Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9406 Views
  • 3 replies
  • 9 likes
  • Security
  • 9406 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485494 Views
  • 979 replies
  • 111 likes
  • Account
  • 485494 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211832 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211832 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121518 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121518 Views
  • 72 replies
  • 12 likes

Superuser Contribution I can't log into a Facebook created account and I need the email adress it is using

Long story short, I need the email that a FB created account is using and the Spotify login page won't let me sign in, saying the account doesn't exist.I can see through my FB settings page that the account does infact exist and I can't change my ema...

  • Newbie
  • Long story short, I need the email that a FB created account is using and the Spotify login page won't let me sign in, saying the account doesn't exist. I can see through my FB settings page that th...
  • Chris
  • Spotify
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Migration from I pad To new I pad

Free Spotify installed on new I pad is blocked. Message : you can not access to Spotify after 14 days abroad. Can someone help to deblock ?

  • Newbie
  • Free Spotify installed on new I pad is blocked. Message : you can not access to Spotify after 14 days abroad.  Can someone help to deblock ?
  • Chris
  • Spotify
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I manage account settings without a desktop?

For example: changing profile pictures, managing privacy settings, etc. After searching around for a bit, all of these seem to require the desktop app, even though they are really basic settings? But what if I don't even own a computer...? (I used to...

  • Casual Listener
  • For example: changing profile pictures, managing privacy settings, etc.   After searching around for a bit, all of these seem to require the desktop app, even though they are really basic sett...
  • Chris
  • Spotify
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Switching Family Plans

I was in a Family Plan a few months ago, but now I'm in another Family Plan with another administrator. In the list of members of this new family plan is the name of the administrator of the last plan that I was instead of my name. Why is that happen...

  • Casual Listener
  • I was in a Family Plan a few months ago, but now I'm in another Family Plan with another administrator. In the list of members of this new family plan is the name of the administrator of the last pla...
  • Mel98
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution LOST EVERYTHING

I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my phone and computer though and lost all of my infor...

  • Visitor
  • I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my...
  • Chris
  • Spotify
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify email won't update to the new Facebook email

I recently lost access to my email that was attached to my facebook account, so on facebook I changed to a new email. Even though I changed on Facebook, spotify still uses the old email. I can't update my email cuz my account is attached to facebook,...

  • Newbie
  • I recently lost access to my email that was attached to my facebook account, so on facebook I changed to a new email. Even though I changed on Facebook, spotify still uses the old email. I can't upda...
  • Chris
  • Spotify
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont have access to the email linked to my account and I've forgotten the password to my account.

The question is; how can I change either without the other? Been using Facebook login since forever, but want/need to start using password login. Can I do anything or do I have to start a new account? All help apreciated.

  • Newbie
  • The question is; how can I change either without the other? Been using Facebook login since forever, but want/need to start using password login. Can I do anything or do I have to start a new account...
  • Chris
  • Spotify
  • 438 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a bunch of playlists and they deleted. They aren’t on the recover playlist section

I made a bunch of playlists and they deleted when I went offline. I checked on the “recovery” section and none of them came up. Help

  • Newbie
  • I made a bunch of playlists and they deleted when I went offline. I checked on the “recovery” section and none of them came up. Help
  • Chris
  • Spotify
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account on my app that has premium/family does not exsit when i log onto website to add famly member

Account on my app that has premium/family does not exsit when i log onto website to add famly members.when i go to remember it sends details for a account thats is unknown to me and is not premium.but on app im on premium and have set up famly member...

  • Newbie
  • Account on my app that has premium/family does not exsit when i log onto website to add famly members. when i go to remember it sends details for a account thats is unknown to me and is not premium....
  • Chris
  • Spotify
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

How can people find me on Spotify if my username is random numbers and letters?

When I was creating my new Spotify account I didn't get the option to create a username, instead I got the opportunity to add a display name and the username is a bunch of numbers and letters. The display name is the name that is in the right top-han...

  • Newbie
  • When I was creating my new Spotify account I didn't get the option to create a username, instead I got the opportunity to add a display name and the username is a bunch of numbers and letters. The di...
  • Luke
  • Spotify Star
  • 7329 Views
  • 1 replies
  • 1 likes
  • Account
  • 7329 Views
  • 1 replies
  • 1 likes

can't login

I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify premium and I don't know what to do because the stran...

