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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9049 Views
  • 1 replies
  • 9 likes
  • Security
  • 9049 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482286 Views
  • 979 replies
  • 111 likes
  • Account
  • 482286 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210942 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210942 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120944 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120944 Views
  • 72 replies
  • 12 likes

Spotify Duo account repeatedly being logged out from Tesla

PlanPremiumCountryUK My Question or IssueI have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any issue. I recently upgraded to a Spotify Duo account and now I am re...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any...
  • Tidyfilms
  • Visitor
  • 1056 Views
  • 6 replies
  • 1 likes
  • Account
  • 1056 Views
  • 6 replies
  • 1 likes

Superuser Contribution I'm trying to link my account to an email, but it says the email is taken

I used to log in using my Facebook, but it's not working anymore, so I try adding my email to my account but it says the email is taken. This shouldn't be possible!

  • Visitor
  • I used to log in using my Facebook, but it's not working anymore, so I try adding my email to my account but it says the email is taken. This shouldn't be possible!
  • Ivelina
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in in the app

The email and password are right but the app says that is an error and I can't get in my account

  • Visitor
  • The email and password are right but the app says that is an error and I can't get in my account
  • Not applicable
  • 1148 Views
  • 11 replies
  • 0 likes
  • 1148 Views
  • 11 replies
  • 0 likes

Superuser Contribution My playlist is showing up under another user

When I search a particular user who I don't follow and visa versa I have noticed my playlist shows up when searching there name

  • Casual Listener
  • When I search a particular user who I don't follow and visa versa I have noticed my playlist shows up when searching there name
  • happylifehappywife
  • Visitor
  • 2164 Views
  • 9 replies
  • 2 likes
  • 2164 Views
  • 9 replies
  • 2 likes

Solved!! Can't make monthly payment till new card arrives

PlanPremiumCountryVietnam My Question or Issue My payment card was recently cancelled due to fraudulent activity in my account. I have a new card coming and should be here within the next 24hrs. My monthly payment was due on the 9/1 and I'm worried t...

  • Newbie
  • Plan Premium Country Vietnam   My Question or Issue   My payment card was recently cancelled due to fraudulent activity in my account. I have a new card coming and should be here wit...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot delete my account

I am trying to delete my Spotify account. I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge. Never loads. Tried on 2 different Macs, my iPhone and my iP...

  • Casual Listener
  • I am trying to delete my Spotify account.  I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge.&nb...
  • Not applicable
  • 1367 Views
  • 8 replies
  • 0 likes
  • Account
  • 1367 Views
  • 8 replies
  • 0 likes

change display name and profile picture in mobile web player

the other help options i am seeing say to go to the “view profile” and then “edit”. i do not have this option and instead i can click “profile” but there is no editing option.

  • Casual Listener
  • the other help options i am seeing say to go to the “view profile” and then “edit”. i do not have this option and instead i can click “profile” but there is no editing option.
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Need a refund for spotify premium subscription

I'm requesting a refund for a Spotify Premium subscription I didn't use.

  • Visitor
  • I'm requesting a refund for a Spotify Premium subscription I didn't use.
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Spotify support asking for full card number

Hello, Just polling other users of Spotify support to see if my experience matches any others. I recently found out Spotify was charging me twice for the same subscription for the past four months (confirmed one sub, definite payment issue). Having c...

  • Newbie
  • Hello,   Just polling other users of Spotify support to see if my experience matches any others.   I recently found out Spotify was charging me twice for the same subscription for t...
  • alekol1
  • Visitor
  • 6722 Views
  • 11 replies
  • 1 likes
  • 6722 Views
  • 11 replies
  • 1 likes

Solved!! Received an email advising payment request failed

I have a premium account in Australia with an automatic payment plan. I have received an email which purports to be from Spotify. The email says that my automatic payment has failed and asks me to click a link and resubmit the payment. I am threatene...

  • Casual Listener
  • I have a premium account in Australia with an automatic payment plan.  I have received an email which purports to be from Spotify.  The email says that my automatic payment has failed and a...
  • Maxim
  • Spotify Star
  • 550 Views
  • 3 replies
  • 0 likes
  • Security
  • 550 Views
  • 3 replies
  • 0 likes

Can't create account on 13th birthday

PlanFree/PremiumCountry DevicePixel 8Operating SystemAndroid My Question or IssueMy daughter turned 13 today but when I try to create her account it says she does not meet the age requirements.

  • Casual Listener
  • Plan Free/Premium Country   Device Pixel 8 Operating System Android   My Question or Issue My daughter turned 13 today but when I try to create her account it says she does not me...
  • Maxim
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • Account
  • 249 Views
  • 3 replies
  • 0 likes

Can't find upgrade button

I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u guys my money why are u making it so difficult!?

  • Newbie
  • I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u ...
  • KatesHere
  • Community Legend
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pull profile picture from account?

Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can no longer find the original picture in my photos. I...

  • Casual Listener
  • Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can ...
  • dex01
  • Casual Listener
  • 85016 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 85016 Views
  • 8 replies
  • 0 likes

Someone logs in my account

It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doesn't seem to matter since he's already logged in.If...

  • Visitor
  • It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doe...
  • TanyaS
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenos tardes soy Alejandra Diaz ya no tengo mi correo ya no me puedo tener

Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción

  • Visitor
  • Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción
  • Novy
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Can't remove old/broken devices from my account

PlanPremiumCountryGermanyDeviceRedmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to removeOperating Systemipados 18, ios 12, hyper os My Question or IssueI have a new iphone se but I cannot make downloads on it because my broken ...

  • Casual Listener
  • Plan Premium Country Germany Device Redmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to remove Operating System ipados 18, ios 12, hyper os   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

At the same adress my wife can't attend my duo plan!

I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system didn't even ask for any address knowledge! Please help...

  • Regular
  • I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system did...
  • Luan
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot log into my free hulu with ads account that is part of the Spotify Premium that I have had

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Elena
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • Free
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! How to delete a playlist?

I'm confused. Some time ago I deleted a playlist that I created. Another user followed/subscribed to my playlist and seems to have kept that playlist in his account even after I deleted it. Because a couple of days ago I got an email saying that this...

  • Regular
  • I'm confused. Some time ago I deleted a playlist that I created. Another user followed/subscribed to my playlist and seems to have kept that playlist in his account even after I deleted it. Because a...
  • artistforet
  • Casual Listener
  • 49000 Views
  • 9 replies
  • 1 likes
  • 49000 Views
  • 9 replies
  • 1 likes

My payment method and country don't match

I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"

  • Visitor
  • I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes