Anyway, this is solved ------...

  • Regular
  • EDIT: Ok, I solved this. All I needed to do is restart Spotify so that it will scan my local files again. It's strange cause before I had Spotify automatically add new tracks without restarting it, ...
  • 503 Views
  • 0 replies
  • 0 likes
  • 503 Views
  • 0 replies
  • 0 likes

Solved!! Help cant pay for premium!!!!!!!

I'm using the HTC EVO LTE and I keep ending up back at the screen get premium I click on it then I get this..... Almost there...For verification purposes, you'll need to enter your Facebook password on the following page.Confirm Purchase... Which I d...

  • Regular
  • I'm using the HTC EVO LTE and I keep ending up back at the screen get premium I click on it then I get this..... Almost there... For verification purposes, you'll need to enter your Facebook passw...
  • user-removed
  • Not applicable
  • 429 Views
  • 4 replies
  • 0 likes
  • 429 Views
  • 4 replies
  • 0 likes

CANNOT CONNECT TO MY FACEBOOK ACCOUNT

I just got Spotyfy Premium and it doesn't connect to my facebook account. In the computer it insists that username or I can't use my mobile aplication. What can I do?

  • Newbie
  • I just got Spotyfy Premium and it doesn't connect to my facebook account. In the computer it insists that username or I can't use my mobile aplication. What can I do? 
  • Sam
  • Spotify
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Logged in on another laptop, now stuck with her library!!

Hi everybody! Lately I logged in on my flatmate's laptop. Now, when I log in, first her account name appears at the upper right corner, and only after a split-second my own account name appears. When I go to 'account information' I can see all her in...

  • Visitor
  • Hi everybody!   Lately I logged in on my flatmate's laptop. Now, when I log in, first her account name appears at the upper right corner, and only after a split-second my own account name ap...
  • Sam
  • Spotify
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Cannot cancel account

I have just canceled my account for the 3rd time. Every time I cancel I find a month later I am still geting charged. I log in to Spotify and it appears as though my acount is still active. What does it take to cancel a subscription? The only solutio...

  • Newbie
  • I have just canceled my account for the 3rd time. Every time I cancel I find a month later I am still geting charged. I log in to Spotify and it appears as though my acount is still active. What does...
  • Sam
  • Spotify
  • 382 Views
  • 6 replies
  • 0 likes
  • 382 Views
  • 6 replies
  • 0 likes

top titel

hi, ich bin neuer user und würde gerne wissen wo ich meine eigenen top titel und künstler sehen kann?!

  • Newbie
  • hi, ich bin neuer user und würde gerne wissen wo ich meine eigenen top titel und künstler sehen kann?! 🙂
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! Can't pay premium

Hi everybody , all is in the title , each time i try to pay my card get refused. I read everithing about this problem and my card meet all requirements to be used on this website... Could somebody help me please (oh and i'm french so forgive me for t...

  • Casual Listener
  • Hi everybody , all is in the title , each time i try to pay my card get refused.   I read everithing about this problem and my card meet all requirements to be used on this website... &nbs...
  • user-removed
  • Not applicable
  • 679 Views
  • 5 replies
  • 0 likes
  • 679 Views
  • 5 replies
  • 0 likes

Premium account hacked!

My account has been hacked, when i play a song on my list after few second it says "Spotify has been paused because it has been used somewhere else" And none else got my password but in some way they have also changed the password so i cant logout be...

  • Newbie
  • My account has been hacked, when i play a song on my list after few second it says "Spotify has been paused because it has been used somewhere else"  And none else got my password but in some wa...
  • David
  • Spotify Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Sweden: Avsluta Telia abonnemang men behålla spotify?

Hur går man till väga? Har redan begärt slutfaktura hos telia och dom säger att jag ska fixa faktureringsfrågan på spotifys hemsida men hemsidan refererar bara till telias kundservice. Hittar inget sätt på hemsidan att ändra på fakturerings sättet. T...

  • Newbie
  • Hur går man till väga? Har redan begärt slutfaktura hos telia och dom säger att jag ska fixa faktureringsfrågan på spotifys hemsida men hemsidan refererar bara till telias kundservice. Hittar inget...
  • 1597 Views
  • 0 replies
  • 0 likes
  • 1597 Views
  • 0 replies
  • 0 likes

Can't upgrade, can't delete, can't login...

Hi there, So i seem to be caught in a weird spotify wormhole. I made an account that is linked to my facebook when I was studying abroad in France a few months ago. Because of this my spotify account shows I'm in France. Since coming back to the US I...

  • Newbie
  • Hi there,   So i seem to be caught in a weird spotify wormhole. I made an account that is linked to my facebook when I was studying abroad in France a few months ago. Because of this my spot...
  • Rocio
  • Spotify Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

Music purchase LOST

On 30/08/2012 I bought 10 downloads. I have only used 7. Gone 3. Request a replacement. Thanks

  • Casual Listener
  • On 30/08/2012 I bought 10 downloads. I have only used 7. Gone 3. Request a replacement. Thanks
  • Sam
  • Spotify
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Managed to delete my new Playlist. A swif7 s0und

Managed to delete my new Playlist. >> A swif7 s0und <

  • Casual Listener
  • Managed to delete my new Playlist.  >> A swif7 s0und << around 15.00 can you guys restore it for me? 🙂 Yours R.P
  • Remip1
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Changing Album Covers?

When I brought my music over from Itunes, a few of my album covers were changed.It is actually really bothering me...Is there any way I change change the cover back to the correct one?

  • Casual Listener
  • When I brought my music over from Itunes, a few of my album covers were changed. It is actually really bothering me... Is there any way I change change the cover back to the correct one?
  • machojailers
  • Newbie
  • 1728 Views
  • 2 replies
  • 3 likes
  • 1728 Views
  • 2 replies
  • 3 likes