Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

deduct twice a month for different accounts

deduct twice a month for different accounts

Hi Spotify Support,

 

just realised I have been charged twice amount for the premium fee. i only know one account login information, can you help to find the other account login infomation? so that I can terminate the subscription.

I know the 1st account; but i cannot remember the 2nd account. Can you help?

03/12/2016Spotify P00D2F7A0B Stockholm SE
06/12/2016Spotify P00D7B60BD Stockholm SE

 

 

Reply
1 Reply

03/12/2016Spotify P00D2F7A0B Stockholm SE
06/12/2016Spotify P00D7B60BD Stockholm SE

I mean i just want to keep one account as premium, the another account still be charged and i dont know the login information. both accounts charged to the same credit card.

Thank you.

 

Suggested posts