  • Casual Listener
  • I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify pr...
  • Luke
  • Spotify Star
  • 479 Views
  • 3 replies
  • 0 likes
  • Login
  • 479 Views
  • 3 replies
  • 0 likes

Account was hacked

Hello, my e-Mail was hacked and my old Spotify Account is also hacked. So i have no possibilty to get Thema Account back. I also have to pay for this Account. Please help

  • Newbie
  • Hello, my e-Mail was hacked and my old  Spotify Account is also hacked. So i have no possibilty to get Thema Account back. I also have to pay for this Account.  Please help
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

I can only get Spotify family

When I press the Get premium button, I can only get family. I do not want family, I want premium for myself only. I had premium but for some reason I was on free when I logged in today. How do I get premium?

  • Newbie
  • When I press the Get premium button, I can only get family. I do not want family, I want premium for myself only. I had premium but for some reason I was on free when I logged in today. How do I get ...
  • thekirsitar
  • Newbie
  • 378 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 378 Views
  • 2 replies
  • 0 likes

Issues with logging in by mail

Hello, I have been logging in through Facebook, but when I checked my profile today i saw a email I dont know, and I cant seem to change this because I cant remember the password. Since I dont know the email connected to my account I dont dare to sen...

  • Casual Listener
  • Hello, I have been logging in through Facebook, but when I checked my profile today i saw a email I dont know, and I cant seem to change this because I cant remember the password. Since I dont know t...
  • Sivertsandal
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Unauthorised user accessing my account

An unauthorised user has been accessing my account, even creating their own playlists! I've tried following the advice to change my password and log then off but they've changed my email address and password. I can access my account to listen to musi...

  • Newbie
  • An unauthorised user has been accessing my account, even creating their own playlists!   I've tried following the advice to change my password and log then off but they've changed my email add...
  • IguanaSetup
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 329 Views
  • 1 replies
  • 0 likes

CANT LOG IN

Hi everyone mt device if offline for some reason and I cant log inI keep getting the message "you currently set offline" so I went to the website to take my device off the "offline" and I cany take it off!!!!! what to do ?? my whole day is without mu...

  • Newbie
  • Hi everyone mt device if offline for some reason and I cant log in I keep getting the message "you currently set offline" so I went to the website to take my device off the "offline" and I cany take...
  • Nico
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

I can't log in on my iPhone because it thinks I'm abroad

I live in Bermuda and my account says I'm in the US. The only two options for country are US and United Kingdom so I can't change it to Bermuda. I can only log in to my account on the computer not on my phone, because there I get an error message tha...

  • Newbie
  • I live in Bermuda and my account says I'm in the US. The only two options for country are US and United Kingdom so I can't change it to Bermuda. I can only log in to my account on the computer not on...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

conflicted accounts

hi, I can not login to my account with my username and password. I can login via only facebook auth. A few minutes ago I checked my account and I saw the my e-mail address is different. I have never changed my e-mail address. There can be two cases f...

  • Casual Listener
  • hi,   I can not login to my account with my username and password. I can login via only facebook auth. A few minutes ago I checked my account and I saw the my e-mail address is different....
  • phan_times
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution La aplicación no la puedo abrir

Saludos la aplicacion no la puedo abrir en mi celular pero si la puedo abrir en la computadora que puedo hacer.

  • Newbie
  • Saludos la aplicacion no la puedo abrir en mi celular pero si la puedo abrir en la computadora que puedo hacer.
  • PPP7
  • Casual Listener
  • 8233 Views
  • 2 replies
  • 1 likes
  • 8233 Views
  • 2 replies
  • 1 likes

Log In Screen Unresponsive

When I go to login, enter user name and password, then I click on the Log In button, nothing happens. The cursor keeps flashing at the end of my password. I have uninstalled, re-installed, same thing every time. Any ideas?

  • Newbie
  • When I go to login, enter user name and password, then I click on the Log In button, nothing happens. The cursor keeps flashing at the end of my password.  I have uninstalled, re-installed, same...
  • Rmm145
  • Newbie
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes