Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9369 Views
  • 3 replies
  • 9 likes
  • Security
  • 9369 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485176 Views
  • 979 replies
  • 111 likes
  • Account
  • 485176 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211780 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211780 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121456 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121456 Views
  • 72 replies
  • 12 likes

Superuser Contribution I CANT Redeem my gift card

For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ?

  • Newbie
  • For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ? 
  • Chris
  • Spotify
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant find my account anymore?

Hello, so a few days ago i paired my mastercard with spotify to be able to use the 30 days trial.Now i tried to log in but for some reason it said there's no active account registered with my email, which was anyways saved in my cloud. I tried to log...

  • Newbie
  • Hello, so a few days ago i paired my mastercard with spotify to be able to use the 30 days trial. Now i tried to log in but for some reason it said there's no active account registered with my email...
  • Chris
  • Spotify
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Spotify thinks I'm abroad

Hi there, I cannot access my free Spotify account as it thinks I am abroad while I am not. I have recently been abroad for 3 weeks but am back now, how can this issue be fixed? Thank you, Sarah

  • Visitor
  • Hi there,   I cannot access my free Spotify account as it thinks I am abroad while I am not. I have recently been abroad for 3 weeks but am back now, how can this issue be fixed?   Than...
  • user-removed
  • Not applicable
  • 1447 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 1447 Views
  • 2 replies
  • 0 likes

Sonos & Spotify

Spotify does not connect directly to sonos through the Spotify app. Can locate my sonos device available thru Spotify, and it appears to be connecting, then it stops. Spotify can be accessed directly through sonos app. Sonos support says it’s a Spoti...

  • Casual Listener
  • Spotify does not connect directly to sonos through the Spotify app. Can locate my sonos device available thru Spotify, and it appears to be connecting, then it stops. Spotify can be accessed directly...
  • peck1
  • Casual Listener
  • 503 Views
  • 2 replies
  • 1 likes
  • 503 Views
  • 2 replies
  • 1 likes

Superuser Contribution No puedo acceder a mi cuenta

Buenos diasTengo un problema para poder acceder a Spotify, introduzco mi usuario y contraseña y al dar clic en iniciar sesion no cambia de pantalla, siempre se queda en la pantalla de iniciar sesión. He intentado entrar con facebook y con mi correo y...

  • Casual Listener
  • Buenos dias Tengo un problema para poder acceder a Spotify, introduzco mi usuario y contraseña y al dar clic en iniciar sesion no cambia de pantalla, siempre se queda en la pantalla de iniciar sesió...
  • ElsaTrochez
  • Casual Listener
  • 907 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 907 Views
  • 2 replies
  • 0 likes

E mail Adresse und Passwort vergessen

I forgot my password and my Email adress. Premium is on my phone number. How can I cancel it?

  • Newbie
  • I forgot my password and my Email adress. Premium is on my phone number. How can I cancel it?
  • Luke
  • Spotify Star
  • 4404 Views
  • 1 replies
  • 0 likes
  • 4404 Views
  • 1 replies
  • 0 likes

Solved!! I’ve been charged three times for one subscription

Hello- my name is Jill Lutz and I've been charged three times in July for one subscription. Please contact me back to resolve this issue. I am trying to use your "contact form" and it is failing. Thanks.

  • Newbie
  • Hello- my name is Jill Lutz and I've been charged three times in July for one subscription. Please contact me back to resolve this issue. I am trying to use your "contact form" and it is failing. T...
  • brooke131
  • Newbie
  • 14208 Views
  • 15 replies
  • 1 likes
  • Subscription
  • 14208 Views
  • 15 replies
  • 1 likes

account

hello,i have a premium account on a facebook that i canceled.. how can i recover it to transfer it to my actual facebook account ?

  • Casual Listener
  • hello, i have a premium account on a facebook that i canceled..  how can i recover it to transfer it to my actual facebook account ?    
  • PoopLooser97
  • Regular
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Forgot Email and Username

I have forgotten which email address I have used for my spotify account and the username provided in the app is incorrect. The account has premium, so would be able to log in again. Does someone know how I could recover my email address or username s...

  • Visitor
  • I have forgotten which email address I have used for my spotify account and the username provided in the app is incorrect. The account has premium, so would be able to log in again.    Do...
  • TheBrickSlayer
  • Roadie
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Family subscription

Hellou, i was canceling my family sub, but it was by accident, can i get it back right the way it was or i have to do all again?

  • Newbie
  • Hellou,  i was canceling my family sub, but it was by accident,  can i get it back right the way it was or i have to do all again? 
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Can't add songs to playlists

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs. I've already tried logging out and reinstalling the app. I'm runn...

  • Music Fan
  • For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs.    ...
  • eastLondonJack
  • Newbie
  • 428 Views
  • 4 replies
  • 0 likes
  • Other
  • 428 Views
  • 4 replies
  • 0 likes

How to change email id?

Help me to change email id, I have used my office mail id and now I am thinking to update my personal one.Thanks in advance.

  • Casual Listener
  • Help me to change email id, I have used my office mail id and now I am thinking to update my personal one. Thanks in advance. 
  • kejt_
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 521 Views
  • 1 replies
  • 0 likes

Solved!! Help

In my country, Spotify isn`t accesible. To use Spotify, i use a VPN. If I buy Spotify premium, i can use spotify whitout VPN?

  • Casual Listener
  • In my country, Spotify isn`t accesible. To use Spotify, i use a VPN. If I buy Spotify premium, i can use spotify whitout VPN?
  • Maxim
  • Spotify Star
  • 461 Views
  • 3 replies
  • 0 likes
  • Account
  • 461 Views
  • 3 replies
  • 0 likes

Solved!! Review my address for Family Account

Sent invitation to my wife twice, but it seems like my address and what she punched in is a little bit different. How can I review the address that I submit to Spotify?

  • Newbie
  • Sent invitation to my wife twice, but it seems like my address and what she punched in is a little bit different. How can I review the address that I submit to Spotify? 
  • Maxim
  • Spotify Star
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs List

Where have all my songs gone (over 3,000) from my Spotify App? I am now a Premium subscriber and the other day I was putting songs in the list into different playlists and all of sudden the whole lot disappeared. Help!

  • Casual Listener
  • Where have all my songs gone (over 3,000) from my Spotify App? I am now a Premium subscriber and the other day I was putting songs in the list into different playlists and all of sudden the whole lot...
  • haysus
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan Address Problem

My brother added me to the family plan. He lived with me and the other registrees at the time, but he's in the military and was sent to Korea to serve. I was listening one day and tried to play my usual songs, but I noticed the "Shuffle Play" prompt ...

  • Newbie
  • My brother added me to the family plan. He lived with me and the other registrees at the time, but he's in the military and was sent to Korea to serve. I was listening one day and tried to play my us...
  • dhimasginting
  • Newbie
  • 15591 Views
  • 10 replies
  • 0 likes
  • 15591 Views
  • 10 replies
  • 0 likes

I put out a new album under a different distributor then before and it created a new artist page

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

  • Newbie
  • Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.
  • peterbeau
  • Roadie
  • 440 Views
  • 2 replies
  • 1 likes
  • Account
  • 440 Views
  • 2 replies
  • 1 likes

Worng email

I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword

  • Newbie
  • I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword
  • kejt_
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Can't edit Email through Facebook

I went to my account information and I saw that my email was missing. So I go to Facebook and update my contact settings. I go back to my account and... nothing still. I refreshed a few times and even waited 5 minutes but it doesn't seem to be updati...

  • Newbie
  • I went to my account information and I saw that my email was missing. So I go to Facebook and update my contact settings. I go back to my account and... nothing still. I refreshed a few times and eve...
  • kejt_
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Payment problem/ Ödeme sorunu

Premium üyeliğim olmasına ve banka kartımdan ödeme alınmasına rağmen hiçbir şeyi değiştirmediğim halde bu ay ödeme alınamadı ve premium üyeliğimi iptal edip tekrar denemek zorunda kaldım. Fakat önceden ödeme aldığı kart, şimdi kabul edilmiyor. Ne yap...

  • Regular
  • Premium üyeliğim olmasına ve banka kartımdan ödeme alınmasına rağmen hiçbir şeyi değiştirmediğim halde bu ay ödeme alınamadı ve premium üyeliğimi iptal edip tekrar denemek zorunda kaldım. Fakat ...
  • serta2
  • Casual Listener
  • 1016 Views
  • 3 replies
  • 5 likes
  • 1016 Views
  • 3 replies
  • 5 likes