Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 143620 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 143620 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10207 Views
  • 3 replies
  • 9 likes
  • Security
  • 10207 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 501637 Views
  • 985 replies
  • 112 likes
  • Account
  • 501637 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123514 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123514 Views
  • 74 replies
  • 12 likes

change Facebook account on spotify

Hello!I have logged on to my friend's spotify with my facebook account and now I can not get rid of my account on her spotify. How do I remove it? so her Facebook account can be there instead?

  • Newbie
  • Hello! I have logged on to my friend's spotify with my facebook account and now I can not get rid of my account on her spotify. How do I remove it? so her Facebook account can be there instead? &n...
  • meahtenoha
  • Spotify
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Errpr 410 problem

For the whole day I have not been able to access spotify online, as it says my 'password is incorect' This is strange as It signs me in automatically all the time, and I have not changed my password since I last used spotify. I tried logging in with ...

  • Newbie
  • For the whole day I have not been able to access spotify online, as it says my 'password is incorect' This is strange as It signs me in automatically all the time, and I have not changed my password ...
  • Sam
  • Spotify
  • 898 Views
  • 1 replies
  • 0 likes
  • 898 Views
  • 1 replies
  • 0 likes

Songs missing from playlist

Hi, I opened up Spotify on my laptop some time ago, and opened my playlist. As I watched, some of my songs disappeared, and the playlist settled down at 138 tracks. It had 207 tracks before. My phone (Android) still shows the playlist as having 207 t...

  • Casual Listener
  • Hi,   I opened up Spotify on my laptop some time ago, and opened my playlist. As I watched, some of my songs disappeared, and the playlist settled down at 138 tracks. It had 207 tracks befor...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Premium not working on Desktop or iPhone

Heya, I've recently brought Premium and I've tried it on my Desktop but it still comes up saying I'm a free user. I try to play it on my iPhone and it gives me the choice to upgrade to Premium which I already are. Please help?

  • Newbie
  • Heya, I've recently brought Premium and I've tried it on my Desktop but it still comes up saying I'm a free user.   I try to play it on my iPhone and it gives me the choice to upgrade to Pre...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Grayed out songs

So I have a free account, and sometimes the songs get grayed out. I'm assuming it's because I get a limited amount of plays of the song. My question is will I be able to play them again in the future, and if so, when? Thanks. Sorry if this is in the ...

  • Casual Listener
  • So I have a free account, and sometimes the songs get grayed out. I'm assuming it's because I get a limited amount of plays of the song. My question is will I be able to play them again in the future...
  • Stupify
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Account Hacked

My account has playlists that I have not added, I have reset my password but new playlists keep on appearing. Is there a way to force a re-login without the software update? Thank you

  • Newbie
  • My account has playlists that I have not added, I have reset my password but new playlists keep on appearing.  Is there a way to force a re-login without the software update?   Thank you
  • licenced
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Can someone explain how exactly spotify works

Well I want to purcahse the monthly spotify as seems usefull. Wanting to find out some stuff first. MOST my songs atm were dled from youtube to an mp3 so they are in my pc but I can listen to them as it just syncs it to my phone and rest are ones tha...

  • Visitor
  • Well I want to purcahse the monthly spotify as seems usefull. Wanting to find out some stuff first. MOST my songs atm were dled from youtube to an mp3 so they are in my pc but I can listen to them as...
  • licenced
  • Community Legend
  • 1146 Views
  • 1 replies
  • 0 likes
  • 1146 Views
  • 1 replies
  • 0 likes

Delete My Account

I have sent a request to customer support asking them to delete my account. I have two, afurry & afurry91. I would like them both deleted. I contacted you guys using the method outlined in other threads but nobody has responded.

  • Visitor
  • I have sent a request to customer support asking them to delete my account. I have two, afurry & afurry91. I would like them both deleted. I contacted you guys using the method outlined in other ...
  • user-removed
  • Not applicable
  • 395 Views
  • 6 replies
  • 0 likes
  • 395 Views
  • 6 replies
  • 0 likes

Solved!! Can't redeem NUS extra code

Hi, I am currently subscribed to spotify through my three uk mobile contract. I am just starting a degree and have received an NUS extra card that qualifies me for a discounted rate. The problem is that the spotify website won't let me redeem that co...

  • Casual Listener
  • Hi, I am currently subscribed to spotify through my three uk mobile contract. I am just starting a degree and have received an NUS extra card that qualifies me for a discounted rate. The problem is...
  • Maf
  • Casual Listener
  • 3544 Views
  • 4 replies
  • 0 likes
  • 3544 Views
  • 4 replies
  • 0 likes

Logging in as 1136430323-user

I changed something about facebook in preferences, now I'm logging into a different account even though I'm using the same username and password, I found "my old profile" and could retreive the playlists but I cant edit them... How do I get it back? ...

  • Casual Listener
  • I changed something about facebook in preferences, now I'm logging into a different account even though I'm using the same username and password, I found "my old profile" and could retreive the playl...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Solved!! Currently abroad but would like offline acces

I am currently in england for another 3 months but would love to have songs on my iphone as well... Now I wanted to get a subscription but I get the error message: Payment failed Sorry, we couldn't process your order. This may be a result of your pay...

  • Regular
  • I am currently in england for another 3 months but would love to have songs on my iphone as well...   Now I wanted to get a subscription but I get the error message:   Payment faile...
  • jjkoehorst
  • Regular
  • 706 Views
  • 6 replies
  • 0 likes
  • 706 Views
  • 6 replies
  • 0 likes

Lost Premium NUS discount

Recently my Spotify subscription payment failed due to my card details changing and not updating my account with the new details. I have now updated my account but have seem to have lost my 50% discount on Spotify Premium as an NUS card holder and am...

  • Casual Listener
  • Recently my Spotify subscription payment failed due to my card details changing and not updating my account with the new details. I have now updated my account but have seem to have lost my 50% disco...
  • Sam
  • Spotify
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Weird Stuff

So, we got spotify Premium with our TV thing and I love it, unlucky enough though, my mom connected her Faceable to it and I wanted my FaceBook connected to it, so I try to figure out how to do it and I'm screwing around with the settings and stuff, ...

  • Newbie
  • So, we got spotify Premium with our TV thing and I love it, unlucky enough though, my mom connected her Faceable to it and I wanted my FaceBook connected to it, so I try to figure out how to do it an...
  • Sam
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Can't access music!

I updated my form of payment after my old card was declined but I am still unable to access any of my music

  • Newbie
  • I updated my form of payment after my old card was declined but I am still unable to access any of my music
  • Sam
  • Spotify
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Help!

My sister recently decided to Start using my premium. Account on her iPhone! She has now linke. Her facebook account with my account and consequently has changed all my details to her name! How can I stop her facebook from being linked to my account!...

  • Casual Listener
  • My sister recently decided to Start using my premium. Account on her iPhone! She has now linke. Her facebook account with my account and consequently has changed all my details to her name! How can I...
  • as_27
  • Casual Listener
  • 262 Views
  • 4 replies
  • 0 likes
  • 262 Views
  • 4 replies
  • 0 likes

Solved!! Too many artists...not enough money!!

I love spotify due to the fact I can listen to countless new artists & decide whether to buy or not. Problem is, there is too much music and not enough money to buy it all. I may have missed a functionality or two but is there a way of highlighting /...

  • Newbie
  • I love spotify due to the fact I can listen to countless new artists & decide whether to buy or not. Problem is, there is too much music and not enough money to buy it all. I may have missed a fu...
  • Zoeeabird
  • Newbie
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Need to change my account is it possible? (Facebook)

Ok, so I've really had enough of Facebook so I tried deactivating my account till I realized that my Spotify premium would no longer work. So I understand now that having a fb account is required but is it possible to link to a different "fake" fb ac...

  • Regular
  • Ok, so I've really had enough of Facebook so I tried deactivating my account till I realized that my Spotify premium would no longer work. So I understand now that having a fb account is required but...
  • Sleepy8686
  • Regular
  • 470 Views
  • 8 replies
  • 0 likes
  • 470 Views
  • 8 replies
  • 0 likes

Deleted facebook account, still charged

Hi, I signed up for spotify and the trial thingÿ, and used paypal... etc... I made a facebook account just for spotify, not having had one before. So I deleted my facebook account, just dont like it for personal reasns, but I still got charged a few ...

  • Visitor
  • Hi,   I signed up for spotify and the trial thingÿ, and used paypal... etc... I made a facebook account just for spotify, not having had one before.   So I deleted my facebook accou...
  • user-removed
  • Not applicable
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Find all my published playlists?

Hi, Is there any chance of finding all the playlists I've ever created/published?Lately I've gotten a few notification emails that people have subscribed to very old playlists of mine (from 2008) that I even don't have in my Spotify anymore. It would...

  • Visitor
  • Hi, Is there any chance of finding all the playlists I've ever created/published? Lately I've gotten a few notification emails that people have subscribed to very old playlists of mine (from 2008)...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Charged two times three months in a row!

Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understand why this is happenening. Can someone help me? I am...

  • Casual Listener
  • Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understa...
  • Goodman
  • Spotify Legend
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes