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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157246 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157246 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10645 Views
  • 3 replies
  • 10 likes
  • Security
  • 10645 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507577 Views
  • 985 replies
  • 112 likes
  • Account
  • 507577 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124543 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124543 Views
  • 74 replies
  • 12 likes

Just wondering about premium

Hey, I'm new to spotify so apologies if this is common knowledge. I'm considering upgrading to premium, I don't like the idea of free music, makes me feel dirty... I'm always going to prefer physical cds both for audio quality and just cause it's bet...

  • Regular
  • Hey, I'm new to spotify so apologies if this is common knowledge. I'm considering upgrading to premium, I don't like the idea of free music, makes me feel dirty... I'm always going to prefer physic...
  • Richard
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

I want my "Liked on radio" playlist please

I deleted the playlist. How do i get it back?

  • Newbie
  • I deleted the playlist. How do i get it back?
  • Ulmgren
  • Newbie
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

why do cant i have unlimited time at spotify open?

i need help to know what i must do to get Unlimited time at my spotify Open account. im gettign sick of running out of time, cant listen to anything..

  • Newbie
  • i need help to know what i must do to get Unlimited time at my spotify Open account. im gettign sick of running out of time, cant listen to anything..
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Music bought on Spotify won't show in iTunes

Hi When I buy tracks on Spotify they will only show in iTunes once I've located and played them in the Finder on my MacBook Pro. Any suggestions as to how I can get them to show up immediately? Thanks

  • Regular
  • Hi When I buy  tracks on Spotify they will only show in iTunes once I've located and played them in the Finder on my MacBook Pro. Any suggestions as to how I can get them to show up immed...
  • francofantazia
  • Regular
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Does Spotify works on smartphone if I have only free account?

Does Spotify works on smartphone if I have only free account? I understand that it requires subscription but I had it working for some time showing the track list and some info, which are nice. Then after my Windows phone got updated, I can't no long...

  • Casual Listener
  • Does Spotify works on smartphone if I have only free account?     I understand that it requires subscription but I had it working for some time showing the track list and some info, whi...
  • 465 Views
  • 0 replies
  • 0 likes
  • 465 Views
  • 0 replies
  • 0 likes

Link accounts together

I have two Spotify accounts, one with premium and one without, is there any way I can link those two together? The first account (with premium) is used on/with an old facebook account while the account without premium is registered to the facebook ac...

  • Newbie
  • I have two Spotify accounts, one with premium and one without, is there any way I can link those two together? The first account (with premium) is used on/with an old facebook account while the accou...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Is Spotify Premium a recurring charge?

Hi all, I had a Spotify Facebook account with Premium, but I de-activated my facebook account, which means I can't access that Spotify account. That's fine since I had actually created a different account before the Facebook-only rule that I'd comple...

  • Newbie
  • Hi all,   I had a Spotify Facebook account with Premium, but I de-activated my facebook account, which means I can't access that Spotify account.   That's fine since I had actually ...
  • user-removed
  • Not applicable
  • 898 Views
  • 1 replies
  • 0 likes
  • 898 Views
  • 1 replies
  • 0 likes

Multiple Spotify premium accounts linked?

Hi I have a premium spotify account. Essentially, I have this on my iphone and 2 laptops. The playlists are syncd the same on each. I'm after inroducing my virgin media box to it, I don't mind taking a laptop off if i need to. But what I'd like to do...

  • Newbie
  • Hi 🙂 I have a premium spotify account. Essentially, I have this on my iphone and 2 laptops. The playlists are syncd the same on each. I'm after inroducing my virgin media box to it, I don't mi...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Charged two times.

Hello. I'd been charged two times this month, og this account. I'd been trying to get a hold on Spotify by using the Contact Form. But I'm not getting a answer. How Come?

  • Newbie
  • Hello.   I'd been charged two times this month, og this account. I'd been trying to get a hold on Spotify by using the Contact Form. But I'm not getting a answer.   How Come?
  • nailuj_speort
  • Newbie
  • 392 Views
  • 4 replies
  • 0 likes
  • 392 Views
  • 4 replies
  • 0 likes

Spotify-account type

What type of account is required for an iPad? I only use WiFi , no 3G/4G.

  • Casual Listener
  • What type of account is required for an iPad? I only use WiFi , no 3G/4G.
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Premium

Hello! Today I bought Spotify Premium in a store. I logs in to spotify.com and upgraded my account to Premium. But nothing happens ... Trying again, but Spotify says that the code is used. What should I do?

  • Newbie
  • Hello! Today I bought Spotify Premium in a store. I logs in to spotify.com and upgraded my account to Premium. But nothing happens ... Trying again, but Spotify says that the code is used. What s...
  • Richard
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Lost my E-mail

Hi. I have recently forgotten my password to spotify but the email I'm registred to spotify with has been unreachable for reason unknown. In short, I can't reset my password and I can't change email adress because I don't know my password. I wonder i...

  • Casual Listener
  • Hi. I have recently forgotten my password to spotify but the email I'm registred to spotify with has been unreachable for reason unknown. In short, I can't reset my password and I can't change email ...
  • Richard
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Cant use e-mail

Hi! I tried creating a new account using my E-mail adress, but it did not work because it said that the e-mail was already in use for an other account. then I went to the "forgot password or ursername" tab and tried to recover these by typing in my e...

  • Newbie
  • Hi!  I tried creating a new account using my E-mail adress, but it did not work because it said that the e-mail was already in use for an other account. then I went to the "forgot password o...
  • Richard
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

facebook

how do you disconnect facebook with one account, and connect whit another ??

  • Newbie
  • how do you disconnect facebook with one account, and connect whit another ?? 
  • Richard
  • Community Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Virgin - Spotify Premium

Join virgin media and they say i get 3-6 months free spotify premium... so i phone them to set up and they say i need to contact you guys. How do i get this set up?

  • Casual Listener
  • Join virgin media and they say i get 3-6 months free spotify premium... so i phone them to set up and they say i need to contact you guys.   How do i get this set up?
  • Richard
  • Community Legend
  • 3943 Views
  • 5 replies
  • 0 likes
  • 3943 Views
  • 5 replies
  • 0 likes

Sign out my accounts

Any way I can have all mine logged out and forced to resign in?

  • Newbie
  • Any way I can have all mine logged out and forced to resign in?
  • 594 Views
  • 0 replies
  • 0 likes
  • 594 Views
  • 0 replies
  • 0 likes

Duplicate Account wrong one is charging my card

I have two accounts, one is tied to facebook, one is not. The one tied to Facebook is the one my card gets charged for. I disabled facebook account, and need to get my non-facebook account to premium that I pay for. How can I do this? Do I need to po...

  • Newbie
  • I have two accounts, one is tied to facebook, one is not.  The one tied to Facebook is the one my card gets charged for.  I disabled facebook account, and need to get my non-facebook accoun...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Please Delete My Account (Connected through Facebook)

It shouldn't be this difficult. I would like all my account deleted and all of my data removed from your servers.

  • Newbie
  • It shouldn't be this difficult. I would like all my account deleted and all of my data removed from your servers.
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Can not install Spotify on my tablet in Luxembourg

Hi, I have a premium account fromSweden that I use here in Luxembourg on my laptop, without any problem. Now I wanted to install it on my Tablet (Samsung Tab 2), and I can't cause it says that my country doesn't have spotify. How can I solve this? Sa...

  • Visitor
  • Hi,   I have a premium account fromSweden that I use here in Luxembourg on my laptop, without any problem. Now I wanted to install it on my Tablet (Samsung Tab 2), and I can't cause it says ...
  • 462 Views
  • 0 replies
  • 0 likes
  • 462 Views
  • 0 replies
  • 0 likes

Cant change country so i cant upgrade to spotify premium!!!!!!

Totally gutted that everytime i try to pay for spotify premium it displays it in dollars then refused my card details. Have tried my four different bank accounts and they all got declined. I live in the uk but downloaded spotify and tried the 48 hour...

  • Newbie
  • Totally gutted that everytime i try to pay for spotify premium it displays it in dollars then refused my card details. Have tried my four different bank accounts and they all got declined.  &n...
  • pascal379
  • Casual Listener
  • 489 Views
  • 3 replies
  • 0 likes
  • 489 Views
  • 3 replies
  • 0 likes