complain about cancellation

[mbriones]

I cancel my service last month and I verify this cancellation in my account. Now, a new payment was taken from my account and Spotity is telling me that as I was using the service they are not able to refund the money. Of course I was still using the service because I was going to use the FREE service, I was not quittin spotify for good. I am really upset about the poor customer service and also that I need to so everything online and there is not a direct line to complain or to fix the problem!

Marco

[Peter__]

Hey! Welcome to the community 🙂 

If you are in touch with them, just email back and tell them you where using a free account not your premium service, maybe their has been a miscommunication with accounts. It does sound like you maybe have more than 1 Spotify account. 

Peter