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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 135610 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 135610 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10085 Views
  • 3 replies
  • 9 likes
  • Security
  • 10085 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499474 Views
  • 982 replies
  • 112 likes
  • Account
  • 499474 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123105 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123105 Views
  • 72 replies
  • 12 likes

Failed to enable spotify social

My spotify refuses to sync with Facebook, I've tried asking for help before but only got generic solutions such as "reinstall Spotify".When I signed up for Spotify with my previous Facebook account I grew fond of the service, however since I was goin...

  • Casual Listener
  • My spotify refuses to sync with Facebook, I've tried asking for help before but only got generic solutions such as "reinstall Spotify". When I signed up for Spotify with my previous Facebook accou...
  • Sam
  • Spotify
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Student deal without NUS

there's a new website i've been using, that verifies you're a student then gives you deals without needing a card. It's much better than NUS. It would be awesome if Spotify offered a student deal through them as well! https://www.myunidays.com/

  • Visitor
  • there's a new website i've been using, that verifies you're a student then gives you deals without needing a card. It's much better than NUS.   It would be awesome if Spotify offered a student...
  • MiaMoustache
  • Newbie
  • 846 Views
  • 1 replies
  • 1 likes
  • 846 Views
  • 1 replies
  • 1 likes

My girlfriends accounts think she's me!

Hi. When i log on to my account it says that i logged in to drumaeckel. Wich is my username.But when i log in to my girlfriends account it says that im Alfred Gotesson wich is my realname.What is the problem here? Can someone help me?

  • Newbie
  • Hi.   When i log on to my account it says that i logged in to drumaeckel. Wich is my username. But when i log in to my girlfriends account it says that im Alfred Gotesson wich is my realname....
  • meahtenoha
  • Spotify
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Account login trouble/positive feedback for the spotify team!

I wouldn't be post here unless it was my last option. I deleted my facebook account unaware that spotify requires it. I love spotify, the premium plan on my cell phone is so clutch So I reactivated my facebook to get it back and I no longer have the ...

  • Newbie
  • I wouldn't be post here unless it was my last option.   I deleted my facebook account unaware that spotify requires it. I love spotify, the premium plan on my cell phone is so clutch 🙂 So I r...
  • meahtenoha
  • Spotify
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I'm REALLY PISSED OFF for spotify BUG related to my account!!!

For some unknown reason, my wife's facebook profile is visible in the right top corner even I have logged with MY OWN account details!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I can see all my playlists etc. and account settings shows correct details with the rig...

  • Casual Listener
  • For some unknown reason, my wife's facebook profile is visible in the right top corner even I have logged with MY OWN account details!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I can see all my playlists etc. and ...
  • Stupify
  • Community Legend
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Can't log in from windows 7 computer

I'm unable to log into Spotify from a Windows 7 machine. I registered my facebook account with Spotify and that worked. Then I downloaded the installer and when prompted to sign in, it just attempts to sign in for a long time and then goes right back...

  • Casual Listener
  • I'm unable to log into Spotify from a Windows 7 machine.  I registered my facebook account with Spotify and that worked.  Then I downloaded the installer and when prompted to sign in, it ju...
  • norg
  • Casual Listener
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Solved!! login issues

hi its no so much login issues but still about that, i have a virgin media tivo box and an android huawei u8510 and also a win 7 netbook all with the spotify program i can launch spotify on the tivo and it will say that i am logged in on another devi...

  • Casual Listener
  • hi   its no so much login issues but still about that,   i have a virgin media tivo box and an android huawei u8510 and also a win 7 netbook all with the spotify program   i can ...
  • meahtenoha
  • Spotify
  • 534 Views
  • 4 replies
  • 0 likes
  • 534 Views
  • 4 replies
  • 0 likes

Wrong subscription status.

Hello!I have a question about my account. When I have logged in and select the "subscription" it says that I use "Spotify Free" but I have a premium account. Why?Best regardsAndreas

  • Newbie
  • Hello! I have a question about my account. When I have logged in and select the "subscription" it says that I use "Spotify Free" but&nbs...
  • Richard
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Question about the 3 devices policy

So, I'm interested in signing up for Premium so I can listen to music offline using an ipod and a tablet. I am planning on listening to music on two computers, online only, as well. My question is am I limited to only 3 devices (online or off) for my...

  • Visitor
  • So, I'm interested in signing up for Premium so I can listen to music offline using an ipod and a tablet.  I am planning on listening to music on two computers, online only, as well.   My...
  • Richard
  • Community Legend
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

I bought a song whose title Spotify mistook for another

... resulting in paying for the wrong track. Check these 2 tracks by artist Light Asylum: Light Asylum – Dark AlliesLight Asylum – Skull Fuct As you can see the system has mistaken one for another. Proof: "Dark Allies" official video: http://www.yout...

  • Casual Listener
  • ... resulting in paying for the wrong track.   Check these 2 tracks by artist Light Asylum:   Light Asylum – Dark Allies Light Asylum – Skull Fuct   As you can see the system ha...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Abroad temporarily

I have been in Argentina for a few months now, and now I can't usy my spotify anymore, I was wondering if there was a way to keep using spotify while in Argentina, I will return to the Netherlands in 2 months. Kind regards, Lex

  • Casual Listener
  • I have been in Argentina for a few months now, and now I can't usy my spotify anymore, I was wondering if there was a way to keep using spotify while in Argentina, I will return to the Netherlands in...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! Change country temporarily

Hi guys! I´m currently living in Sweden and have a premium subscription.In about 2 weeks i´m going to Cyprus on holiday for a week and want to be able to use my spotify account there.Do I need to change anything or should I just make a few offline pl...

  • Casual Listener
  • Hi guys!   I´m currently living in Sweden and have a premium subscription. In about 2 weeks i´m going to Cyprus on holiday for a week and want to be able to use my spotify account there. Do ...
  • Zyberr
  • Casual Listener
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Moved from Norway to US

Hi I had a free Spotify account in Norway, and just started a premium which I could use it here in US. When I selected US as country, payment was denied. When I selected Norway as country, payment was accepted. But now I can't listen to anything, bec...

  • Visitor
  • Hi   I had a free Spotify account in Norway, and just started a premium which I could use it here in US. When I selected US as country, payment was denied. When I selected Norway as country, p...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

These constant software updates...

Although paying for a premium service I am subject to endure a waiting period while starting up the client, due to software upgrades. I have through preferences/settings no means to turn automatic updates off. This is by no means acceptable. I don´t ...

  • Casual Listener
  • Although paying for a premium service I am subject to endure a waiting period while starting up the client, due to software upgrades. I have through preferences/settings no means to turn automatic up...
  • Novice
  • Casual Listener
  • 835 Views
  • 2 replies
  • 0 likes
  • 835 Views
  • 2 replies
  • 0 likes

Upgrade from unlimited to premium immediately?

Do I have to wait half a month to uprade from unlimited to premium? Isn't it possible to pay an upgrade fee and use it at once?

  • Casual Listener
  • Do I have to wait half a month to uprade from unlimited to premium? Isn't it possible to pay an upgrade fee and use it at once?
  • meahtenoha
  • Spotify
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Shared un-deletable post to Facebook

Hi, I left Spotify running for my father with my Facebook page open. He was listening to Yanni over two hours ago and left at 4pm. It is now 6pm and twenty minutes ago I get a post n my Facebook main feed that I am still listening to Yanni. How did t...

  • Newbie
  • Hi, I left Spotify running for my father with my Facebook page open. He was listening to Yanni over two hours ago and left at 4pm. It is now 6pm and twenty minutes ago I get a post n my Facebook main...
  • meahtenoha
  • Spotify
  • 1156 Views
  • 1 replies
  • 0 likes
  • 1156 Views
  • 1 replies
  • 0 likes

I can't unsubscribe

I keep trying to enter my password in order to unsubscribe to Premium. My account is hooked up to my facebook so I enter my FB password and it doesn't accept it, I even reset my FB password and tried but it wont take it. I don't have the money, so I ...

  • Newbie
  • I keep trying to enter my password in order to unsubscribe to Premium. My account is hooked up to my facebook so I enter my FB password and it doesn't accept it, I even reset my FB password and tried...
  • Sam
  • Spotify
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Subscription that wasn't mine

hi, Ive looked at my subscriptions and on the 29th April apparently i started one with something called Telia. This is nothing to do with me, so can it be stopped ASAP? I have no idea who is paying for it.ThanksColin

  • Regular
  • hi, Ive looked at my subscriptions and on the 29th April apparently i started one with something called Telia. This is nothing to do with me, so can it be stopped ASAP? I have no idea who is paying f...
  • sputnix
  • Regular
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Why is my Spotify account using the swedisch Popcharts?

I´m living in Germany, but if i play the toptitels i´m only getting the swedish charts? How can i switch to the german charts?!Thnaks for your help!

  • Regular
  •  I´m living in Germany, but if i play the toptitels i´m only getting the swedish charts? How can i switch to the german charts?! Thnaks for your help!
  • bashi2003
  • Regular
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Wrong association of artist on facebook - Sonata Arctica

Hi, there seems to be a bug in spotify that causes "kardinal offishall" to appear on the facebook timeline when songs from the band "Sonata Arctica" are played. Technical info:Using the latest preview linux version on Ubuntu

  • Newbie
  • Hi,   there seems to be a bug in spotify that causes "kardinal offishall" to appear on the facebook timeline when songs from the band "Sonata Arctica" are played.   Technical info: Usi...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes