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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154358 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154358 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10522 Views
  • 3 replies
  • 10 likes
  • Security
  • 10522 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505375 Views
  • 985 replies
  • 112 likes
  • Account
  • 505375 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124247 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124247 Views
  • 74 replies
  • 12 likes

Syncing playlists with amp - local file problem

Hi there, I have an Onkyo amp that came with Spotify function. To use the function you had to purchase the premium spotify subscription, which I have done. I have now been able to log on ok and see all my usual account playlists through the amp/tv. H...

  • Casual Listener
  • Hi there, I have an Onkyo amp that came with Spotify function.     To use the function you had to purchase the premium spotify subscription, which I have done.  I have now been abl...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Solved!! Premium expired to early

I bought a code for a 30day premium subscribtion. I redeemed it 7th August 2012 at 16.05, I even wrote it down on my phone because I've been suspecting this has happened before. I just started spotify and it says my 30 day premium subscribtion has en...

  • Casual Listener
  • I bought a code for a 30day premium subscribtion. I redeemed it 7th August 2012 at 16.05, I even wrote it down on my phone because I've been suspecting this has happened before. I just started s...
  • arviin
  • Casual Listener
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

I need some help :)

Is it possible to remove my debit card from my account? I want to start using the Spotify Gift Cards available at Target. I am a prem member who is currently running on recurring monthly charges. Thanks!

  • Visitor
  • Is it possible to remove my debit card from my account? I want to start using the Spotify Gift Cards available at Target. I am a prem member who is currently running on recurring monthly charges. &...
  • user-removed
  • Not applicable
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

time limit?!

So Spotify says that I have only 22 minutes left. But the problem is: I have barely used spotify this month.. So how come that I have only 22 minutes left?

  • Newbie
  • So Spotify says that I have only 22 minutes left. But the problem is: I have barely used spotify this month.. So how come that I have only 22 minutes left?
  • Stupify
  • Community Legend
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Premium subscription

Hi My dad recently purchased spotty premium and had the app installed on the iPad, however when trying to access it, a message appears basically saying that in order to use it a premium account is required despite paying the 9.99 . Can you please hel...

  • Regular
  • Hi My dad recently purchased spotty premium and had the app installed on the iPad, however when trying to access it, a message appears basically saying that in order to use it a premium account i...
  • Rondon
  • Regular
  • 365 Views
  • 6 replies
  • 0 likes
  • 365 Views
  • 6 replies
  • 0 likes

Will someone know if I favorite him/her?

If I favorite someone from my people list, will they know? I don't want to seem like a creep...

  • Newbie
  • If I favorite someone from my people list, will they know? I don't want to seem like a creep...
  • David
  • Spotify Legend
  • 2007 Views
  • 2 replies
  • 0 likes
  • 2007 Views
  • 2 replies
  • 0 likes

am able to log on but can't get to my library or hamepage

I've tried logging on different ways, changed my facebook password. I have premium. When I log on my name is up in the right corner and I can pull down and get my account info but then I'm always brought back to like a what is spotify page where it s...

  • Newbie
  • I've tried logging on different ways, changed my facebook password. I have premium. When I log on my name is up in the right corner and I can pull down and get my account info but then I'm always bro...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Error 101

Every time I try to log in on my Spotify account, it says "A firewall may be blocking Spotify. Please update your firewall to allow Spotify(error 101). Additionally you could try to change the currently used proxy settings". I have uninstalled Spotif...

  • Newbie
  • Every time I try to log in on my Spotify account, it says "A firewall may be blocking Spotify. Please update your firewall to allow Spotify(error 101). Additionally you could try to change the curren...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

ECard Does not Print

I purchased an ECard as a gift. When I go to print (rather than email) it, the following message is all that prints: "EcardException - No template with name found in repository" I need to give her the gift today. Anyone know how to print the card? Th...

  • Newbie
  • I purchased an ECard as a gift. When I go to print (rather than email) it, the following message is all that prints:    "EcardException - No template with name found in repository" &n...
  • David
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Stop require facebook - there is a big positive side

People like me, are very happy that we registered before the facebook requirement came. That way we can use our Spotify account instead of a facebook account, that we don't want to use to more things then just facebook. And I guess money is rolling i...

  • Regular
  • People like me, are very happy that we registered before the facebook requirement came. That way we can use our Spotify account instead of a facebook account, that we don't want to use to more things...
  • krikelin
  • Community Legend
  • 680 Views
  • 3 replies
  • 3 likes
  • 680 Views
  • 3 replies
  • 3 likes

Cant login to Spitify

Hi, Recently downloaded the newest version for iPhone. From then on I cant log on via my iPhone. When using my account on my computer it says that usernamne / pwd is incorrect (error code 410). When I try to logon using my FB account I get to another...

  • Visitor
  • Hi,   Recently downloaded the newest version for iPhone. From then on I cant log on via my iPhone.   When using my account on my computer it says that usernamne / pwd is incorrect (...
  • David
  • Spotify Legend
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Where's the album "New Morning" by Bob Dylan? :(

I was looking for the song "man in me" by Bob Dylan but this song as well as the album where it's included is missing Why?

  • Casual Listener
  • I was looking for the song "man in me" by Bob Dylan but this song as well as the album where it's included is missing 😞 Why?
  • piH
  • Newbie
  • 364 Views
  • 1 replies
  • 1 likes
  • 364 Views
  • 1 replies
  • 1 likes

Payment Rejected (.. Seriously? Again?)

It refuses to let me re-fill my Unlimited account. I have money on my credit card and I have wrote all the right detals. What's wrong this time?

  • Regular
  • It refuses to let me re-fill my Unlimited account. I have money on my credit card and I have wrote all the right detals. What's wrong this time?
  • Jompi_89
  • Regular
  • 756 Views
  • 8 replies
  • 0 likes
  • 756 Views
  • 8 replies
  • 0 likes

Solved!! Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

I payed to have an unlimited account and downloaded the Spotify Installer.exe from the Spotify website to update the program (it seemed to indicate it), and what do I get? A virus!! What the hell is this?? Theoretically my antivirus blocked after det...

  • Regular
  • I payed to have an unlimited account and downloaded the Spotify Installer.exe from the Spotify website to update the program (it seemed to indicate it), and what do I get? A virus!! What the hell is ...
  • user-removed
  • Not applicable
  • 8757 Views
  • 5 replies
  • 0 likes
  • 8757 Views
  • 5 replies
  • 0 likes

Unable to sign in from iPad app

Hi, I am new to spotify. I downloaded iPad app and when I went to try and log on it says it cannot merge with Facebook account. I am confused as if I try and log onspotify.com it has no problem using the Facebook account details. What am I doing wron...

  • Visitor
  • Hi, I am new to spotify. I downloaded iPad app and when I went to try and log on it says it cannot merge with Facebook account. I am confused as if I try and log onspotify.com it has no problem usi...
  • user-removed
  • Not applicable
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Solved!! Facebook app

Hi, How can I deactivate my Spotify account being linked to my Facebook account? I don't want to share what I listen to and having to activate the private option every time I use spotify is quite annoying. Any solutions? Thanks.

  • Newbie
  • Hi,   How can I deactivate my Spotify account being linked to my Facebook account? I don't want to share what I listen to and having to activate the private option every time I use spotify i...
  • Stupify
  • Community Legend
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

support

Listen, i am a new user and my son turned me onto this product and i was excited to use it. So i signed up for premium plan and wanted to use the free 30 days on my laptop and my cell. Well now i can't use it on my cell and they are saying i have to ...

  • Newbie
  • Listen, i am a new user and my son turned me onto this product and i was excited to use it.  So i signed up for premium plan and wanted to use the free 30 days on my laptop and my cell.  We...
  • Goodman
  • Spotify Legend
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Facebook linked to someone else's Spotify

I want to sign up fpr Spotify premium. My sister had/has a spotify free account and from using my pc, that account is linked to my facebook., meaning when I try to create an account, spotify thinks I have one already. I have sent numerous message but...

  • Regular
  • I want to sign up fpr Spotify premium.   My sister had/has a spotify free account and from using my pc, that account is linked to my facebook., meaning when I try to create an account, spoti...
  • user-removed
  • Not applicable
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Equipo Spotify Ustedes lo Saben oh yo estoy perdido ?

No se si yo estoy perdido.... Tengo Spotify premium me va todo bien con la sincronizacion de musica todo perfecto Pero veo un Grandisimo Problema !!!!!! La musica que tengo en Mi PC la sincronizo con mi Movil y canciones que no existen en Spotify las...

  • Casual Listener
  • No  se si yo estoy perdido....  Tengo Spotify premium  me va  todo bien con la sincronizacion de  musica  todo perfecto Pero  veo un Grandisimo Problema !!!!!! &n...
  • Rocio
  • Spotify Legend
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes