Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9029 Views
  • 1 replies
  • 9 likes
  • Security
  • 9029 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481884 Views
  • 979 replies
  • 111 likes
  • Account
  • 481884 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210879 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210879 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120911 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120911 Views
  • 72 replies
  • 12 likes

contact not working (want to delete my account immediately)

hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do this and have it done now because i am now using my husban...

  • Visitor
  • hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do thi...
  • user-removed
  • Not applicable
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Solved!! Trial When I've Bought Premium

Hey I've seen this problem in the forums but no solution-Basically I've bought a premium account for a particular Facebook linked email but when I login to spotify on my iPhone it says my "trial ends in 32 days".Why am I still supposedly in a trial w...

  • Casual Listener
  • Hey I've seen this problem in the forums but no solution- Basically I've bought a premium account for a particular Facebook linked email but when I login to spotify on my iPhone it says my "trial en...
  • user-removed
  • Not applicable
  • 561 Views
  • 8 replies
  • 0 likes
  • 561 Views
  • 8 replies
  • 0 likes

How to get device password

I do not understand what I should do. My account was created by Facebook, and I just upgradeed my account. When I click the link it brings me to Edit my Profile, but is says nothing about submit for device password. I am planning to use this on Sonos...

  • Newbie
  • I do not understand what I should do. My account was created by Facebook, and I just upgradeed my account. When I click the link it brings me to Edit my Profile, but is says nothing about submit for ...
  • kasperlene
  • Casual Listener
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Payment failiure! :(

Hey, I have been paying for spotify premium for a year now. And suddenly I get this message "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment d...

  • Newbie
  • Hey, I have been paying for spotify premium for a year now. And suddenly I get this message "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired,...
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Accidentally bought premium

Hi.....I accidentally bought spotify premium, is there anyway to cancel the payment?

  • Newbie
  • Hi.....I accidentally bought spotify premium, is there anyway to cancel the payment?
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

bought unlimited, but did not recive it.

Hey, I bought spotify unlimited and i havent recived it. still getting commercials and such. been useing it for ages flawless, but now its gone all wrong. any suggetions on what to do too fix it ?

  • Casual Listener
  • Hey, I bought spotify unlimited and i havent recived it. still getting commercials and such. been useing it for ages flawless, but now its gone all wrong. any suggetions on what to do too fix it ?
  • user-removed
  • Not applicable
  • 286 Views
  • 5 replies
  • 0 likes
  • 286 Views
  • 5 replies
  • 0 likes

Can't login anywhere

Hi, I 've had login problems since thursday (06/21), and don't have any response from the support. It's a "premium account", I expected more interest from the company... I sent this via the support form. "Starting this Thursday (06/21) afternoon, I w...

  • Newbie
  • Hi,    I 've had login problems since thursday (06/21), and don't have any response from the support.   It's a "premium account", I expected more interest from the company... ...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Premium with ads

I have a premium account that has worked just fine for half a year but now I'm getting the ads and all my playlists now have 0 songs!!

  • Newbie
  • I have a premium account that has worked just fine for half a year but now I'm getting the ads and all my playlists now have 0 songs!!
  • licenced
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Trial account question

If i take up the 30 day Premium account trial, will my credit card get charged automatically if I do not cancel it before the expiration date? What if I remove my card details and not explicitly cancel? Thanks.

  • Regular
  • If i take up the 30 day Premium account trial, will my credit card get charged automatically if I do not cancel it before the expiration date? What if I remove my card details and not explicitly can...
  • user-removed
  • Not applicable
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Lost playlists.

I logged on my account and all my playlists were gone, please help !

  • Casual Listener
  • I logged on my account and all my playlists were gone, please help !
  • meahtenoha
  • Spotify
  • 522 Views
  • 15 replies
  • 0 likes
  • 522 Views
  • 15 replies
  • 0 likes

Solved!! I'm a Premium member and have to pay for downloads

I'm a Premium Spotify member through my broadband provider in The Netherlands. I want to download some tracks. With a Premium membership this should be free. But everytime I try, I get the message that I have to pay (buy downloads). I already checked...

  • Newbie
  • I'm a Premium Spotify member through my broadband provider in The Netherlands. I want to download some tracks. With a Premium membership this should be free. But everytime I try, I get the message ...
  • Stupify
  • Community Legend
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

offline

Can't get spotify premium on line

  • Newbie
  • Can't get spotify premium on line
  • Grayson
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Help I deleted playlists crucial to a memorial service tonight

Long story short I purposely deleted 4 playlists or so a while ago that were for a memorial service that never happened. Now its happening and I need for tonight. If anyone at Spotify could help (ive seen this covered) I would very much appreciate it...

  • Casual Listener
  • Long story short I purposely deleted 4 playlists or so a while ago that were for a memorial service that never happened. Now its happening and I need for tonight. If anyone at Spotify could help (ive...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Switching to a regular Spotify account

Hi, Is there a way to convert my Facebook associated account to a regular Spotify account? I want to de-activate my Facebook account but Spotify is keeping me from doing it. Is there a way that I can get the regular username and password? Thanks

  • Casual Listener
  • Hi,   Is there a way to convert my Facebook associated account to a regular Spotify account? I want to de-activate my Facebook account but Spotify is keeping me from doing it. Is there a way...
  • Stupify
  • Community Legend
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Facebook music activity problem

I have recently realized that some Artist in my playlist such as Led Zeppelin and Pink Floyd are not being recorded on my Facebook music activity. It shows my Top playlists, songs, artists and albums properly and I am guessing that my problem is just...

  • Newbie
  • I have recently realized that some Artist in my playlist such as Led Zeppelin and Pink Floyd are not being recorded on my Facebook music activity. It shows my Top playlists, songs, artists and albums...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Payment failure

I want to re order a purchase. I have suspended several months ago the automatic biiling through paypal. Now i want to re order, and i obtain the following message : Echec du paiement. Assurez-vous d'avoir assez de fonds sur votre compte et que votre...

  • Newbie
  • I want to re order a purchase. I have suspended several months ago the automatic biiling through paypal. Now i want to re order, and i obtain the following message :   Echec du paiement. A...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Please delete my account

Can some administrator delete my account? I really needed to change the place as it wouldn't let me log in but I need a credit cart number and cvc and I can't use it (it's my parents). Is there any solutions? If not then plese delete my account and I...

  • Regular
  • Can some administrator delete my account? I really needed to change the place as it wouldn't let me log in but I need a credit cart number and cvc and I can't use it (it's my parents). Is there any s...
  • Grayson
  • Roadie
  • 356 Views
  • 4 replies
  • 0 likes
  • 356 Views
  • 4 replies
  • 0 likes

Music Purchases

Hello, I have been using Spotify at the free level and I have some questions about purchasing music. 1. Do i need a premium account to buy music? 2. Are my credit card details kept on file, if so can they be removed later - ie, if i make a one off pu...

  • Regular
  • Hello, I have been using Spotify at the free level and I have some questions about purchasing music. 1. Do i need a premium account to buy music? 2. Are my credit card details kept on file, if so ca...
  • wishface
  • Regular
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes

Problems with password recovery

I tried to recover my password for my premium account, but the e-mail doesn't appear in my inbox or my spamfolder. Can I get some hep with this?

  • Casual Listener
  • I tried to recover my password for my premium account, but the e-mail doesn't appear in my inbox or my spamfolder.   Can I get some hep with this?
  • Noorri
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
  • 0 likes

Spotify LogIn funktioniert nur in der PC-Software nicht auf Website oder Onkyo TX-NR509

Servus, habe mir einen Onkyo TX-NR 509 AV-Receiver mit spotify Support zugelegt und mir deshalb einen spotify account zugelegt. Registriert habe ich mich mit meinem Facebook Account. Die Log In Page hat suggeriert, dass man Spotify Premium die ersten...

  • Newbie
  • Servus,   habe mir einen Onkyo TX-NR 509 AV-Receiver mit spotify Support zugelegt und mir deshalb einen spotify account zugelegt.   Registriert habe ich mich mit meinem Facebook Account...
  • zenon69
  • Casual Listener
  • 6339 Views
  • 3 replies
  • 0 likes
  • 6339 Views
  • 3 replies
  • 0 likes